myIT.com

BACKGROUND

Introduce your business and what you do there.

I’m the contracts manager for a traffic signal construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with myIT.com?

We were replacing a long-standing third-party IT service provider that we had employed for over a decade. We were exploring other options due to service issues we were experiencing with that company, and we needed to find a more reliable provider.

SOLUTION

What was the scope of their involvement?

myIT.com is our managed IT service provider. When they joined, they helped us with the migration process out of our previous provider, and they also moved some of our information to the cloud.

myIT.com’s services have been both on-site and off-site. We usually initiate tickets remotely, and a lot of the tickets are handled remotely, but they come to support us in person when needed. For example, they did cataloging and inventorying on-site after the migration.

What is the team composition?

I’ve worked with around six people from myIT.com, including Greg (Founder & President), Bryan (Technical Account Manager), who is also our main point of contact, Jeffrey (Director of Business Development), and 4–5 different technicians.

How did you come to work with myIT.com?

Originally, we received an email from them. Then, we started our initial discussions and had a few meetings with them, during which they asked us questions to figure out what we needed. The third time we met with them, they provided us with pricing, which our upper management reviewed.

myIT.com’s pricing was in line with what we were paying before, but the plan they presented to us made us feel comfortable with switching to them. They were also very proactive in their approach, so we decided to hire them and replace our previous provider.

How much have you invested with them?

So far, we’ve spent around $12,000–$15,000, which averages about $2,000 per month.

What is the status of this engagement?

We started working together around mid-February 2022, and our engagement is ongoing. We have a yearly contract signed with them, and we plan to continue working with them, so we will certainly renew the contract next year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Overall, I really enjoy myIT.com’s service, and they’re very easy to work with. They’re very personable and friendly, so I highly recommend them.

How did myIT.com perform from a project management standpoint?

myIT.com’s account representative frequently communicates with us, and it is very easy to talk to him. I’m always able to bounce ideas off of him, and he always tells me the best way to go.

As for communication, myIT.com checks in once per month, and we have quarterly meetings established. They also have an email address that creates tickets in their system when I request their service. We mainly use email and phone calls to communicate, and we initially used Zoom for our meetings, but I assume we will move to in-person meetings.

What did you find most impressive about them?

myIT.com is very flexible, and I can easily get a hold of them, which is great.

Are there any areas they could improve?

No. myIT.com is always on top of ensuring that their people follow through. One time, it took them an extra day to respond, but I just let them know and didn’t give them negative feedback.

Do you have any advice for potential customers?

myIT.com is more geared towards small and mid-sized businesses, so if you are an extremely large company, you might have to evaluate if they can handle the contract.