Established in 2001, Machado is a Managed Security Service Provider (MSSP) based in the heart of New England. We provide proactive cybersecurity and IT services to highly-regulated industries like Banking & Financial Services, Healthcare, Manufacturing, Law Firms, and more.
Why Choose Machado?
The foundation of our proactive approach to cybersecurity is built upon a unique blend of military discipline, strategic foresight, and a deep commitment to protecting our clients. Leveraging our Founder’s background in the Army and Army National Guard, we approach cybersecurity not just as required defense, but as a strategic imperative critical to your business's resilience and success.
By partnering with us, you get a dedicated team that employs the latest cybersecurity defenses, ensuring you’re protected from current threats and prepared for what’s next. Our support is built around dependability, teamwork, and unbeatable support, the same morals that helped create Machado.
With our team of seasoned experts and innovative tech enthusiasts, we are committed to delivering solutions and services that help you Be Ready For The Next…
Cybersecurity Breach
Hack
Cyber Audit
Cloud Computing Update
Data Recovery
Our solutions are here to empower your business growth, just as they've propelled us to win the prestigious Inc 5000's Fastest Growing Company award.
We are powered by our core values which guide every client interaction. Our approach isn’t just about solving IT problems; it’s about creating a partnership based on trust and efficiency. Our role is more than just a service provider – we are your dependable partner. Choosing Machado means opting for a partner who understands your unique IT challenges and is committed to your business growth and data security.
Machado provides managed IT services for a homeschooling nonprofit organization. Machado is responsible for fixing the client's Microsoft Outlook email and managing the client's technical needs.
Machado has fixed the client's technical problems and supports their staff to understand tools. The team fulfills their promises and delivers work on time or ahead of schedule. Machado communicates through email and virtual and in-person meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Executive Director of a homeschooling nonprofit organization.
Describe what your company does in a single sentence.
Homeschooling curriculums and digital classrooms
Nonprofit
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Machado to accomplish?
IT
Fix Outlook
Get us moving forward
SOLUTION
How did you find Machado?
Referral
Why did you select Machado over others?
Great culture fit
Referred to me
Company values aligned
How many teammates from Machado were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Machado really just got us and was willing to hold our hand to fix what was really a mess. They proactively managed us to get us tech savvy so we could focus on the business not the tech
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We don't have tech problems anymore. And when someone is struggling to understand one of our tools or needs a pwd reset they know who to call. We literally just don't think about IT anymore outside our QBRs - which is when our account manager sits down to figure out "whats next"
Describe their project management. Did they deliver items on time? How did they respond to your needs?
100% everything was on time or early and they communicated throughout it all
What was your primary form of communication with Machado?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Machado does what they say they will.
Are there any areas for improvement or something Machado could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-1 of
1 Reviews
Locations (1)
32 Franklin Street, Suite 500 Worcester, MA,
United States01608
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