My Country Mobile

BACKGROUND

Introduce your business and what you do there.

I'm an SEO executive a company that provides reliable wireless connectivity and telecom solutions for businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with My Country Mobile?

We needed help streamlining our international calling and messaging services, improving global connectivity, and simplifying telecom management for our business.

SOLUTION

What was the scope of their involvement?

My Country Mobile handled the setup and management of our international voice and messaging services, including SIP trunking, virtual numbers, and integration with our existing telecom systems. The team provided the virtual numbers, handled the SIP trunking configuration, and managed ongoing support to ensure our international calling and messaging ran smoothly.

What is the team composition?

We worked with one teammate from My Country Mobile.

How did you come to work with My Country Mobile?

We found them through an online search and chose them because of their high ratings.

What is the status of this engagement?

We worked together from June–December 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My Country Mobile's work resulted in more reliable international calling, faster connection setup for virtual numbers, and smoother management of messaging services across multiple countries. After working with My Country Mobile, call setup times were reduced by 40%, international call success rates improved to 98%, and message delivery rates increased to 95%.

How did My Country Mobile perform from a project management standpoint?

My Country Mobile was organized and responsive. We primarily communicated through in-person meetings.

What did you find most impressive about them?

We were most impressed with their easy-to-use global VoIP and messaging setup and how quickly they got everything running smoothly.

Are there any areas they could improve?

Overall, the project went well, though a bit more detail in the setup instructions would have been helpful.

BACKGROUND

Introduce your business and what you do there.

I’m a digital marketing executive at a company that works with technology solutions for businesses worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with My Country Mobile?

We wanted to get a cost-effective cloud phone solution with virtual numbers to handle customer calls more efficiently.

SOLUTION

What was the scope of their involvement?

My Country Mobile set up a cloud-based phone system for us, including virtual numbers and call routing. They helped with configuration, onboarding, and ensured everything was running smoothly so we could manage customer calls more efficiently. The team handled the cloud phone system setup, virtual number provisioning, overall configuration, and ongoing support.

What is the team composition?

I don't know how many people of My Country Mobile’s team were involved.

How did you come to work with My Country Mobile?

We found them through an online search. We chose them over other options because they offered good value for the cost.

What is the status of this engagement?

We worked together from April 2025–October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw improved call connectivity, reduced costs, and smoother handling of customer calls after implementation. We experienced around a 20–25% reduction in communication costs and noticeably improved call connectivity with fewer dropped calls. Customer response times improved, and we saw a noticeable increase in customer satisfaction due to faster and more reliable call handling.

How did My Country Mobile perform from a project management standpoint?

My Country Mobile’s project management was well-organized, and everything was delivered on time as planned. We communicated via virtual meetings.

What did you find most impressive about them?

Their team was easy to work with, proactive, and always available when we needed support.

Are there any areas they could improve?

Overall, the experience was positive, though slightly more upfront documentation would have been helpful.