Magefan

BACKGROUND

Introduce your business and what you do there.

We’re an online food retailer in the UK. The company was established in 2009, and we started the online business in 2012. We moved from sole trader to a limited company in 2015.  I’m the founder and senior operations manager of the company. I’m also in charge of the web development part.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Magefan?

I had hired a US company but the service wasn’t very good. I had just done an upgrade to Magento 2 and was seeking an advisor for that.

SOLUTION

What was the scope of their involvement?

Magefan is providing us quite a broad service range, including website development and hosting management. They’ve created bespoke extensions and handle debugging. We’ve got some third-party integrations that generate quite a lot of bugs. Magefan fixes bugs quickly and efficiently. They also installed and customized our servers.

They handle marketing, not just development, and come up with ideas for the website. Their team has also taken on our SEO and Google advertising. We were doing it in-house, but the feedback wasn’t that good. They give us daily reports.

What is the team composition?

We’re working with four people from Magefan at the moment. We were working only with Ihor (CEO) initially.

How did you come to work with Magefan?

We were using Magefan’s blog extension. I clicked on one of their ads randomly and saw on their site that they offered bespoke customization and website maintenance. I also found out that they were a subcontractor of our previous vendor. I gave them a trial project and was really happy with their service. The price was quite decent.

How much have you invested with them?

We spent around £5,000 (approximately $7,000 USD) in the first year. Now, we’re paying £4,000–£5,000 (approximately $5,500–$7,000 USD) per quarter. We’ve started digital advertising, so we’ll be spending more in 2021.

What is the status of this engagement?

We started working with Magefan around June 2017, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ihor is a smart person, and he always brings ideas I hadn’t come across. He’s helped us a lot on the marketing part. We were using MailChimp by ourselves before and were spending a lot of money on it. Ihor got us to use Mautic, which is open-source and has saved us at least £5,000 (approximately $7,000 USD) per year.

Also, we were using Google Workspace for email. Our business expanded quite a lot, and we were going way beyond the daily limit of Workspace so our emails always got bounced back. Ihor found Mailgun, which is a much cheaper solution. It’s really stable, and we haven’t had issues with it.

Before, we were only getting 30 orders per day, and we’re getting 200 now. The average order was around £30 (approximately $40 USD), and the figure is increasing. I’m really glad I have Magefan working for me.

How did Magefan perform from a project management standpoint?

I give them task lists on a monthly basis. I get ideas from my marketing and operations teams, based on which I then make lists, and Magefan follows the tasks one by one. I’m using Google Docs for that and don’t have a project management tool in place. 

What did you find most impressive about them?

Magefan is available to me seven days a week. With other providers I’ve used, I always had trouble getting ahold of them. Our business runs 24/7. If a server breaks, I can just call Magefan, and they’ll fix it within a few hours.

Are there any areas they could improve?

No, there isn’t much to improve at the moment. We’re happy with each other.

Do you have any advice for future clients of theirs?

I’ve referred Magefan to friends in the industry, and they’re all happy with the service.

BACKGROUND

Please describe your company and your position there.

Part owner of a online adult toy retail. We sell adult toys for mainly for men.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Magefan, and what were your goals?

Maintain and customize our Magento 2 e-commerce platform to our needs.

SOLUTION

How did you select Magefan and what were the deciding factors?

Searched online and noticed Magefan's blog as one of the most used free blog extensions for Magento and, after talking with Ihor from Magefan, we realized they're a good fit.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our projects ranged from fixing bugs to developing 100% custom extensions to use with Magento that meets our need.

How many people from the vendor's team worked with you, and what were their positions?

3. Unsure of their position and did not ask as they were also very good at their roles and we trusted Magefan enough to use whoever they assign to us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Magefan is well versed in Magento platform and development. Ihor is especially very knowledgeable with Magento. We were able to develop custom extensions on our site which is now a big part of our community in bringing users together and discuss openly on our site.

Describe their project management style, including communication tools and timelines.

We mainly used Trello and Bitbucket to communicate. And it was very simple to deal with Magefan. Timelines are usually on point and if not, they would communicate and let you know.

What did you find most impressive or unique about this company?

Magefan and Ihor are honest and trustworthy. They would be honest and upfront about how long a project would take, and at times deduct the hours they actually spent on it because it provided a learning experience for themselves. They are also proactive when they find some issues with our site, even if it's not related to the project at hand.

Are there any areas for improvement?

We have worked together since 2018 and Magefan still handles basically all our Magento needs. We are still very satisfied with their work and don't see any improvement needed.

BACKGROUND

Please describe your company and position.

I am the Director of Powerbee Ltd

Describe what your company does in a single sentence.

Energy saving home and garden products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magefan to accomplish?

• Website development
• Website speed and optimisation
• Website bug fixes

SOLUTION

How did you find Magefan?

Online Search

Why did you select Magefan over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Magefan were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Website optimisation, website analysis advice and guidance, bug Fixes, magento software installation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website works faster more efficiently, has more payment options and is more stable, it is more up to date with the latest software

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project manager was incredible, responsive, on time, efficient helpful respectful and available

What was your primary form of communication with Magefan?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

So fast to respond and immense knowledge of magento 2, Magefan have principles - they do a job the way it should be done - properly

Are there any areas for improvement or something Magefan could have done differently?

They are the best magento development Company I have had after 14 years in this field

BACKGROUND

Please describe your company and position.

I am the Director of a design company

Describe what your company does in a single sentence.

Our company is a full-service digital agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magefan to accomplish?

• Website development

SOLUTION

How did you find Magefan?

Online Search

Why did you select Magefan over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Magefan were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've been working with Magefan for the purchase of Magento modules and custom development for a number of years, and continue to work with them ongoing in a really positive relationship.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurables largely consisted of a combination of budget + timescale for custom web development requirements specific to multiple Magento projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was handled through Trello, email and Skype. They always delivered tasks on time and were flexible to work with.

What was your primary form of communication with Magefan?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of the work and knowledgeable team specific to Magento is higher than any agency we've come across before.

Are there any areas for improvement or something Magefan could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO of ST security

Describe what your company does in a single sentence.

Sell cctv security

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magefan to accomplish?

• magento 2

SOLUTION

How did you find Magefan?

• Online Search

Why did you select Magefan over others?

• they were the only ones who helped us...

How many teammates from Magefan were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

complete setup of Magento 2 and maintain it.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

knowledge

Describe their project management. Did they deliver items on time? How did they respond to your needs?

perfect response always good coding and on time and support when needed.

What was your primary form of communication with Magefan?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Know a lot about magento

Are there any areas for improvement or something Magefan could have done differently?

dontthink so

BACKGROUND

Please describe your company and your position there.

retail online store

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Magefan?

for managing roders on maganeto 2

SOLUTION

How did you select this vendor and what were the deciding factors?

from Magento market place

Describe the project in detail and walk through the stages of the project.

I got the extension for managing my sale orders and now they are telling me I can not add more domain to it. 

How many resources from the vendor's team worked with you, and what were their positions?

2

RESULTS & FEEDBACK

How effective was the workflow between your team and theirs?

not good

What did you find most impressive or unique about this company?

nothing

Are there any areas for improvement or something they could have done differently?

yes. They should give me the service I was supposed to get and be honest at the beginning.

UPDATED REVIEW

The service provider responded on May 30th, 2022. 

According to our License Agreement (https://magefan.com/end-user-license-agreement ) which is based on the same terms as other Magento 2 extensions vendors' licenses, one License gives you the right to use only one copy of the Software on one LIVE Magento installation. A separate License should be purchased for each LIVE Magento installation. You can use the software on an unlimited number of developments, staging, and test Magento Installations.

Each customer agrees to the terms of the license agreement while placing an order and can find it in the LEGAL section at the footer of every page on our website.

Matt bought two of our modules in summer 2021. So, he agreed to and should have read our Lisence Agreement terms correspondingly. After the purchase, he installed them on a test domain and since our system recognized this domain as a live installation he contacted us about this problem. We asked for the name of the live domain and added 3 domains Matt specified, presumably for A&B testing. We kindly added them to the license key and Matt was completely satisfied.

A few days ago he asked us to add 3 more domains to the license key. They happened to be live domains, three different stores completely unrelated to the previous project. So we asked Matt to purchase 3 additional licenses, so that he could use the modules on these new websites as per our License Agreement. This answer apparently didn't satisfy Matt, and, unfortunately, we received threats in return.

We are really sorry about this situation, and we will put more effort into informing our customers about the terms of use of our extensions. However, we also want to highlight that no information was hidden from Matt and he agreed to the terms of use at checkout willingly.