Masterwork Technologies

BACKGROUND

Please describe your company and position.

I am the COO of MOVES Mobile Veterinary Specialists

Describe what your company does in a single sentence.

Our veterinary specialists provide advanced care for pets in the general practice environment, reducing the need for pet parents to pursue stressful and expensive care in large, often-corporate, multispecialty and emergency veterinary hospitals. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Masterwork Technologies to accomplish?

• Maintain and expand our proprietary web-based App which is responsible for most operations within our company including scheduling and electronic medical records
• Develop dashboard feature to allow our providers to track their unfinished medical records, unsent invoices, and to track key performance indicators
• Develop scheduling features to encourage most efficient scheduling (locating, number of cases per appointment) with our clients

SOLUTION

How did you find Masterwork Technologies?

Other

Why did you select Masterwork Technologies over others?

• Great culture fit
• We new the owner well as he developed our App prior to starting this business

How many teammates from Masterwork Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From initial development prior to current project as well as ongoing app maintenance and development, Masterworks has been involved in our entire process

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Decreased rates of user-reported application errors
Increased efficiency all around
Increased KPI tracking options

Improved user satisfaction with the MOVES Web Application

Decreased time to perform critical business workflows, including onboarding new doctors, analyzing doctors' overall schedule utilization, and managing appointment availability on doctors' schedules.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great to work with, stays within projected timelines or provides updates

What was your primary form of communication with Masterwork Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nick, the owner and senior developer is lovely and friendly, Great to work with!  

 The quality of the product is strong, but the ease of communication and collaboration is even stronger.

Are there any areas for improvement or something Masterwork Technologies could have done differently?

None.