MPC

BACKGROUND

Introduce your business and what you do there.

I’m the sales and marketing manager at Action Manufacturing. We manufacture offroad wheelchairs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MPC?

When a customer goes to our website, they do a chair builder, which shows all the options, colors, accessories, and available chair models. The customer can mix and match those options, after which they get an estimated price. All of that information needs to be facilitated out to our dealers to help that customer with the sale. 

Once that sale is done, then we have to build the chair and get it out to the dealer. We needed to make it easier for dealers to understand that process and eliminate the need for passing papers and emails back and forth. We needed a company that could develop a dealer portal for us.

SOLUTION

What was the scope of their involvement?

We hired MPC to develop a website for us, which was actually a dealer portal that was also an ordering and customer relations management tool. The platform's customer-facing site was integrated with our main website, and the dealer portal was just a site that our dealers could log into to access order information.

MPC designed and developed the platform from scratch. They developed the customer experience for the chair builder tool on the site and built a lead management tool for the dealer portal. They also remodeled our ordering process and provided our dealers with the ability to get real-time updates on our chairs’ build status.

We started the engagement by discussing our timelines, wireframes, and ordering process. We took the physical movement of information that we were doing here in our office, showed it to them, and they made the entire process digital.

What is the team composition?

We worked with a project manager and 4–5 developers from MPC.

How did you come to work with MPC?

We found MPC through a referral.

How much have you invested with them?

We spent around $65,000 in total.

What is the status of this engagement?

We worked together from February 2022–June 2022. The first round of development is completed now. We've added some features since, but I'd say that the actual build of the site itself, including clean-up, took about three months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don't really have anything tracked yet. We're still in the infancy stages, so our reporting is very limited. However, the platform allows us to save time and reduce entry errors, allowing us to save around  $2,200 per month. We’re also saving around $15,000 per year just because of an additional change that MPC implemented into the platform.

How did MPC perform from a project management standpoint?

MPC performed exceptionally well in terms of project management. They were very approachable, responsive, open-minded, and receptive to our feedback. They were very accommodating to our request, and their great communication skills helped us stay on the same page throughout the whole process.

We typically communicated through Slack.

What did you find most impressive about them?

It was almost like MPC knew what we wanted before we did. They would present an idea to us and show us some concepts. They were solving problems that we had not even presented as problems to them. I was impressed with their knowledge, and it was just very clear that this was not their first time doing a project like this. 

We're a small business, and having their resources and experience available to us helped with the development of the project. A project like this was a big undertaking for a small business, and we were glad that MPC was there to take that pressure off of us and solve problems for us.

Are there any areas they could improve?

No, they were phenomenal. We, without a doubt, are going to use them in the future on other projects. In fact, we already have some ideas on how we want to expand the website that they built out further to do more for us.

Do you have any advice for potential customers?

Be completely open and honest about what you need. If you have an issue with something, communicate it to them, and they’ll take care of it quickly.

BACKGROUND

Please describe your company and your position there.

I'm the COO of a Digital Studio. We consult our clients in terms of Software and Innovation possibilities and manage various developer teams throughout our projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MPC, and what were your goals?

We hired a developer team from MPC in order to create an innovative Livestreaming platform, that would be engaging and modern.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected MPC based on clutch reviews and interview calls we had with their team and management.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have worked with MPC on many different projects, for various clients and were mainly focused on using technologies such as React and Node.js

How many people from the vendor's team worked with you, and what were their positions?

We had worked with 8 developers, a project manager, account manager, and were also assisted by the COO and CTO of the company whenever needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have made many clients happy with MPC

Describe their project management style, including communication tools and timeliness.

The PM does daily standups with the team, the communication was always friendly and fast. We use Slack and Asana primarily to project manage and communicate regarding project needs etc.

What did you find most impressive or unique about this company?

The one thing we most appreciate about MPC was their hard-working, all-in mentality and very pleasant communication style. We love the team and really appreciate the spirit within our team with MPC.

Are there any areas for improvement or something they could have done differently?

It was a bit chaotic at times, but this had a lot to do with tight timelines and indecisive clients.

BACKGROUND

Please describe your company and your position there.

I am the COO of the Easy Legal Group of Companies. The Easy Legal Group of Companies is a Canadian litigation financing firm. Its lending solutions service the personal injury sector including plaintiffs with pending injury claims, their legal representatives and the service providers involved in their cases. The firm is registered to conduct business in Ontario, B.C., Alberta and the Atlantic provinces. Services are delivered through four brands: Easy Legal Finance Inc., Rhino Legal Finance, Seahold Legal Finance and Settlement Lenders Inc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MPC?

Four new web-sites, designed and launched, in a very short period of time.

What were your goals for this project?

Bring efficiency and effectiveness to the design, launch and support, for our growing line-up of branded web-sites, due to acquisition.

SOLUTION

How did you select MPC?

Web reviews.

Describe the project in detail.

We engaged the firm at the beginning of 2021 to work on four web-sites. Our goal was to standardize the look and feel and provide content consistency, across our settlement lending brands.

This was necessary as we inherited sites through acquisitions, which became increasing hard to manage, as they were all on different platforms/hosts and had varying degrees of service support (some more capable than others). The model was inefficient and we needed to get to a place of standardization and consistency, to better support this important part of our brand extension and the selling process, which is largely through our online properties.

What was the team composition?

Having dealt with many web vendors in the past, the firm was noticeably different as they assigned a FT project manager and leveraged slack and jira (apps we use ourselves), to organize the project and flow of information. They made themselves very available for meetings and quick check-ins.

In total, on their side, there were four-five people, with two key points of contact - project management and technical design. On our side, we had two team members who dedicated time to support the project and process and be as accessible as possible, during the design to support content, design and image decisions, as well as testing and launch.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Unlike other web vendors I have worked with, they are also very technically proficient, not just in design. This helped when we migrated to a singular host, installed our new chat function, and had gravity forms installed, to feed directly into our Salesforce instance. They also worked with our Salesforce developer directly and removed us as the middle person, to execute, more efficiently.

In short:

• They are organized
• They stay on plan and diplomatically encourage you to do the same
• They are accountable (even though we work in different times zones)
• They are engaged, fun and present as a collective team, to support you
• They want to produce the best possible outcome for your firm
• They are cost-effective, based the on many quotes we received and were actually more cost-effective in the end, as they stayed on plan and delivered

How effective was the workflow between your team and theirs?

Very effective, open communication. Leveraging slack and jira was key. Everyone held themselves accountable to their action items.

What did you find most impressive about this company?

Would I work with them again? Yes, and we have already engaged them for monthly support for all of our sites. We are currently consolidating our other web support vendors, which has increased our efficiency, decreased costs and now we have the pleasure of working with a firm that we really enjoy working with, understands our needs and demonstrates in every interaction, that our business is important to them!

Are there any areas for improvement?

n/a

BACKGROUND

Please describe your company and your position there.

I am the owner of a new online peer to peer marketplace for space rentals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MPC, and what were your goals?

Being an online marketplace operating in many countries across the globe we had some very specific challenges around multi currency payment processing, international taxation, and process automation. We couldn't find any off the shelf solution to achieve our goals and selected MPC as our development partner to build a bespoke solution to meet our needs.

SOLUTION

How did you select MPC and what were the deciding factors?

MPC was recommended to us by another happy customer and from the very first contact with them, it was clear that they were a very professional organization to deal with.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our project kicked off with some detailed discussions around our particular challenges and requirements. following this our account manager presented a roadmap project approach whereby our project was broken down into a number of milestones with individual statements of works and timelines agreed at the outset.

This approach made a somewhat large project much easier to manage and for us to see measurable progress as we proceeded along the development journey.

How many people from the vendor's team worked with you, and what were their positions?

We worked mostly with two key individuals in MPC, Jake our account manager, and Michal, a senior WordPress developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are extremely happy with the quality of work provided by MPC. All of our goals were achieved. MPC made the entire process smooth and exceeded all of our expectations.

Describe their project management style, including communication tools and timelines.

MPC uses a very slick communication system which is embedded in their own website. All communication is handled through this which is very useful as a full thread of all discussions is maintained and easily accessible. As well as this we had had regular online meetings at the end of each milestone where MPC would present their work to us.

What did you find most impressive or unique about this company?

Two things that stand out to me are the professionalism and communication skills of our account manager Jake and also the creativity of their developers. Not only did they meet our brief but also came up with enhancements and approaches that we hadn't even thought of. This is a complete breath of fresh air when dealing with a development company.

Are there any areas for improvement or something they could have done differently?

Nothing springs to mind.

BACKGROUND

Introduce your business and what you do there.

I’m the tech team manager at a professional training organization that provides education and tools to coaches that want to further their development and career.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MPC?

We were looking for some additional development resources, mainly staff augmentation.

SOLUTION

What was the scope of their involvement?

Once a year, we have a conference where we launch a website with influential speakers and thought leaders. We needed additional help to create a scheduling system for the site.

MPC provided staff for the design and backend work.

What is the team composition?

I worked with three members at one point. Now, we’re only working with one.

How did you come to work with MPC?

We found them on Clutch, searching for WordPress agencies and development services.

What is the status of this engagement?

We started working together a month and a half ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

MPC is a friendly and diligent company. They’re always willing to dive headfirst into any problem. Their team is always available to help.

How did MPC perform from a project management standpoint?

We communicate mostly through Slack and video calls.

What did you find most impressive about them?

They really feel like part of their team.

Are there any areas they could improve?

No, not really.

Do you have any advice for potential customers?

You are in good hands.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of engineering at Placester. We provide software and tools to real estate agents and brokers across the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MPC?

When I joined the company, the engineering team was misaligned in terms of skillsets. While we’re a WordPress shop primarily, the WordPress skills weren’t great. The costs of the overall engineering team were high too. I needed a company that could provide the skillset that I needed at a lower rate.

SOLUTION

What was the scope of their involvement?

MPC functions as our offshore engineering team that uses PHP and WordPress. They also provide dedicated UX/UI designers who collaborate with a different team in our organization.

What is the team composition?

We have 35 dedicated team members from MPC.

How did you come to work with MPC?

Our head of product and design found MPC as he faced similar challenges to our team’s. When he decided to work with them, I asked if their team did development as well. They did, so now we execute most engineering and UX/UI design with MPC.

How much have you invested with them?

We spent between $1,000,000–$5,000,000 with them.

What is the status of this engagement?

The collaboration started in September 2018, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We basically rebuilt our core website product with MPC. They’re WordPress experts and our site’s based in WordPress and PHP. We’re about to launch our next generation product in May, which is largely attributed to their efforts. MPC provides a much better skillset at 30%–40% less than the cost per head in the US.

How did MPC perform from a project management standpoint?

Their team uses all of our tools, so JIRA for workflow management. They always follow through with their commitments and always deliver on budget.

What did you find most impressive about them?

MPC finds qualified people more quickly than other service providers. I have nothing but great things to say about this company.

Are there any areas they could improve?

As the salaries rise in Poland, they will be challenged to maintain their financial competitive edge. They will probably need to expand their talent pool to include people outside of Poland.

BACKGROUND

Please describe your company and your position there.

We are running a cosmetics review website in Thailand founded in 2009. I am the managing director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MPC?

When we tried to open a new E-commerce site based on WooCommerce, we had a little knowledge about the platform. So we requested MPC to customize several plugins related to it.

What were your goals for this project?

The goals are.. 1. open the new E-commerce site 2. optimize the site speed 3. add on more useful functionalities 4. stabilize the system

SOLUTION

How did you select this vendor?

As we contacted several developers, MPC was quick to response and take an action. And also, they have sufficient knowledge to meet our requirement so we have decided to select MPC and we have been hiring them for one and a half years.

Describe the project and the services they provided in detail.

They customized our theme and plugins and added on some functionalities to them. Also they fixed the bugs of plugins if necessary, which was very grateful for us because some developers are not willing to fix the issues.

What was the team composition?

The team has mainly two developers and QA team. They worked for fixing the bugs from the old projects and taking care of the new product. After the developers finished a task, they passed it to QA team to review, which could reduce our workload for quality checking.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As we didn't open the new E-commerce site yet, we can not describe exactly but after we could open it, surely it would give a lot impact to us.

How was project management arranged and how effective was it?

If we requested management team to solve some issues, they did the best to solve them and improve. We use Jira, GitHub, Google meeting tool so that MPC could manages the whole project in place.

What did you find most impressive about this company?

MPC tries very hard to meet our requirement and also if our requirement would take long time for example, they would suggest a different way, which helps us save money and time. We really appreciate it.

Are there any areas for improvement?

There need little improvement but if the actual work of developers are clearer, it would be better.

BACKGROUND

Please describe your company and your position there.

We are a platform for the online sale of royalty-free music. The catalogue includes background music ready to be used in an audiovisual project such as video, advertising, YouTube clip, video game, company presentation, etc. I'am a co-founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MPC?

Initially it was about creating our site. Then we entrusted WP Kraken with several tasks to solve problems and improve the performance of the site.

What were your goals for this project?

Our adventure with WP Kraken began when many other specialists around the world told us that our project was not feasible. Then came WP Kraken - and the site was created, exactly as we wanted it to be!

They did what other experts broke their teeth on. Since then we have entrusted WP Kraken with 11 other jobs, all of them have been done brilliantly, the result is always perfect. The guys in the team have an exceptional level of knowledge, it's solid, you can always be sure of their work.

SOLUTION

How did you select this vendor?

We asked for a quote. Then, through exchanges, confidence was established in the team's skills.

Describe the project and the services they provided in detail.

• Creation of the site
• Modification of some plugins
• Performance
• Improvement
• Correction of problems
• Theme and plugin updates

What was the team composition?

Several people were involved in each project, both on our side and on the side of WP Kraken.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The site which should not exist in the form we imagined, because according to several specialists the project was not feasible - exists well and works perfectly thanks to the efforts of WP Kraken.

How was project management arranged and how effective was it?

Deadlines have always been met. The quality of their work is impressive - everything always works perfectly, and, icing on the cake, sometimes better than we had hoped for!

What did you find most impressive about this company?

The quality of their work and the fact that they always go all the way. They succeed even in very difficult cases that seem lost in advance.

Are there any areas for improvement?

I really don't see any fields for further improvement. If they do, they'll surprise us again!

BACKGROUND

Please describe your company and your position there.

We provide Digital Marketing and Web developing Services. I am the co-Founder at Beaver Pal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MPC?

Staff Augmentation 1.-Web Development 2.- UI / UX 3.- Stripe Integration 4.- Product and Account Management.

What were your goals for this project?

1.- Integrate stripe (payment gateway) into our marketplace using stripe’s connected accounts 2.- Build a Seller and Client Dashboard 3.- Custom Wordpress Marketplace Theme 4.- Build a Custom task tracking management WordPress Milestone

SOLUTION

How did you select this vendor?

My team search for web development agencies specialized in Wordpress theme and plugin development as well as with integrating advance payment gateways like Stripe. We and complied a list of 5 based on the case studies on their websites. We contact each company and narrowed in down to 2 after receiving their initial pitches. It was a hard decision, but we selected Massive Pixel Creation based on the quality of their final proposal, their willingness to train our team on hay to interact with the website post-launch, and their price point, which we felt was very fair.

Describe the project in detail.

Once we selected Massive Pixel Creation, we had a series of discovery meetings to discuss our goals and objectives. Jira and Clockify tracking management system were introduced to follow up with our team. With the first two weeks, we received mockups and initial designs. After few interactions and discussion with our marketing team, we finalice the design and provided feedback on how we wanted the rest of the site to look. Their team came back to us with wireframes and concepts for our other pages, including an updated PHP Library.

What was the team composition?

Initially, we were assigned an account manager, Michal, to support us and serve as the main point contact throughout the project. Then we were introduced with the web developer, Sebastian, and product manager, Maria. We are aware there are 1 fronted and backend developers, as well as QA resource working behind the scenes.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 3 months we have audit and update all site library and code, integrate stripe connected account and checkouts develop custom Wordpress plugins, update UI / UX and create seller and client dashboard.

How effective was the workflow between your team and theirs?

The project manager and web developer assigned was easy to communicate with and provided us frequent updates. We connected over Skype calls at least once a week and used Jira and Clockify for all the other communication. Overall, I Was impressed by their timeless of the team.

What did you find most impressive about this company?

I was blown away by the knowledge that had about website development and payment gateways (Stripe), user experience, and optimization. We learned much more that we thought possible, and we appreciated that they were patient and thoughtful while we came up to speed. We have worked with other agencies for different areas of the company, but this was a particularly collaborative and positive experience. I will certainly engage with this company again for any website needs that we have in the future.

Are there any areas for improvement?

Everything can always be done faster, but we were very satisfied with their work every step of the way. In the end, quality is more important than speed and we ended up with a beautiful product.

BACKGROUND

Please describe your company and your position there.

Tour operator - CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MPC?

We worked to develop a custom payment integration for our website and our bank.

What were your goals for this project?

We needed a custom payment integration for our website and our bank since the plugins were not compatible with our theme

SOLUTION

How did you select this vendor?

They have also developed the theme we use

Describe the project and the services they provided in detail.

Full custom payment gateway design, implementation, installment and error fixes

What was the team composition?

We worked with 3 people

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

the solution we needed, enables our customers to purchase directly from us, empowering our direct sales

How was project management arranged and how effective was it?

They have been very responsive during the whole procedure and provided full support before, during and after the job was done.

What did you find most impressive about this company?

Support

Are there any areas for improvement?

None everything works great