MB Klientai (Ai Formula)

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager of Baleo Fitness, a fitness company. We own and operate Anytime Fitness clubs across the US, pairing local leadership with centralized support so every club can deliver real results for its members and its community.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MB Klientai (Ai Formula)?

Before working with MB Klientai (Ai Formula), we had one person manually reviewing delinquent accounts, waiving fees, and reprocessing payments. We could get through the full list about once a week, but it changed every day. We wanted to give members a better opportunity to catch up on their dues before added fees pushed them further behind and they eventually reached collections.

SOLUTION

What was the scope of their involvement?

MB Klientai (Ai Formula) has helped us turn our manual delinquency review process into a daily automated process across our 100+ clubs, working alongside our billing partner's existing billing cycles. The team has delivered a robot to automatically pull reports, sweep accounts, clear fees, resubmit for billing, and provide reporting not currently provided by our billing partners. This robot has eliminated the manual workload and made the process more consistent as we continue to grow. We also now have the tracking needed to assess whether members get current and continue paying. Moreover, MB Klientai (Ai Formula) has implemented a billing outreach bot (Bot 2) that runs each night after the billing recovery robot. This bot texts and emails members whose payment was returned in their club’s name with a personal link to our billing platform to update their details and pay. It also answers their replies through an AI reply bot and hands off anything it cannot settle to our internal billing team member.

What is the team composition?

We work with 2 teammates from MB Klientai (Ai Formula).

How did you come to work with MB Klientai (Ai Formula)?

Someone referred MB Klientai (Ai Formula) to me. I chose them over other options because their pricing fit our budget, they were a great culture fit, and they were referred to me.

What is the status of this engagement?

We started working with MB Klientai (Ai Formula) in August 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been pleased enough with the results that we’ve decided to invest further and expand the original scope to include outreach to members whose billing issues require more than another payment attempt. It’s a natural next step toward a more complete, centralized billing recovery process that can grow with our business without requiring a large team to manage it. Moreover, we’ve noticed that accounts are processed daily instead of weekly. Outreach begins on day one and not when the manager can set aside the time. The automation, integration, and daily reports give us the assurance that the process is being completed and not relying on 100 locations to all follow through on the process. It also removes staff from difficult conversations to be able to focus more on club culture and member support. Additionally, we’ve received qualitative feedback from our staff, who appreciate not having to dedicate so much time to clerical bill collecting.

How did MB Klientai (Ai Formula) perform from a project management standpoint?

MB Klientai (Ai Formula) has delivered ahead of schedule the product we’ve asked for, and it has worked since day one. We primarily communicate with them through virtual meetings and emails.

What did you find most impressive about them?

What I’ve appreciated about working with MB Klientai (Ai Formula) is their willingness to understand the details, work through exceptions, and make adjustments based on our feedback. They’ve been responsive, collaborative, and focused on making the process work for our business. They’ve been great partners, and I’d happily recommend them.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

I am the CEO of FOMO.ai

SEO/AEO for local service businesses

OPPORTUNITY / CHALLENGE

• Setup GHL
• Manage GHL

SOLUTION

Referral

Referred to me

2-5 Employees

Setup and management of Go High Level

RESULTS & FEEDBACK

Successful setup and troubleshooting

Excellent

Virtual Meeting

Responsive and capable

no