Netcosa

BACKGROUND

Please describe your company and position.

I am the Office Manager of a dental practice.

Describe what your company does in a single sentence.

Dental Practice  - Devoted to making every patient feel like our only patient

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netcosa to accomplish?

• Improve Support Response
• Cyber Security

SOLUTION

How did you find Netcosa?

Referral

Why did you select Netcosa over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Netcosa were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Netcosa provide an extensive review of our network/security/applications, created a workflow to resolve security and process gaps, execution of gap remmediation and ongoing support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Drastically improved response times, white glove service and very easy to work with.  Our staff is very happy with Netcosa!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deliverables were successfully implemented, and response times blew us away.  So response, so detail oriented, ALWAYS professional!

What was your primary form of communication with Netcosa?

In-Person Meeting

What did you find most impressive or unique about this company?

We do not view Netcosa as a vendor, but as a partner and a part of our staff.   We've never seen an IT company with such white-glove service, respect, and response.  GAME CHANGER!

Are there any areas for improvement or something Netcosa could have done differently?

Nothing comes to mind.  We are just thrilled to work with Netcosa!