Master Your Message

BACKGROUND

Please describe your company and position.

I am the Founder of Open Space Counselling

Describe what your company does in a single sentence.

My psychotherapy clinic provides individual, couples, family and group therapy in person (in and around Vancouver) or online throughout Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Master Your Message to accomplish?

• To help us clarify how our clinic is different from other clinics
• To help us stand out and attract discerning consumers
• To increase our bookings so that we can continue to grow

SOLUTION

How did you find Master Your Message?

Referral

Why did you select Master Your Message over others?

• Referred to me
• Company values aligned
• Specialization in my field

How many teammates from Master Your Message were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I have worked with Master Your Message for over three years. I first contacted them to help me clarify my brand and communicate our offers more effectively. They ended up rebusilding my website, an investment I was hesitant to make at first as a baby business owner. It turns out it was one of my best business decisions to date. Since Taylor and Heather redesigned my website, all of my analytics have exploded. Our engagement rates have risen dramatically, and most importantly, our conversion rates significantly increased, leading to more booking, more regular clients, more impact, and more business growth. Our website conveys our brand personality effectively and authentically, allowing visitors to our site establish a sense of trust in us before they even use our services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On our website: 

• Bounce rate decreased
• Engagement increased
• Conversions increased

In my business:

• increase in referrals
• increase in bookings
• better quality of referrals

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Heather and Taylor have always been very responsive and attentive. Their work is completed on time, and if they need more time to problem solve, they are transparent about it. They finished my website build within three months, and it was a alrge build with lots of pages and assets. Since then, I've used them to help build out additional pages and services. Master Your Message is a key vendor in my business growth.

What was your primary form of communication with Master Your Message?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They know my field (therapy/counselling) inside and out. They're smart, creative, and strategic, but also warm, fun, and people. I generally love being on a Zoom call with! And they have an excellent aesthetic sense – I am very particular about nailing the colour, font, and photos, and they are the same!

Are there any areas for improvement or something Master Your Message could have done differently?

Honestly, no. I've recommended them to many people in my industry and will continue to do so.

BACKGROUND

Please describe your company and position.

I am the Executive of Intentional Outcomes Counselling

Describe what your company does in a single sentence.

We are a Mental Health Clinic

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Master Your Message to accomplish?

• Website Design
• Website Maintenance
• Brand Recognition

SOLUTION

How did you find Master Your Message?

Referral

Why did you select Master Your Message over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

They built my website with key items requested in mind. They created a cohesive branding strategy to optimise my traffic.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The work they did doubled my revenue for my business within the first 6 months of completion. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was always delivered on time. They ensured clear communication throughout the entire process and were able to answer ALL the questions I had. There was never a time that I was left confused or disappointed. My requests continue to be addressed in a timely manner and I always feel they are part of my team. 

What was your primary form of communication with Master Your Message?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I really appreciate how hands-on they are, how quickly they attend to my requests, and how friendly the whole team is.

Are there any areas for improvement or something Master Your Message could have done differently?

I do not have any areas of improvement to offer. I have only had positive experiences with them.