New England Innovations

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer and Publisher of Luna and Rodin Publishing

Describe what your company does in a single sentence.

Publishing and Media 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New England Innovations to accomplish?

• Provide reliable, ongoing IT management and technical support to maintain business continuity, improve system reliability, and minimize technology-related disruptions.
• Manage and maintain the company's website, ensuring functionality, security, performance, and dependable technical support.
• Establish structured IT governance, security oversight, and technology planning while identifying opportunities for AI adoption, automation, and operational efficiency.

SOLUTION

How did you find New England Innovations?

• Online Search
• Referral

Why did you select New England Innovations over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from New England Innovations were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Managed IT Services & Technical Support Ongoing IT administration, management, and technical support. Troubleshooting and resolution of hardware, software, and connectivity issues. Preventive maintenance and system optimization. Support for business applications and employee productivity. Technical coordination and assistance with day-to-day operational requirements.

2. Website Management & Maintenance • Ongoing website administration and technical maintenance. • Website updates, troubleshooting, and operational support. • Website functionality, reliability, and performance oversight. • Coordination and implementation of approved technical improvements. • Support for maintaining the website as a reliable digital business platform.

3. IT Governance & Technology Oversight • Establishment and maintenance of consistent IT management practices. • Security and access management oversight. • Technology change management and coordination. • Technology lifecycle planning and vendor coordination. • Strategic technology recommendations aligned with business objectives. • Guidance on maintaining an organized, secure, and sustainable technology environment.

4. AI Advisory & Technology Enablement NEI’s strategic advisory relationship also provides a framework for evaluating emerging technologies, including artificial intelligence and business process automation.

 Potential advisory and modernization initiatives include: • Identifying opportunities for AI-assisted workflow optimization. • Evaluating AI productivity tools and automation solutions. • Providing guidance on responsible AI adoption and information security. • Assessing AI applications within publishing and administrative workflows. • Evaluating opportunities to improve operational efficiency through technology. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success is reflected in the continuity of daily IT operations, timely resolution of technical issues, consistent website maintenance, improved technology oversight, and access to dependable technical expertise. The ongoing partnership also supports technology planning and AI-driven efficiencies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NEI has been organized and responsive in managing our ongoing IT needs. They take a proactive approach, communicate clearly, and coordinate technical work efficiently. Requests are handled in a timely manner and remain flexible as priorities change or unexpected issues arise.

What we particularly appreciate is their ability to understand our business needs and provide practical solutions rather than simply addressing individual technical issues. Their team is accessible, dependable, and consistently follows through on commitments.

What was your primary form of communication with New England Innovations?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about NEI is their ability to combine hands-on technical expertise with a broader understanding of our business needs. They go beyond traditional IT support by taking a genuine interest in how technology can improve our operations and support our long-term goals.

We particularly value their personalized approach, accessibility, and willingness to provide strategic guidance alongside day-to-day technical support. Having a single trusted technology partner who can support our IT environment, website, and evolving technology needs has been especially valuable.

Are there any areas for improvement or something New England Innovations could have done differently?

Overall, we've been very satisfied with NEI's services and the relationship we've developed. As our business continues to evolve, one opportunity is to introduce more structured, periodic technology planning discussions to help us anticipate future needs and explore new tools and efficiencies. That said, NEI has always been receptive to feedback and willing to adapt its approach to our changing requirements.