What evidence can you share that demonstrates the impact of the engagement?
It’s a bit early to say since I don’t have feedback beyond simple user testing. But so far there have been many times when I needed to make changes based on user feedback and they successfully made those changes.
The quality is really good. If I wasn't getting quality work, I wouldn't have stayed with them. The interactions with them have also been really good. They’ve been clear about what was possible and not possible. If they weren’t sure, they would do their own research and come back to me with an answer.
How did NerdzLab perform from a project management standpoint?
We used the Upwork interface for sharing documents and doing payments. That interface also has a Skype-type service we used. They performed strongly given the international time zones that we had to deal with as well as the language differences since English is their second language.
Another strength of theirs was being strategic about what was happening in order to move things forward. They kept things going throughout the process. They would ask for a proposal and come back with the costing for the specifications.
What did you find most impressive about them?
I was most impressed with their desire to reach an outcome that I was happy with. They didn’t just settle for “good enough”. For example, once when I sent an example of the graphic design I wanted, they wouldn’t use it because it wasn’t my design. It was good to have pushback on issues of integrity. That’s happened a couple of times. That was the most impressive thing. They weren’t happy to take money over making sure they were doing the right thing.
Are there any areas they could improve?
They could have a little bit more structure around their written processes and their written formats. For example, I have a good bit of design and technical understanding but I could see that, for someone without that background or skill, it would be harder for them to follow things. They could improve their ability to deal with a layperson as well as someone that's technical.
Do you have any advice for potential customers?
Be very clear on what you want. Document the way that you want things to roll out. Bring them on board with why you are doing it, the goal you're trying to reach, and the end game.