Monalab Agency

BACKGROUND

Introduce your business and what you do there.

I'm an executive of Pastel, a professional beauty retailer offering high-quality nail products, tools, and accessories for nail artists and salons, with expert guidance and convenient online and in-store shopping.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Monalab Agency?

We hired Monalab Agency to design and develop a modern, user-friendly e-commerce platform that would strengthen Pastel's online presence, improve the customer experience, and support the company's ongoing growth.One of our main objectives was to create a well-structured online store capable of handling a very large product catalog of over 10,000 SKUs. We needed intuitive product navigation, clear categorization, detailed product pages, and a smooth purchasing process across both desktop and mobile devices.Another critical requirement was preparing the website for integration with our internal business management system. We're currently working with Monalab on developing a custom solution that will connect our internal system directly to the website. The goal is to automate product data synchronization, including availability, prices, and descriptions, while providing centralized management of inventory, products, pricing, orders, and leads. This is a major long-term project that is still under development, so scalability and the ability to support this integration were important considerations from the beginning.We also wanted the platform to support both retail and wholesale operations. Wholesale sales were an important business objective, and we've already started seeing positive results in this area following the website launch.Overall, we needed more than just a visually appealing online store. We wanted a reliable, scalable digital platform that could support our current operations, streamline internal processes, improve the buying experience, and serve as a foundation for future automation and business expansion.

SOLUTION

What was the scope of their involvement?

Monalab Agency has been responsible for the design and development of Pastel's e-commerce website, covering the main stages from planning and UX architecture to visual design and implementation.The scope of work has included:An important part of the broader project is our ongoing collaboration with Monalab on a custom business management solution. This is being developed separately and is intended to connect our internal system with the website, allowing us to manage inventory, products, prices, orders, and leads from one centralized environment. This module is still under development.The main deliverables from Monalab have included the UX architecture, UI/UX designs, complete responsive e-commerce website, product catalog structure, and wholesale-oriented functionality. The result has been a scalable digital platform designed not only for current sales operations but also for the next stage of Pastel's business development.To clarify, the e-commerce website itself has already been completed by Monalab Agency. All main sections and pages have been designed and developed, the product catalog structure has been configured, and the product listing and product detail page layouts have been finalized. We've also uploaded an initial selection of products to the website, and the platform is ready from the website development and design perspective.What is still in development is the custom integration module that will connect our internal business management system to the website. We're currently working on this solution together with Monalab. Its main purpose is to automate the transfer and synchronization of our entire product database, which includes more than 10,000 products, as well as product descriptions, prices, and stock availability.The broader system is being designed to centralize inventory management, product data, pricing, orders, and leads. This is a separate technical development phase, and the integration module hasn't yet been fully completed or deployed.In summary, Monalab has already delivered the complete e-commerce website, including its structure, pages, catalog, and product presentation. The remaining work is focused on the technical integration that will connect the website with our custom inventory and business management system and automate the management of our large product catalog.

What is the team composition?

We work with 6-10 teammates from Monalab Agency.

How did you come to work with Monalab Agency?

Monalab Agency was referred to me. I chose them because they were close to my geographic location, and their company values aligned with ours.

How much have you invested with them?

We've spent around $50,000 to $199,999

What is the status of this engagement?

We started working with Monalab Agency in March 2026, and our engagement is ongoing.

How do you communicate with them?

We use virtual meetings, emails, and messaging apps.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

At this stage, we're very satisfied with the results and the work delivered by Monalab Agency. Although the full e-commerce functionality and automated product management system are still being finalized, the website is already generating tangible business value.One of the most noticeable outcomes has been increased customer acquisition through online channels. Previously, our main source of visibility was Instagram. With the launch of our website, we gained an additional digital channel through which potential customers can discover our brand, explore our products, and contact us.We've also started receiving inquiries through organic Google search and AI-powered discovery tools such as ChatGPT. For example, when people search online for professional nail products or where to buy nail polish, our website can appear in relevant search results. These visitors discover Pastel, learn about our products, and then contact us directly, through Instagram or by submitting inquiries via the website.This additional online visibility has also had a positive impact on our offline sales. We've already attracted several wholesale customers interested in purchasing products in larger quantities while continuing to build our retail customer database.Another important result is that the website has helped establish Pastel as a more accessible and recognizable brand beyond social media. Customers now have a dedicated platform where they can learn about our company, browse our catalog, and get in touch with us.We're currently operating through this combination of online discovery, direct inquiries, wholesale orders, and offline sales. Our next objective is to complete the remaining technical integrations and launch the full retail e-commerce functionality, allowing customers to purchase products online 24/7.Overall, the website has already opened new customer acquisition channels, generated wholesale opportunities, supported offline sales, and helped us build a stronger foundation for future growth.Since launching the website, we've seen progress in our online customer acquisition.The website has generated a new source of traffic and customer inquiries beyond our existing Instagram audience. We're now receiving visitors through organic search, including Google, as well as AI-powered discovery platforms such as ChatGPT.Our current demonstration analytics model uses 10,240 sessions, 410 inquiries, and an indicative conversion rate of approximately 4.0%.In terms of actual business impact, we've already attracted several new wholesale customers interested in purchasing larger product quantities and continued building our retail customer database. We've also noticed a positive contribution to our offline sales, as customers discover Pastel online and subsequently contact us through different channels or visit us directly.The difference has been significant. Before launching the website, customers could discover us mainly through Instagram. Now, we have an additional acquisition channel through Google search and SEO, which has considerably expanded our online visibility. The website has already generated a substantial number of visits and customer inquiries, including new wholesale opportunities. We consider this a very positive result compared to our previous online presence.

How did Monalab Agency perform from a project management standpoint?

Project management has been excellent. The website was delivered very quickly, and the ongoing work is progressing efficiently. We stay in close contact every day, have regular calls, and are always aligned on priorities and next steps. Communication is clear, the team is responsive, and the overall collaboration has been even better than we expected. We're very happy with the way Monalab manages the project.

What did you find most impressive about them?

What has impressed us most is not only Monalab's ability to understand our business but also the level of expertise they bring into the project. They involve specialists and professionals from different fields, combining the knowledge of their in-house team with additional industry experts whenever specific challenges require it.Throughout our collaboration, we've received valuable professional insights, recommendations, and practical solutions that have helped us improve the project and make better decisions. We genuinely appreciate that experienced professionals are involved in the process, bringing knowledge gained from years of working on different projects.We believe this is particularly valuable today when automation and AI are becoming increasingly prominent. Technology is important, but real expertise, practical experience, and the ability to understand business challenges are still irreplaceable.It feels like we're working with a team of professionals who are genuinely invested in the success of Pastel, rather than simply completing tasks within a defined scope. This is probably what we value most about working with Monalab Agency.

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of New Rhythm

Describe what your company does in a single sentence.

New Rhythm Charitable Foundation supports sports development, helps athletes, renovates boxing gyms, and provides sports sections with essential equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Monalab Agency to accomplish?

• Make a website

SOLUTION

How did you find Monalab Agency?

Referral

Why did you select Monalab Agency over others?

Referred to me

How many teammates from Monalab Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Monalab designed and developed a website for our foundation, helping us present our mission, projects, and activities in a professional way. They created a platform where we can share our achievements, publish reports, and make it easier for people to support us through donations. The website helps us build trust, reach more people, and attract new donors and partners.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website gave our foundation a professional online presence and made it easier to share our projects, activities, and achievements with the public. It created a central place to publish reports, demonstrate transparency, and encourage people and businesses to support our mission. The website also helps us build trust, reach a wider audience, and establish stronger relationships with potential donors and partners.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Monalab managed the project professionally and maintained clear communication throughout the process. They listened to our needs, responded quickly to feedback, and made adjustments when necessary. The team delivered the website as agreed and made the entire collaboration smooth and straightforward. We were happy with their approach and the final result.

What was your primary form of communication with Monalab Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Monalab was their ability to understand our needs and turn them into a professional, user-friendly website. The team was easy to communicate with, open to feedback, and focused on creating a solution that genuinely helps our foundation present its work, build trust, and connect with potential donors and partners.

Are there any areas for improvement or something Monalab Agency could have done differently?

Overall, we were satisfied with the collaboration and the final result. The process went smoothly, and the team was responsive to our feedback. 

BACKGROUND

Please describe your company and position.

 I am the Co-owner of a real estate company 

Describe what your company does in a single sentence.

We're a full-cycle real estate development company specializing in the design, construction, and development of residential and commercial properties.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Monalab Agency to accomplish?

• We hired Monalab Agency to design and develop our website into a modern, premium digital platform that clearly presents our real estate development projects and strengthens our brand positioning. The main goals were to improve the user experience, showcase our portfolio more effectively, generate more qualified inquiries, and create a scalable website that supports the company’s long-term growth.

SOLUTION

How did you find Monalab Agency?

Other

Why did you select Monalab Agency over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Monalab Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Monalab Agency designed and developed our website from the ground up. They created a digital platform that presents our group of companies and development projects, showcases our properties, and provides interactive 3D tours and virtual views of our spaces and apartments. They also structured and presented dedicated information for potential investors and buyers, making the website a comprehensive platform for exploring our projects and properties.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the launch of the new website, we saw an increase in sales across our properties and received new investment interest and funding for our development projects. The new platform helped us present our projects more effectively and attract additional buyers and investors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Monalab Agency managed the project professionally and kept the development process well organized. They delivered the agreed materials on time and were responsive to our feedback and requests throughout the project. Whenever we needed changes or additional features, the team reacted quickly and worked with us to find the best solution. Overall, communication was smooth, and the agency was flexible in adapting to our needs.

What was your primary form of communication with Monalab Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was Monalab Agency’s ability to combine strong visual design with a clear understanding of our business and its goals. They didn’t just create a beautiful website — they built a platform that effectively presents our companies, properties, 3D tours, and investment opportunities. Their attention to detail, creativity, and willingness to go beyond the initial requirements made the collaboration especially valuable.

Are there any areas for improvement or something Monalab Agency could have done differently?

There were no major issues with the project. Monalab Agency was responsive, flexible, and delivered what we needed.

BACKGROUND

Please describe your company and position.

 I am the Owner of a real estate company 

Describe what your company does in a single sentence.

Our realty provides real estate services focused on buying and selling properties, land services, international real estate, and investment opportunities. The company helps clients find and manage property investments in Ukraine and international markets, including residency and citizenship by investment programs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Monalab Agency to accomplish?

• The main goal was to create a modern website that would generate leads for our company across multiple real estate services. The site needed to make it easy to sell or buy property, promote land services, attract international real estate clients, and present investment opportunities.

SOLUTION

How did you find Monalab Agency?

Referral

Why did you select Monalab Agency over others?

• Close to my geographic location
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Monalab redesigned and developed a new website for Realty Agency, replacing the company’s outdated website with a modern, responsive platform focused on lead generation and presenting its key real estate services. The scope included UX/UI design, website structure and information architecture, responsive web development, service and property pages, lead generation forms, and the overall marketing structure of the website. We also created dedicated sections for the company’s new business directions, including land sales, international real estate, and investment opportunities related to residency and citizenship by investment. For the land service, we developed a separate structure for presenting available opportunities and collecting targeted inquiries. For international real estate, we created dedicated pages for properties and investment opportunities across different countries. Key deliverables included the complete website redesign, responsive implementation, service and property templates, dedicated landing pages, lead forms, inquiry routing, and a structure optimized for SEO and future content growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

According to the client, sales nearly doubled after the new website and service directions were launched. The project added new revenue streams for international real estate and land services, while the new website also improved online visibility and generated more inbound leads through SEO.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed professionally and communication was consistent throughout the process. The team clearly understood our requirements, kept us updated on progress, and was responsive to feedback and changes. They delivered the main project items within the agreed timeline and were flexible when we needed to adjust certain details during development. Whenever we had questions or requested changes, they responded quickly and worked with us to find practical solutions. Overall, the process was well organized and easy to manage from our side.

What was your primary form of communication with Monalab Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to combine strong design with a clear understanding of our business goals. They didn’t just focus on making the website look modern — they structured it around lead generation, new service directions, and business growth. They were also proactive in suggesting solutions and understood the real estate industry quickly.

Are there any areas for improvement or something Monalab Agency could have done differently?

There were no major issues with the project. Communication and delivery were handled well, and the team was responsive to our feedback.

BACKGROUND

Introduce your business and what you do there.

We is a modern European clothing brand offering contemporary everyday fashion for men and women through its online store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Monalab Agency?

We were a new clothing brand, so our goal was to establish a strong digital identity and build our first complete e-commerce platform from the ground up.

SOLUTION

What was the scope of their involvement?

Monalab Agency handled the project end-to-end, covering both our brand identity and our complete e-commerce experience. The branding scope included developing our visual identity, creating multiple logo variations, defining our color palette and typography, and preparing branded social media assets and Instagram story templates.

On the digital side, Monalab Agency designed and developed our complete responsive e-commerce website, including the site structure, UX/UI, product catalog, category and product pages, search, wishlist, shopping cart, checkout, payment, and delivery flows. The final website was designed not only to showcase our collections but to provide a polished, intuitive shopping experience that supports product discovery and online sales.

What is the team composition?

We worked with 2–5 teammates from Monalab Agency.

How did you come to work with Monalab Agency?

Monalab Agency was referred to me, and their company values aligned with ours.

How much have you invested with them?

We spent around $20,000.

What is the status of this engagement?

We worked together from March–June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since our launch, we've received positive feedback on both our brand and our website. The website now attracts around 5,000 visitors per month and serves as the main platform for showcasing collections and generating online sales. During this period, we also opened our own atelier and began producing the clothing ourselves.

For a completely new European fashion brand, having early customer interest, first sales, and positive market feedback within the first months has been a strong indicator of progress. The website achieved an early conversion rate of approximately 2.3%–3%, resulting in dozens of completed orders during the initial launch period. For a new fashion brand starting from zero, the combination of growing traffic, first sales, and positive customer feedback was an important early indicator of traction.

We also monitored customer activity and engagement after launch, including repeat interest and interactions with the brand across digital channels. These metrics helped us understand that customers were actively engaging with our brand and its collections beyond their initial visit to the website.

How did Monalab Agency perform from a project management standpoint?

Monalab Agency managed the project in a structured and professional way. Communication was clear throughout the process, and the team was responsive to feedback and adjustments. The project was delivered according to the agreed timeline, with regular updates at each stage from branding and UX/UI through development, testing, and final launch.

What did you find most impressive about them?

Monalab Agency's professional communication and work process were impressive.

Are there any areas they could improve?

I didn't think there was anything they could improve on. Overall, we were very satisfied with the collaboration

BACKGROUND

Introduce your business and what you do there.

I’m the owner of clothing e-com retail business. We source and import sports and fashion apparel from Spain to Ukraine for retail sales.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Monalab Agency?

We needed to design and develop a modern e-commerce website to create a strong online presence, present our clothing collections clearly and engagingly, and make it easier for customers to browse products and place orders. We also wanted the website to reflect our brand identity and provide a smooth, user-friendly shopping experience across desktop and mobile devices.

SOLUTION

What was the scope of their involvement?

Monalab Agency handled the full design and development of our e-commerce website. They created a large, multi-page website with 31 pages covering our full product offering for both men and women. A major part of the scope was the e-commerce experience. The team developed a detailed product catalog with multiple categories, individual product pages, size guides, product availability, checkout, and the complete order process.
They also structured the website so we could present our entire assortment clearly and make it easy for customers to browse and purchase products. The project covered both the visual design and the user experience, with a strong focus on usability, product presentation, and a smooth shopping journey across the website.
In addition to the website design and development, Monalab Agency handled several integrations. They integrated the required payment solution and developed a custom admin/CRM system for managing our products. Through it, we can add, edit, and remove products, update availability and sizes, change product images, and manage our catalog on an ongoing basis.
They also integrated our existing CRM so that leads and customer inquiries are automatically transferred to our system. In addition, Monalab Agency provided their own solution for receiving and managing orders, giving us an additional way to keep track of incoming orders and customer activity.

What is the team composition?

We worked with 2–5 teammates from Monalab Agency.

How did you come to work with Monalab Agency?

Monalab Agency was referred to me. I chose them over other options because they offered good value for the cost.

How much have you invested with them?

Our total investment was in the $10,000 to $49,999 range.

What is the status of this engagement?

We worked together from March 2026–May 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project had a clear impact on our business. Before working with Monalab Agency, we didn’t have a dedicated website and relied mainly on word-of-mouth referrals and Instagram. After launching the new website, we began generating sales directly through the website, with the current conversion rate reaching around 8%. We currently process approximately 5–10 orders per day through the website, depending on the day, promotions, and current offers.
We’ve also seen growth in website traffic and brand awareness, with customers discovering us through Google search and other online channels, including AI-powered search tools. We also track metrics such as average order value and other e-commerce performance indicators to measure our progress.
Monalab Agency implemented analytics and user-behavior tracking tools, including Microsoft Clarity, Hotjar, and an internal analytics system, which gives us clear, measurable data that we can monitor on an ongoing basis.
Since launching the website, we’ve seen positive changes across several key business metrics. Our brand visibility has increased, we’ve gained more website sessions, and we now receive more orders through our online channel compared to before, when we mainly relied on Instagram and word-of-mouth recommendations.
We’ve also seen growth in average order value and repeat purchases. Our current website conversion rate is around 8%, with an average order value of approximately $200. Since May 2023, we’ve experienced especially strong sales performance throughout the year period, and the website has become an important part of our business growth.
We continue to track these results through analytics tools and monitor customer behavior, conversions, and overall performance.
Before launching the website, we didn’t have an online sales channel or website traffic to measure. Our sales were primarily generated through Instagram, word-of-mouth recommendations, and direct communication with customers, which resulted in approximately 1–3 orders per week.
After launching the website with Monalab Agency, our sales volume increased significantly. We now receive around 100 orders per month through the website, compared with only a few orders per week before the launch. Repeat customers currently account for approximately 3.7% of our purchases.
In addition to traffic, conversion rate, order volume, and average order value, we also track repeat purchases, customer acquisition, and overall revenue generated through the website. Customer behavior and satisfaction are monitored through our analytics tools, user session recordings, and feedback from customers.
One of the most important outcomes for us is that the website has created a measurable and scalable sales channel that didn’t exist before. We can now track the full customer journey from the initial visit through to the completed purchase and use this data to improve the website and our offers over time.
We also monitor the return on our digital efforts by comparing website-generated sales with our marketing and operating costs. While we don’t currently publish a specific ROI or customer acquisition cost figure, the growth in online orders, repeat purchases, and average order value has demonstrated a clear positive impact on the business.

How did Monalab Agency perform from a project management standpoint?

Monalab Agency’s project management was excellent. The team delivered everything within the agreed timeline, and communication throughout the project was very smooth and professional.
We started by completing a detailed brief and having a couple of calls to discuss our goals and requirements. The team then presented the first concepts and design directions, which we reviewed and approved. From there, the project progressed step by step with clear communication and regular updates.

What did you find most impressive about them?

The final solution matched our expectations very well and, in many ways, exceeded them. They understood what we were looking for and delivered a finished product that felt exactly right for our business. We were very satisfied with both the process and the final result.
What impressed us most was the communication and the exceptionally high level of service throughout the entire project. The team was responsive, attentive, and genuinely focused on delivering the best possible result.

Are there any areas they could improve?

I can’t think of anything for Monalab Agency to improve.

BACKGROUND

I am the Owner of Ultrasound diagnostic

An independent ultrasound diagnostic center for adults and children, combining over 20 years of clinical experience, advanced diagnostic technology, and a comprehensive range of ultrasound examinations.

OPPORTUNITY / CHALLENGE

• Make it easier for patients to understand available ultrasound examinations and take the next step toward booking an appointment.
• Create a modern, professional website that clearly communicates the clinic’s expertise, services, and approach to ultrasound diagnostics
• Build trust with new and existing patients through a credible, user-friendly digital experience that reflects the clinic’s medical expertise and reputation.

SOLUTION

Referral

• Good value for cost
• Referred to me
• Company values aligned

2-5 Employees

The project included the full strategy, UX/UI design, and development of a modern website for an independent ultrasound diagnostic center. Monalab Agency reviewed the clinic’s positioning, services, target audience, and business objectives; developed the website structure, information architecture, user flows, and wireframes; created the complete visual design in Figma with a professional and trustworthy medical aesthetic; structured and presented the clinic’s services, ultrasound examinations, specialists, expertise, and equipment; designed responsive layouts for desktop, tablet, and mobile; implemented clear contact and appointment pathways; developed and implemented the approved website design with all required interactions and functionality; and completed cross-device testing, optimization, quality assurance, and final launch.

RESULTS & FEEDBACK

Following the launch, the website generated 7,533 sessions and 507 inquiries over a 12-month period, resulting in a 6.73% conversion rate. With 87.1% of traffic coming from mobile devices, the responsive experience proved particularly important for the clinic’s audience. The new website established a clear digital presence, improved access to information about ultrasound services, and created effective pathways for patients to submit inquiries and contact the clinic.

Monalab Agency managed the project professionally from start to finish. The team maintained clear communication throughout the process, responded quickly to our feedback and requests, and consistently kept the project moving forward according to the agreed timeline. They were attentive to our specific needs and were flexible when adjustments were required. All key deliverables were completed on time, and the team was proactive in addressing questions and resolving any issues that came up during the project.

• Virtual Meeting
• Email or Messaging App

What impressed us most was Monalab Agency’s combination of a personalized approach and strong expertise in digital products. The team took the time to understand our specific needs rather than relying on a standard template, and they translated our requirements into a clear, modern, and user-friendly website. Their attention to detail, thoughtful UX approach, and focus on creating a practical solution for both the business and its patients really stood out throughout the project.

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BACKGROUND

Introduce your business and what you do there.

I’m the brand owner of a women’s clothing brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Monalab Agency?

I was starting my clothing brand and didn’t have a website. I needed an agency to create a modern e-commerce site for my brand to sell my clothes online.

SOLUTION

What was the scope of their involvement?

Monalab Agency designed and developed my e-commerce website. The team created a catalog, categories, a cart, and a checkout page. Monalab Agency also connected an online payment system and wrote content for the site.

What is the team composition?

We worked with 2–5 teammates from Monalab Agency.

How did you come to work with Monalab Agency?

I found Monalab Agency through Instagram ads. I chose them over other options because they had high ratings, were a great culture fit, and offered good value for the cost.

How much have you invested with them?

We spent around $10,000 to $49,999.

What is the status of this engagement?

We worked together from April–May 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We started our brand and appeared on the internet. We’ll start our online sales soon. We’ve improved every day. The most important thing is that we appeared on the internet because sales previously took place through our Instagram page only.
Our brand is niche, and we want people to purchase the new collection every time. We’ve seen repeat sales via the website grow by over 50%. We also have 1,000–2,000 monthly sessions and 30–50 monthly orders. Our average order value has also grown to $300.

How did Monalab Agency perform from a project management standpoint?

Everything was good. We had good communication, and they did good work. I’m really satisfied.

What did you find most impressive about them?

They did everything fast and well. We had good communication with Vladislav . Everything was fast and effective.

BACKGROUND

Introduce your business and what you do there.

I’m a traffic manager and marketer for a company engaged in the wholesale distribution of household chemicals. We also handle retail sales, operating both online and offline across wholesale and retail channels.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Monalab Agency?

We wanted to open a new sales channel. Initially, our business operated simply as a warehouse where people came to make both wholesale purchases and buy items for personal use. At a certain point, we realized we needed an online presence. We wanted a website to help automate sales so the site could generate revenue while we slept.

SOLUTION

What was the scope of their involvement?

We turned to Monalab Agency to develop a comprehensive, large-scale website. We have around 11,000 products, so we needed a site that functioned like a marketplace, allowing us to sell our products and attract wholesale clients.In terms of scope, the site comprises 72 pages. Monalab Agency uploaded around 5,000 products and built our product database. They also recorded comprehensive training sessions to show us how to add products ourselves, making the process easier for us. Additionally, they set up our CRM and lead generation systems.Essentially, Monalab Agency built a fully functional marketplace platform, complete with shipping payment integration and all the necessary modules, to ensure the store operates seamlessly. The team handled the design and layout themselves. While we had photos and text from our suppliers, we needed to build a new database. Monalab Agency stepped in to gather all that material and compile the first 5,000 products for the new system.

What is the team composition?

We worked with 4–5 teammates from Monalab Agency.

How did you come to work with Monalab Agency?

Someone referred Monalab Agency to me. I chose them over other options because they were close to my geographic location and offered good value for the cost.

How much have you invested with them?

We spent around $32,000.

What is the status of this engagement?

We worked with Monalab Agency from June–September 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The most significant change is our online presence. We can now promote and sell our products 24/7. Thanks to the website, we have generated over 5,000 wholesale leads since the start of this year. These are inquiries regarding product supply to various stores. Of these 5,000 leads, approximately 12%–13% have converted into qualified leads. Regarding retail, the conversion rate was around 7%–9%, and repeat orders rose to 2%–3%.By qualified leads, I mean leads with whom we’ve initiated a dialogue, discussed the details, presented our pricing and proposal, prepared a specific offer, and subsequently sold our product.Moreover, our revenue has definitely increased because we don’t just operate from a physical location; we also have an online presence. People can find us via Google or ChatGPT, locate our contact details, and submit inquiries about wholesale partnerships. Alternatively, they might be searching for a specific product online and land on our site thanks to strong SEO. Our sales have certainly grown, by about 20%–25% over the past year.We have approximately 4,500–7,000 active sessions on the site per month. As for the average order value, it has also gradually increased, probably by about 10%. Our average order value is low since the products in our niche are inexpensive. Still, in terms of retail sales, the value has indeed gone up.We’ve been tracking our repeat purchase rate, and it has been gradually rising. It started at 1%, then went to 1.5%, and has now reached 3%. This is partly because we run active advertising campaigns on TikTok and Instagram. We showcase our great products, and people, including homemakers, buy them because they see the quality and appeal. On top of that, we have a website where customers can place orders at any time without needing to speak to a manager. The whole process is automated.

How did Monalab Agency perform from a project management standpoint?

Monalab Agency’s team was absolutely fantastic. Everything regarding the project went smoothly and on schedule. Any delays that did occur were on our end, for instance, while we were preparing materials and section titles. The team’s work was top-notch. Everything was done quickly and on time.Even now, as new adjustments or additions come up, they continue to help us implement them. The service and communication have been excellent. We communicated via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

Once we’d finished the site, a project manager from Monalab Agency came to our office to personally demonstrate how the system works. We even recorded video tutorials on the spot to help us manage the site going forward. The service was truly top-notch. We’d never experienced anything like it before, where someone actually visits to provide hands-on help and demonstrations. Usually, everything is done online, but Monalab Agency decided to come in person to present the finished site and its functionality live. Overall, everything works perfectly.

Are there any areas they could improve?

Everything was excellent. As I know the team is constantly growing and improving, everything about the work was perfect. We couldn’t have asked for anything better.

BACKGROUND

Introduce your business and what you do there.

I’m a marketer at online language school that helps people learn English and other languages through practical and interactive lessons.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Monalab Agency?

We needed to create a modern website that clearly presented our school, our language programs, and pricing. The site also had to make it easy for potential students to learn about us and sign up for lessons.

SOLUTION

What was the scope of their involvement?

Monalab Agency designed and developed our website from start to finish. They worked on the structure, UX/UI design, visual style, responsive layouts, and development. The final website included information about our programs and languages, learning formats, pricing, a language level test, contact forms, and sign-up functionality.

What is the team composition?

We worked with 2–5 teammates from Monalab Agency.

How did you come to work with Monalab Agency?

Someone referred Monalab Agency to me, and I chose them because our company values aligned.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from October–November 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw an increase in leads and sales after launching the new website. The language level test became a very useful feature because many people used it simply to check their English level. We could then review their results and contact them with a more relevant offer based on their level and needs. This helped increase our sales by around 30%, with approximately 15%–20% of the leads converting into customers.Before the website, most of our leads came from Instagram and word of mouth, so it wasn’t easy to understand exactly how many people were interested and where they came from. After launching the website, we started looking at the number of inquiries, new students, and how many people were using the language level test.We used Facebook Pixel and the built-in analytics on the platform where the website was built to track website activity and inquiries. We also did some manual tracking on our side, mainly by comparing the number of inquiries and new customers over time. It was quite easy to see the difference in practice.

How did Monalab Agency perform from a project management standpoint?

Monalab Agency’s project management was very good. Vladislav was our main contact and kept communication clear throughout the project, while Vitaliy and the rest of the team handled the actual design and development work. They were responsive, moved quickly, and delivered the main tasks within the agreed timeline.

What did you find most impressive about them?

Monalab Agency’s service and communication were impressive.

Are there any areas they could improve?

No, everything was good.