Mile6

BACKGROUND

Please describe your company and position.

I am the Director of Fund Development of Schreiber Center for Pediatric Development

Describe what your company does in a single sentence.

The Schreiber Center provides therapy, educational and recreational resources for children who have special needs. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mile6 to accomplish?

• Develop an online presence for the Schreiber Center that mirrored our world-class care
• Ensure each audience type had a clear and distinct pathway for engagement
• Create a website that showcases all aspects of the Schreiber Center's work

SOLUTION

How did you find Mile6?

They were our current website host.

Why did you select Mile6 over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mile6 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Schreiber Center recently underwent an extensive renovation and expansion project to upgrade our facilities. Our existing website did not reflect our enhanced image or the breadth of work that the Center provides to families in our region. The prior website was no longer fulfilling our needs and couldn't be fixed. Therefore; it was critical that we developed a new site that provided information for our various audience types as well as clearly identified the pathways of having your child enrolled in therapy, educational and recreational services for the Schreiber Center. We also needed a home to highlight our philanthropic efforts and simplisticly direct volunteers on the steps needed to engage. 

Mile 6 was a fanatstic partner in undertaking this project. We began with a review of other-like nonprofit websites and took inventory of what did and did not apeal to us. We also created personas of unique website users that guided our functionality, site mapping and layout designs. 

As an organization that serves the disability community, it was important that our website was fully ADA accessible and they worked with us to ensure the proper functionality was in-place to facilitate this. 

The outcome was a new, streamlined website that easily identifies entry points for our various consumers. We recently received word that a possible speech-therapy candidate applied for an opening at the Schreiber Center because she was impressed with our website and the story it told about the work of the Schreiber Center. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The site is more visually appealing
• The site has a clearer navigation pathway
• Inquiries from our 'contact us' form have increased exponentially
• Supports recruitment efforts 
• Online forms are seamlessly integrated onto the site

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at Mile 6 was fantastic to work with. They and we appreicated the timeline set forth and each side worked diligently to maintain it, which made the entire design process run very smoothy. The team was very responsive to our needs for clarity, additional information or identifying alternative solutions. All in all, it felt like we were supported by Mile 6 throughout the entire process. 

What was your primary form of communication with Mile6?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team at Mile6 really took the time to get to know our organization and understand our mission. They were as concerned about costs as we were and were transparent in the cost needs to accomplish what we needed and desired from a final product. While we worked with a number of different people throughout the project, our key project manager was the constant who ensured that information between all parties was managed efficiently and effectively. 

Are there any areas for improvement or something Mile6 could have done differently?

The entire facilitation process from start to finish was managed well. I don't have any recommendations for things that could have enhanced the workflow or project. 

BACKGROUND

Please describe your company and position.

I am the Digital Content Manager of Pennsylvania Association of Realtors

Describe what your company does in a single sentence.

We support 39,000 members in Pennsylvania, providing them with access to standardized transaction documents, industry-specific updates, and much more to help them succeed in their businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mile6 to accomplish?

• Create a consistent website experience with updated design
• Personalize the website experience to engage logged in members

SOLUTION

How did you find Mile6?

Referral

Why did you select Mile6 over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mile6 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Together, we will explore competitors, define user flows and define the project's strategic elements. After defining the strategic direction, the Mile6 team will complete a variety of design and development deliverables. The goal of this project is to produce a consistent and positive website experience for both members and non-members.

Key deliverables include:

• Design wireframes for 13 key web pages
• Update the website style guide
• Create high-fidelity designs and prototypes
• Design wireframes and update eight key pages that make up the member-only dashboard
• Set up a staging environment
• Migrate existing databases and functionality
• Create custom Gutenberg blocks and sections for WordPress
• Draft website pages and populate pages with provided content
• Create a responsive website design
• Test quality assurance on both mobile and desktop

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A variety of factors were considered indicators of success:

• Decreased bloat and increased website load speeds.
• Increased overall traffic to the website.
• Increased engagement on key pages.
• Increased engagement, specifically from logged-in users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Mile6 team took care to outline the details of the project, who from their team would be completing the tasks and the overall timeline of the project. During the project, we had weekly virtual check-ins. In between check-ins, our client success manager and project manager were always a message away if we had questions. They always responded to messages with an answer or a note that they were looking for the answer and would be back in touch.

What was your primary form of communication with Mile6?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Mile6 truly cares for its clients and their goals. They put in a lot of work upfront to determine the project's goals and strategy. As a client in a non-sales-focused industry, it can be difficult to find a company that understands our needs. If there was confusion (on either side) about an element of the project, they would take time to understand the history and work toward a solution.

Are there any areas for improvement or something Mile6 could have done differently?

Prior to starting the website redesign with Mile6, our website contained a lot of custom development, plugins and a unique login experience. Admittedly, some of that was causing bloat, so the new site was being built from the ground up. Solely because of its complexity, it could have been helpful to walk through the significance of each element and how it relates to the site as a whole.

BACKGROUND

Please describe your company and position.

I am the President of Seabreeze Communications

Describe what your company does in a single sentence.

Host news and communications websites for gated communities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mile6 to accomplish?

• Create a custom WordPress Multi-site website that is home to several sub-sites for publication of monthly magazines for gated communities.

SOLUTION

How did you find Mile6?

Bedro / WP Engine Search

Why did you select Mile6 over others?

Understood our needs, great balance of custom and off the shelf as needed

How many teammates from Mile6 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mile6 was to create a new home page for us as well as a template from which we could create sub sites for existing and new gated communities. Each of these would be linked from our home page, which had to be fluid based on us growing and gaining new communities over time. 

The sub sites themselves needed to house an embedded magazine, individual articles and four sub pages; article archives, issue archives, event board and preferred vendor page. Outside of the magazine copy we had three different advertising options. We had specific preferences and requirements that they needed to customize and all of this (advertising and content) needed to be broadcastable across all sub pages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timeline, budget and final product

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes. First long term project like this that I've worked on that wasn't ever behind schedule. When we had miscommunications about a feature or item, we resolved it quickly and constructively. Great project management

What was your primary form of communication with Mile6?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We got what we wanted on time and on budget. Hard to ask for anything more from a web dev company. Very positive experience.

Are there any areas for improvement or something Mile6 could have done differently?

No.