Luxury Property Care

BACKGROUND

Please describe your company and position.

I am the Manager of Roberts r

Describe what your company does in a single sentence.

We provide full-service property management solutions designed to protect, maintain, and enhance the value of residential and commercial real estate investments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Luxury Property Care to accomplish?

• We hired Luxury Property Care to take over the day-to-day management of our rental properties, with the specific goals of improving tenant satisfaction, reducing maintenance issues, ensuring timely rent collection, and preserving the long-term value of our real estate investments through proactive care and consistent oversight.

SOLUTION

How did you find Luxury Property Care?

• Online Search
• Clutch Site

Why did you select Luxury Property Care over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Luxury Property Care were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Luxury Property Care encompassed full-service property management for a portfolio of residential rental units. Their responsibilities began with an initial property assessment and onboarding, followed by the implementation of a customized maintenance and service plan. Key deliverables included regular property inspections, scheduling and overseeing preventative and emergency maintenance, and managing vendor relationships for tasks such as plumbing, HVAC, electrical, and landscaping.

They also handled all tenant-related services, including screening, lease agreements, rent collection, and 24/7 support for tenant concerns. Financial deliverables included detailed monthly reports outlining income, expenses, and maintenance activity, along with year-end summaries for tax purposes. Additionally, they ensured compliance with local housing codes and coordinated any necessary improvements or upgrades to maintain property value. Overall, the scope of work reflected a comprehensive, hands-off management approach that allowed ownership to rely on Luxury Property Care for all operational needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with Luxury Property Care delivered several measurable outcomes that clearly demonstrate its success. Tenant satisfaction increased, reflected in higher lease renewal rates and positive feedback surveys. Maintenance response times improved significantly, reducing emergency repairs by 30%. Rent collection consistency reached 98%, minimizing late payments and improving cash flow. Regular property inspections helped identify and resolve issues early, resulting in a 20% reduction in long-term repair costs. Financial reporting was accurate and timely, providing clear visibility into income and expenses. Overall, these results contributed to maintaining and even increasing the properties’ market value, showcasing the effectiveness of Luxury Property Care’s proactive management approach.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Luxury Property Care demonstrated excellent project management throughout our engagement. They consistently delivered tasks and maintenance projects on or ahead of schedule, ensuring that property issues were addressed promptly. Their team was highly responsive to our needs, providing clear communication and regular updates. Whenever urgent situations arose, they acted swiftly and efficiently, minimizing any disruption. Their organized approach and attention to detail made the entire management process smooth and reliable, giving us confidence that our properties were in capable hands.

What was your primary form of communication with Luxury Property Care?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Luxury Property Care was their proactive and personalized approach to property management. Unlike other companies that simply react to problems, they anticipated potential issues and addressed them before they became costly. Their dedication to clear, transparent communication and tailored service plans made us feel valued as clients. Additionally, their commitment to high-quality workmanship and thorough attention to detail truly set them apart, ensuring our properties were always well-maintained and tenants satisfied. This combination of professionalism and care makes them uniquely reliable in the industry.

Are there any areas for improvement or something Luxury Property Care could have done differently?

While Luxury Property Care provided excellent service overall, one area for improvement could be streamlining their onboarding process to make it simpler and more user-friendly for new clients. Additionally, during peak periods, response times to non-urgent inquiries occasionally slowed down, so increasing staff availability during these times might help maintain their usual high level of communication. Finally, offering more flexible service packages tailored to smaller property owners could broaden their appeal. These adjustments could enhance the client experience even further.

BACKGROUND

Please describe your company and position.

I am the Owner of Scott Thompson Home shope

Describe what your company does in a single sentence.

I am selling property at local area . 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Luxury Property Care to accomplish?

• We hired Luxury Property Care to manage our rental properties with a focus on reducing vacancies, improving tenant satisfaction, and maintaining the properties to a high standard. Our primary goals were to streamline operations, ensure timely rent collection, and minimize the time and effort we spent on day-to-day property issues."

SOLUTION

How did you find Luxury Property Care?

• Online Search
• Clutch Site

Why did you select Luxury Property Care over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Luxury Property Care were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Luxury Property Care was responsible for full-service property management across multiple residential rental units. The scope of work included tenant screening and placement, rent collection, lease renewals, handling tenant communications, routine inspections, and coordinating all maintenance and repair services. They also managed vendor relations, ensured compliance with local regulations, and provided detailed monthly financial reporting. Key deliverables included 24/7 maintenance response, occupancy reports, maintenance logs, lease documentation, and customized financial statements that tracked income, expenses, and ROI per property.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Luxury Property Care delivered several measurable improvements: occupancy rates increased by 18%, and rent collection consistency rose to 96% month-over-month. Maintenance issues were resolved 30% faster than our previous average, and tenant retention improved significantly, with lease renewals rising by 25%. We also saw a reduction in overall property management costs due to better vendor coordination and preventive maintenance. The detailed monthly reports they provided allowed us to track income, expenses, and ROI clearly, helping us make more informed investment decisions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Luxury Property Care demonstrated excellent project management throughout our engagement. They consistently delivered services on time, from tenant onboarding to scheduled maintenance and reporting. Their communication was prompt and professional, and they were proactive in addressing issues before they escalated. We appreciated their responsiveness to our needs—whether it was an urgent repair request or adjusting a lease term, their team acted quickly and efficiently. Their structured workflow and attention to detail made the entire process seamless and reliable.

What was your primary form of communication with Luxury Property Care?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Luxury Property Care was their proactive and hands-on approach. Unlike other management companies we’ve worked with, they didn’t just react to issues—they anticipated them. Their attention to detail, personalized service, and commitment to maintaining high standards really set them apart. We were also impressed by their use of technology, which made communication and reporting seamless. Their ability to balance professionalism with a personal touch made us feel confident and well-supported throughout.

Are there any areas for improvement or something Luxury Property Care could have done differently?

Overall, our experience was very positive, but one area for improvement would be more frequent check-ins or strategy meetings—especially during the first few months. While they were responsive to our requests, a bit more proactive communication about long-term planning, property upgrades, or potential cost-saving opportunities would have been helpful. That said, they were open to feedback and made adjustments quickly when we brought it up.

BACKGROUND

Please describe your company and position.

I am the Owner of American property

Describe what your company does in a single sentence.

We specialize in providing reliable and affordable property management solutions tailored to meet the needs of homeowners, investors, and tenants.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Luxury Property Care to accomplish?
We hired Luxury Property Care to manage and maintain our rental properties with the goals of minimizing vacancy rates, ensuring timely maintenance, improving tenant satisfaction, and maximizing overall rental income.

SOLUTION

How did you find Luxury Property Care?

• Online Search
• Clutch Site

Why did you select Luxury Property Care over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Luxury Property Care were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Luxury Property Care managed all aspects of our rental property operations, including tenant screening, lease management, rent collection, maintenance coordination, and financial reporting. They advertised vacancies, conducted background checks, handled move-ins and move-outs, and ensured timely maintenance and emergency repairs. Regular property inspections and compliance with local housing regulations were also part of their duties. 
Key deliverables included achieving full occupancy within 60 days, providing monthly financial statements, resolving maintenance issues within 48 hours, and ensuring legal compliance throughout. Their hands-on approach significantly reduced our workload while maximizing tenant satisfaction and property performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with Luxury Property Care delivered strong, measurable outcomes that clearly demonstrated success. Within just 60 days, they achieved 100% occupancy across all units, significantly reducing vacancy losses. Tenant retention increased by 35%, thanks to prompt service and proactive communication. Rent collection improved, with a 40% reduction in delinquency rates. 
Maintenance response times averaged under 48 hours, enhancing tenant satisfaction and property upkeep. Additionally, overall rental income grew by 18% through strategic pricing and efficient operations. Regular, accurate monthly financial reports improved transparency and allowed for better decision-making. These results exceeded expectations and highlighted their operational effectiveness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Luxury Property Care demonstrated excellent project management by delivering all tasks on time and maintaining clear, consistent communication. They were highly responsive to our needs, quickly addressing concerns and coordinating solutions efficiently. Their proactive approach and attention to detail ensured smooth operations and minimized disruptions throughout the entire project.

What was your primary form of communication with Luxury Property Care?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Luxury Property Care was their proactive, hands-on approach to property management. Unlike many firms, they didn’t just react to issues—they anticipated them. Their commitment to fast response times, consistent communication, and personalized service made us feel like true partners rather than just another client.

Are there any areas for improvement or something Luxury Property Care could have done differently?

While Luxury Property Care delivered excellent overall service, one area for improvement would be enhancing their online owner portal with more real-time updates and interactive features. Additionally, offering more detailed maintenance logs or photo documentation for completed repairs would further increase transparency. These additions could elevate an already strong experience.

BACKGROUND

Introduce your business and what you do there.

We specialize in providing full-service property management solutions tailored to luxury and investment-grade real estate, ensuring exceptional care, tenant satisfaction, and long-term asset value.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Luxury Property Care?

I hired Luxury Property Care to accomplish several specific goals for my luxury property. First, I needed a reliable team to handle all aspects of property management, from tenant screening and lease management to maintenance and repairs. My main objective was to ensure the property remained in top condition, both aesthetically and structurally, while also maximizing rental income.

I also wanted to reduce my personal involvement and stress by having a professional, responsive team manage everything on my behalf. Ultimately, my goal was to protect the long-term value of the asset while generating consistent, passive income.

SOLUTION

What was the scope of their involvement?

Luxury Property Care managed the full spectrum of property management tasks for my luxury investment property, including:

Marketing and tenant placement:

Luxury Property Care employs a multi-faceted approach to marketing luxury properties that ensures high visibility among the right target audience:

- Professional photography and virtual tours: The team invests in high-quality photos and 3D virtual tours to showcase the property’s best features online, making it more attractive to prospective tenants.

- Online listings on premium platforms: Properties are listed on top rental websites and luxury-specific real estate portals, reaching a wide pool of qualified renters.

- Targeted digital advertising: The team uses targeted ads on social media and search engines aimed at demographics likely to be interested in upscale rentals.

- Network leveraging: Luxury Property Care taps into their extensive network of relocation specialists, real estate agents, and past tenants to find reliable renters quickly.

Tenant screening and lease management:

My experience with Luxury Property Care’s tenant screening and lease management was very positive overall. Their process was thorough and professional — they conducted detailed background checks, credit evaluations, and verified income and rental history, which gave me great confidence in the quality of tenants they selected. This diligence significantly reduced the risk of late payments or property damage.

One highlight was their clear communication throughout the lease signing process; they made sure both I and the tenants understood all terms and obligations, which helped prevent misunderstandings later on. Additionally, their use of digital lease agreements streamlined everything and made the process quick and convenient.

The only minor challenge I noticed was that, because their screening is so detailed, it sometimes took a little longer to finalize tenant approval compared to other management companies. But I appreciated that they prioritized quality over speed — ultimately saving me from potential issues down the line.

Overall, their tenant screening and lease management gave me peace of mind and contributed to a smooth rental experience.

Financial reporting:

Luxury Property Care provided detailed and transparent financial reporting that fully met my expectations. Each month, they delivered clear statements outlining rent collected, maintenance expenses, management fees, and other costs, making it easy to track the property’s financial performance. The reports were well-organized and included summaries that helped me understand cash flow and profitability at a glance.

They also offered an online portal where I could access real-time financial data anytime, which added a great deal of convenience and transparency. Overall, their timely and accurate reporting gave me peace of mind and confidence that my investment was being managed responsibly.

Maintenance and repair coordination:

My experience with Luxury Property Care’s maintenance and repair coordination was very positive. They were consistently prompt and professional, handling both routine upkeep and unexpected repairs efficiently. What really stood out was how they managed a heating system failure during winter — they quickly arranged for a trusted technician to fix the issue overnight, keeping tenants comfortable and preventing further damage. Their clear communication throughout the process kept me informed without me having to get involved.

Overall, their proactive approach and reliable vendor network gave me great peace of mind knowing the property was in good hands.

What is the team composition?

There were about 3–4 team members from Luxury Property Care assigned to my project, including a dedicated property manager, maintenance coordinator, and support staff. This team structure ensured smooth communication and efficient handling of all aspects of the property.

How did you come to work with Luxury Property Care?

I found Luxury Property Care through a referral from a colleague who had been using their services for a few of his rental properties. He spoke very highly of their professionalism and reliability, which led me to reach out.

I chose Luxury Property Care over other property management companies because they offered a more personalized, hands-on approach and clearly specialized in high-end properties like mine. The team took the time to understand my goals as an owner, and their track record of responsiveness, transparency, and proactive maintenance really stood out. Compared to others I considered, they just felt more invested in the long-term success of my property, not just the day-to-day operations.

What is the status of this engagement?

My project with Luxury Property Care started on March 22, 2023. The management of the property is still ongoing, and I continue to be very satisfied with their services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The measurable outcomes from working with Luxury Property Care that demonstrated clear progress and success include:

- Reduced vacancy rates: The property maintained an occupancy rate of over 95%, significantly minimizing lost rental income.

- Increased rental income: Through strategic marketing and tenant placement, rental rates improved by about 10% compared to before their management.

- Timely rent collection: Rent payments were consistently collected on time, improving cash flow reliability.

How did Luxury Property Care perform from a project management standpoint?

Luxury Property Care’s project management was outstanding. They consistently delivered on time and kept me informed every step of the way. Their team was very responsive, quickly addressing any questions or concerns I had. I appreciated their proactive updates and ability to anticipate potential issues before they became problems. Overall, their organized and client-focused approach made the entire management process smooth and hassle-free.

What did you find most impressive about them?

What stood out most about working with Luxury Property Care was their exceptional professionalism combined with a personal touch. They didn’t just manage the property — they truly cared about maintaining its luxury standards and enhancing its value over time. Their proactive approach, from anticipating maintenance needs to providing thoughtful recommendations, was impressive. Plus, their responsiveness and clear communication made me feel like a valued partner throughout the process. This blend of expertise and genuine dedication really made them unique compared to other property management companies I’ve worked with.

Are there any areas they could improve?

Overall, my experience with Luxury Property Care was very positive, but if I were to suggest an area for improvement, it would be to enhance the speed of tenant approval during peak rental seasons. Because their screening process is so thorough, it sometimes took a bit longer than I expected to finalize tenant applications. Streamlining this without compromising quality could help reduce vacancy periods even further.

Additionally, developing a more user-friendly and centralized online portal for real-time updates and document access would improve transparency and convenience for property owners.

These are relatively minor points in an otherwise excellent service, and I believe addressing them could make the experience even better.

BACKGROUND

Please describe your company and position.

I am the Company owner of Leslie's Property

Describe what your company does in a single sentence.

Property selling 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Luxury Property Care to accomplish?

• Luxury Property Care is dependable, competent, and quick to respond

SOLUTION

How did you find Luxury Property Care?

Online Search

Why did you select Luxury Property Care over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Luxury Property Care were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I heartily suggest it to anyone who needs peace of mind and excellent property management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They went above and beyond with their exceptional service and attention to detail

What was your primary form of communication with Luxury Property Care?

Email or Messaging App

BACKGROUND

Please describe your company and position.

I am the Property Owner of Robert's Helping Company

Describe what your company does in a single sentence.

With an emphasis on dependability, craftsmanship, and client pleasure, we offer premium roofing repair and replacement services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Luxury Property Care to accomplish?

• In order to increase the overall return on investment for our rental properties, guarantee prompt maintenance and repairs, enhance tenant communication, and streamline property management processes, we engaged Luxury Property Care.

SOLUTION

How did you find Luxury Property Care?

• Online Search
• Clutch Site

Why did you select Luxury Property Care over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from Luxury Property Care were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In order to increase the overall ROI for our rental properties, guarantee prompt maintenance and repairs, enhance tenant communication, and streamline property management processes, we engaged Luxury Property Care. They took care of a roof issue without overcharging or delays. That was a huge win.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Properties managed by Luxury Property Care saw occupancy rise from around 82% to over 95% within the first six months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management provided by Luxury Property Care was very well-structured, effective, and trustworthy.  Regular inspections, maintenance planning, and rent collecting were among the many duties and services they regularly provided on schedule.  Their staff was very quick to respond, frequently resolving our issues in a matter of hours and constantly checking in to make sure we were satisfied.  They kept us completely informed through the use of digital tools and frequent reporting, which facilitated communication and instilled trust in their methodology.  All things considered, they were a trustworthy partner in the management of our properties since they were proactive, dependable, and completely in line with our objectives.

What was your primary form of communication with Luxury Property Care?

Email or Messaging App

What did you find most impressive or unique about this company?

We were particularly impressed by Luxury Property Care's comprehensive, laissez-faire management style and genuinely individualized level of service.  They did more than simply look after our properties; they cared for them as if they were their own, anticipating problems and enhancing performance.  They stood out thanks to the commitment of a responsive and informed staff and their use of technology for efficiency and transparency.  Finding a business that provides both a personal touch and a high level of professionalism is uncommon, but Luxury Property Care did just that.

Are there any areas for improvement or something Luxury Property Care could have done differently?

 Transparency and planning would have been improved during large maintenance or remodeling projects with more frequent and thorough status reports.

BACKGROUND

Please describe your company and your position there.

I am the owner of Designmycostume.com. I review various sewing & embroidery products and share the outcome with my audiences though our website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luxury Property Care, and what were your goals?

We hired them to manage our property in an organized way. We were too busy to do that ourselves. The goal was assigning the job to professionals who can do this for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them online and then talked to a few friends of us who used their services before and found they are very professional and delivered top quality service.

Describe the engagement and overall scope of work in detail, including the stages of the partnership.

Initially, we met them to discuss the goals and objective. Then, they took a few days time to prepare a quote. We then negotiated and started. The job scope included the following things:

1. Tenant management
2. Property maintiainance
3. Holiday decoration
4. Day to day property management

What were the terms and the value of the lease, and what percentage did Luxury Property Care take in commission?

It was a monthly contract. And we had to pay them 2000$ per month.

How many resources from the vendor's team worked with you, and what were their positions?

3 of them worked with us

1. Sivan Founder
2. Liran Co-Founder
3. Juliana Asst. Prop. Mgr.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

They made sure that our property is always at the tip-top condition by cleaning it daily. In terms of tenant management, everything was so smooth. They also helped us obtain some permits and licenses.

Describe their project management style, including communication tools and timeliness.

They taught us about the necessity of certain things and only implemented them when we agreed. It was not just execution, they helped us with understand the best practices of managing and maintaining a property and we didn't know many of those before they discussed those with us.

What did you find most impressive or unique about this company?

They are highly motivated and go beyond their job scope.

Are there any areas for improvement or something they could have done differently?

2-3 days they were slightly late. Although it was less than 2% of the days but still they could be more punctual.