MakeWebBetter - HubSpot Elite Solutions Partner

BACKGROUND

Please describe your company and your position there.

We are selling inkjet cartridge online

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MakeWebBetter, and what were your goals?

We are looking for the best reward point system and points and rewards plugin is great

SOLUTION

How did you select MakeWebBetter and what were the deciding factors?

It can reward customer in different ways

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We use wordpress to build the website

How many people from the vendor's team worked with you, and what were their positions?

for the Points system its one

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

" Points and Rewards plugin by MakeWebBetter is of great scope and it provided me the ways to design my loyalty point program as per my choice. I had the option to set the limits and variations so that my customers can earn points and redeem them easily. This plugin also has some unique functionality like it provides me access the modify the customers earned points and update their points balance from the admin panel. Features for Loyalty points that will satisfy almost every need.

Support is available 24h (unusual in the WordPress industry) that is the best part with quick answers and problem solve. Recommended"

Describe their project management style, including communication tools and timelines.

we use email for communication and live chats

What did you find most impressive or unique about this company?

The plugin is great designed. Their team was cost-effective and provided great services.

Are there any areas for improvement or something they could have done differently?

My customer can keep interacting with us by the point system

BACKGROUND

Please describe your company and your position there.

i am backed portal manager, e-commerce website

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MakeWebBetter, and what were your goals?

i was searching of a good refund system for the website that facilitate the buyers to refund the product easily i have check and tested various plugin but the one i found most effective accurate and satisfying was mwb return/refund and exchange

it is a perfect plugin that have all the functionality that a e commerce website may require to satisfy and win trust of there customer that there money is not going any and its safe with them

SOLUTION

How did you select MakeWebBetter and what were the deciding factors?

i have already mentioned above why i have selected them but this was not the only reason as the cherry of the cake is there customer support that is very helpful polite and gentle always ready to help every technical or mechanical stuff that is been made by human beings is prone to get errors and problems may occur with them.

But what make the product best is the customer support of the manufacturer that stand behind there product and make sure that there product gives you maximum satisfaction that what mwb does

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

as i can see they have a good team of work force there product may have good scope in the market and they should create more plugin to support the community

How many people from the vendor's team worked with you, and what were their positions?

10 peoples of the vendors team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

the outcome was as it was expected to be .

Describe their project management style, including communication tools and timelines.

yes the communication was good they have different channel for support where one can get in there touch easily.

What did you find most impressive or unique about this company?

as you can read above i have already mention there customer support and they provide instant resolution to the problems.

Are there any areas for improvement?

i have not experience any issue yet so i cant see any see any area of improvement yet

BACKGROUND

Please describe your company and your position there.

Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MakeWebBetter - HubSpot Platinum Solutions Partner, and what were your goals?

Developing a plugin for woocomerce.

SOLUTION

How did you select this vendor and what were the deciding factors?

This is the worst company ever! We bought a plugin from them and we needed extra features. They said pay us an extra charge and we will develop it for you. This is when the stuff started going sideways.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The could not do it for almost a month and when they finally developed it, the product was just not working propperly. We chose a better option for our needs and it took 2 days to do it. Now I am trying to get a refund from them and the will not do it. NEVER use this company, they are crooks!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Do not use this company they are crooks!

How effective was the workflow between your team and theirs?

Not effectiove at all!

What did you find most impressive or unique about this company?

Nothing

Are there any areas for improvement or something they could have done differently?

They should not work at all. Their work is the worst!

BACKGROUND

Please describe your company and your position there.

Black Phoenix Positioning GmbH

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MakeWebBetter?

Help with a Plugin for WooCommerce.

What were your goals for this project?

Modern Onlineshop.

SOLUTION

How did you select this vendor?

Very good Plugin and Support.

Describe the project and the services they provided in detail.

Design and Developed a Webshop.

What was the team composition?

About 3 People.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Not now, the project is still in work

How was project management arranged and how effective was it?

It was effective

What did you find most impressive about this company?

They create great solutions in a timely manner.

Are there any areas for improvement?

No