netglade

BACKGROUND

Please describe your company and position.

I am the Head of Technology Customer Pillar of NN Group

Describe what your company does in a single sentence.

Insurance and pensions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire netglade to accomplish?

• Build customer portal.

SOLUTION

How did you find netglade?

Referral

Why did you select netglade over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from netglade were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Building of Backend for Frontend functionality of a customer self service portal including identity management, integrations with key mainframes (policy admin systems).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 100 000 registered users within first year.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Netglade was part of our hybrid team. We all made sure to deliver on the roadmap promise.

What was your primary form of communication with netglade?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their knowledge and truth-seeking behaviors. 

Are there any areas for improvement or something netglade could have done differently?

Consider the model of leaving one of their consultants with the customer as an internal employee for a predetermined fee.