Netpeak Bulgaria

BACKGROUND

Please describe your company and your position there.

I'm the head of an online book retailer. Our main activities are book publishing, online and offline wholesale and retail trade and legal information software. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netpeak Bulgaria, and what were your goals?

We contacted Netpeak initially for SEO optimization of our site and later we expanded with remarketing, retargeting and online advertising. Our goals were to improve the site's ranking and increase sales.

SOLUTION

How did you select this vendor?

The decision to work with Netpeak was made on the basis of recommendations and a study of the results achieved by the companies working with them.

Describe the scope of their work in detail, including any steps and the final deliverables.

As a result of our joint hard work, we have achieved very good positions in searching for our products, increasing knowledge of our brand, attracting new customers and overall growth in total turnover.

How many people from the vendor's team worked with you, and what were their positions?

On the Netpeak side, we started with a few people on their side - a project manager and a few juniors. After we started using more of their services, additional people joined. So in the end, maybe about 6-7 people on their side are engaged with us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As a result of our joint work, our positions in search engines and our turnover have increased many times.

Describe their project management style, including communication tools and timeliness.

Netpic's team members are true professionals — extremely committed with a special approach to each client. Their work is very precise and is monitored and checked regularly

What did you find most impressive or unique about this company?

In addition to the above, I can add that Netpeak always respond in a timely manner to all our inquiries and needs, trying to provide us with information in the most understandable language for us. In addition, they make us feel special with various small personal gestures and pay special attention to us.

Are there any areas for improvement or something they could have done differently?

Оur work with the company is constantly evolving and improving. We can't ask for more.