New Icon

BACKGROUND

Please describe your company and position.

I am the Director Owner of Ethi-call Ltd

Describe what your company does in a single sentence.

Telephone Fundraising Strategies & Calling for UK Charities & NPOs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newicon Ltd to accomplish?

• Modernising our systems
• Making systems cloud based

SOLUTION

How did you find Newicon Ltd?

Referral

Why did you select Newicon Ltd over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Newicon Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

During this time New Icon have worked with us on various projects, but predominantly they have helped us design and build a bespoke telephone fundraising software system which encompasses all the nuanced and niche elements of our business. They really took the time to understand what we needed as a fundraising call centre and then constantly revisited this with us to ensure it was still fit for purpose and future proof. 

The engineers working on the project have always been mindful of building in stages with regular testing and approval from users – they are also able to communicate in non-technical speak – which is always useful for those of us not from a technical background.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An updated fully functioning cloud based system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

New Icon now have Project Managers which has helped immensely with managing timeframes and deliverables.

What was your primary form of communication with Newicon Ltd?

Virtual Meeting

What did you find most impressive or unique about this company?

Their willingness and tenacity to find solutions to problems were commendable.

Are there any areas for improvement or something Newicon Ltd could have done differently?

Introduced project management sooner - but I have to say what is now in place, is excellent.