Master Your Message

BACKGROUND

Please describe your company and position.

I am the Owner, Clinical Director of Whole Family Psychotherapy

Describe what your company does in a single sentence.

We offer clinical counselling services and have a range of therapists on our team to choose from.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Master Your Message to accomplish?

• Build my website
• Optimize for SEO
• Create a brand and support copy writing

SOLUTION

How did you find Master Your Message?

Referral

Why did you select Master Your Message over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Master Your Message were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build website from scratch, develop brand story, optimize for SEO, create compelling copy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I couldn't be happier with the work MYM has done for my business! I came to them seeking a total website build - to help me come up with the brand and everything needed for an exceptional website from start to finish. Taylor and Heather were a dream to work with - they have streamlined systems in place that walk you through the entire process - they know how to ask just the right questions to pull the brand right out of you! I am constantly complimented on my website and it converts exceptionally well. Even my Google Ads manager has shared that he uses my website as an example often when sharing "what to do" with his clients. The entire MYM team are responsive, kind and genuinely care about the work they do and helping me make my practice as successful as possible. This amazing team is worth every penny!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MYM are efficient and respond in a very timely manner.  Everything was done on schedule.

What was your primary form of communication with Master Your Message?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The method used to pull out my brand story and the exceptional customer service stood out. MYM goes above and beyond in every aspect. 

Are there any areas for improvement or something Master Your Message could have done differently?

Nope.

BACKGROUND

Please describe your company and position.

I am the CEO of Mindful Path Counselling

Describe what your company does in a single sentence.

Counselling and psychological mental health assessments

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Master Your Message to accomplish?

• Building a Website
• Build forms/templates
• Site Maintenance

SOLUTION

How did you find Master Your Message?

Nicole McCanace

Why did you select Master Your Message over others?

High ratings

How many teammates from Master Your Message were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website design, creation, SEO, branding, site maintenance 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

https://mindfulpathcounselling.ca 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We’ve been working with Master Your Message since late 2023, and the experience has been consistently excellent. From the very beginning, their Discovery Meeting stood out as exceptionally thorough and thoughtful. They took the time to truly understand our practice, our values, and the nuances of psychotherapy and private practice—something that makes a huge difference in both messaging and design.

The website photo selection and design process was equally impressive. MYM guided us with a clear eye for professionalism, warmth, and clinical appropriateness, ensuring the visuals aligned perfectly with our brand and the trust-based nature of mental health work. The end result felt authentic, polished, and client-centred.

What’s especially valuable is that our relationship didn’t end after launch. We continue to work with MYM for page updates, website maintenance, and ongoing support, and we’re constantly impressed by their professionalism, quick responses, and reliability. They are proactive, detail-oriented, and genuinely supportive.

Master Your Message understands psychotherapy and the private practice realm in a way that feels rare. We highly recommend them to any practice seeking a knowledgeable, responsive, and highly professional web and messaging partner.

What was your primary form of communication with Master Your Message?

Email or Messaging App

What did you find most impressive or unique about this company?

level of expertise

Are there any areas for improvement or something Master Your Message could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Founder of Open Space Counselling

Describe what your company does in a single sentence.

My psychotherapy clinic provides individual, couples, family and group therapy in person (in and around Vancouver) or online throughout Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Master Your Message to accomplish?

• To help us clarify how our clinic is different from other clinics
• To help us stand out and attract discerning consumers
• To increase our bookings so that we can continue to grow

SOLUTION

How did you find Master Your Message?

Referral

Why did you select Master Your Message over others?

• Referred to me
• Company values aligned
• Specialization in my field

How many teammates from Master Your Message were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I have worked with Master Your Message for over three years. I first contacted them to help me clarify my brand and communicate our offers more effectively. They ended up rebusilding my website, an investment I was hesitant to make at first as a baby business owner. It turns out it was one of my best business decisions to date. Since Taylor and Heather redesigned my website, all of my analytics have exploded. Our engagement rates have risen dramatically, and most importantly, our conversion rates significantly increased, leading to more booking, more regular clients, more impact, and more business growth. Our website conveys our brand personality effectively and authentically, allowing visitors to our site establish a sense of trust in us before they even use our services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On our website: 

• Bounce rate decreased
• Engagement increased
• Conversions increased

In my business:

• increase in referrals
• increase in bookings
• better quality of referrals

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Heather and Taylor have always been very responsive and attentive. Their work is completed on time, and if they need more time to problem solve, they are transparent about it. They finished my website build within three months, and it was a alrge build with lots of pages and assets. Since then, I've used them to help build out additional pages and services. Master Your Message is a key vendor in my business growth.

What was your primary form of communication with Master Your Message?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They know my field (therapy/counselling) inside and out. They're smart, creative, and strategic, but also warm, fun, and people. I generally love being on a Zoom call with! And they have an excellent aesthetic sense – I am very particular about nailing the colour, font, and photos, and they are the same!

Are there any areas for improvement or something Master Your Message could have done differently?

Honestly, no. I've recommended them to many people in my industry and will continue to do so.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Sea Glass Mental Health, a woman-owned practice offering individualized, evidence-based therapy for individuals, couples, and families. We focus on practical tools and collaborative care to support mental well-being.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Master Your Message to accomplish for your mental health practice?

We needed to create a warm, welcoming, informational, and approachable website for our private practice. The site also needed to be easy to navigate, have good SEO, and help convert potential clients.

SOLUTION

What was the scope of their involvement?

Master Your Message has designed and developed our website. The team has also created unique landing pages and provides ongoing maintenance and updates.

What is the team composition?

We’ve worked with 2–5 teammates from Master Your Message.

How did you come to work with Master Your Message?

Someone referred Master Your Message to me. We chose them because their pricing fit our budget, they were a great culture fit, and they offered good value for the cost.

What is the status of this engagement?

We started working together in November 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We track client inquiries, which have steadily increased over the years. Our clients also love the website.

How did Master Your Message perform from a project management standpoint?

Master Your Message has great project management. The team is very responsive, detail-oriented, and timely. We communicate via email and messaging apps.

What did you find most impressive about them?

Master Your Message is friendly and professional. They can build and maintain fabulous websites.

Are there any areas they could improve?

I can’t think of anything for Master Your Message to improve.

BACKGROUND

Please describe your company and position.

I am the Executive of Intentional Outcomes Counselling

Describe what your company does in a single sentence.

We are a Mental Health Clinic

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Master Your Message to accomplish?

• Website Design
• Website Maintenance
• Brand Recognition

SOLUTION

How did you find Master Your Message?

Referral

Why did you select Master Your Message over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

They built my website with key items requested in mind. They created a cohesive branding strategy to optimise my traffic.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The work they did doubled my revenue for my business within the first 6 months of completion. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was always delivered on time. They ensured clear communication throughout the entire process and were able to answer ALL the questions I had. There was never a time that I was left confused or disappointed. My requests continue to be addressed in a timely manner and I always feel they are part of my team. 

What was your primary form of communication with Master Your Message?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I really appreciate how hands-on they are, how quickly they attend to my requests, and how friendly the whole team is.

Are there any areas for improvement or something Master Your Message could have done differently?

I do not have any areas of improvement to offer. I have only had positive experiences with them.