Macktez

BACKGROUND

Please describe your company and position.

I am the Assistant Director of Business Affairs & Capital Planning of a nonprofit. 

Describe what your company does in a single sentence.

We are a nonprofit open to the public.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macktez to accomplish?

• A safe, strong, and dependable network in various locations.
• A streamlined user interface for all employees.
• Conference Room set up with Zoom accessibility.

SOLUTION

How did you find Macktez?

Referral

Why did you select Macktez over others?

Referred to me

How many teammates from Macktez were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assesment of needed WAP and capacity for data runs/switches.

Assesment of workflow and IT needs for the company.

Size, space, and needs for each conference room.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Consistent and dependable network connections.

Minimal user interfaced IT assistance needs.

Clear and strong connections for virtual meetings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is extremely communicative and will send updates in close to real time. There are numerous ways and people who we are able to reach out to for assistance in times of need. 

What was your primary form of communication with Macktez?

Virtual Meeting

What did you find most impressive or unique about this company?

I think their ability to clearly communicate in more layman's terms - versus extremely technical language - to explain all issues, course of correction, and potential changes to systems.

Are there any areas for improvement or something Macktez could have done differently?

We continue to assess our overall working relationship/dynamic in I think a very healthy way, allowing us to shift and continue to evolve our workflow.