Cloud Consulting & SI
Confidential
Apr. - Oct. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.5

"Their team was easy to work with, proactive, and always available when we needed support."

Dec 31, 2025

Digital Marketing Executive, Technology Solutions Company

Anonymous

Telecommunications
Mumbai, India
11-50 Employees
Online Review
Verified

My Country Mobile set up a cloud-based phone system for a technology solutions company, including virtual numbers and call routing. The team helped with configuration, onboarding, and support.

Thanks to My Country Mobile's work, the client saw improved call connectivity, reduced costs, and smoother handling of customer calls after implementation. The team had an organized project management approach and consistently delivered on time. My Country Mobile communicated via virtual meetings.

BACKGROUND

Introduce your business and what you do there.

I’m a digital marketing executive at a company that works with technology solutions for businesses worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with My Country Mobile?

We wanted to get a cost-effective cloud phone solution with virtual numbers to handle customer calls more efficiently.

SOLUTION

What was the scope of their involvement?

My Country Mobile set up a cloud-based phone system for us, including virtual numbers and call routing. They helped with configuration, onboarding, and ensured everything was running smoothly so we could manage customer calls more efficiently. The team handled the cloud phone system setup, virtual number provisioning, overall configuration, and ongoing support.

What is the team composition?

I don't know how many people of My Country Mobile’s team were involved.

How did you come to work with My Country Mobile?

We found them through an online search. We chose them over other options because they offered good value for the cost.

What is the status of this engagement?

We worked together from April 2025–October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw improved call connectivity, reduced costs, and smoother handling of customer calls after implementation. We experienced around a 20–25% reduction in communication costs and noticeably improved call connectivity with fewer dropped calls. Customer response times improved, and we saw a noticeable increase in customer satisfaction due to faster and more reliable call handling.

How did My Country Mobile perform from a project management standpoint?

My Country Mobile’s project management was well-organized, and everything was delivered on time as planned. We communicated via virtual meetings.

What did you find most impressive about them?

Their team was easy to work with, proactive, and always available when we needed support.

Are there any areas they could improve?

Overall, the experience was positive, though slightly more upfront documentation would have been helpful.

RATINGS

5.0

My Country Mobile

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