Luxury Property Care

BACKGROUND

Please describe your company and your position there.

I am the Chief executive office in this company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luxury Property Care, and what were your goals?

Our company hired Luxury Property Care to manage our property on a monthly basis.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them on google and saw a lot of good reviews and then I talked to them. After a couple of meetings, we decided to hire them.

Describe the engagement and overall scope of work in detail, including the stages of the partnership.

We hired them to manage our office building on a monthly basis which included cleaning and repairing, supervision of repairs, regular property inspections, Compliance with local and federal building codes and regulations and much more!

What were the terms and the value of the lease, and what percentage did Luxury Property Care take in commission?

We used to pay them a monthly fee to manage our office building.

How many resources from the vendor's team worked with you, and what were their positions?

4

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

Their service was extraordinary. I can't remember a single thing I can complain about. They were highly professional, always on time, always ready to go the extra mile to get things done, the communication was extremely good and their team members were awesome as well.

Describe their project management style, including communication tools and timeliness.

We create an action plan as soon as they are hired for the job and share this with the client and once the client signs it off, they make sure it's executed in the best way possible.

What did you find most impressive or unique about this company?

They are highly professional and they always work as a team. All their team members were always updated about every single thing which was great.

Are there any areas for improvement or something they could have done differently?

I cant remember anything where they can improve. They are great already.

BACKGROUND

Please describe your company and your position.

I'm the owner of "Comp R US" we are an IT company specialising in computer repairs and networking set-up. We are based in Hollywood, FL.

OPPORTUNITY / CHALLENGE

For what purpose did your company hire Luxury Property Care?

I hired Luxury Property Care to manage my investment properties which include several duplexes and single-family homes.

What were your goals for this engagement?

My goals were to have a company that could handle anything to do with my properties including maintenance and tenant relationship which assuring me peace of mind that my rent will be collected and my tenants will be happy. As an IT person, my time is worth much more in my business, and working with multiple tenants as a landlord took too much of my time.

SOLUTION

How did you select Luxury Property Care?

I found them online

Describe the engagement in detail.

I reached out to them and the owners Sivan and Liran immediately scheduled a zoom call with me. During the call they have explained the services that they offer and what should I expect from working with a property management company in general. I felt I had a good connection and I decided to go with them and sign their friendly property management agreement, they also had no commitment clause so it made me feel more comfortable to try them out.

What were the terms and the value of the lease?
What percentage did Luxury Property Care take in commission?

They collect 10% of the gross income to manage my properties but if my properties are vacant or during a lookup for a tenant they do not charge any fee. If I don't collect rent for whatever reason they do not collect any fee which made me feel comfortable that our interests were aligned

What was the team composition?

We worked with our assigned property manager but the owners were always supervising all activities and were also reachable when necessary.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

My properties are rented and my operating cost is much lower than if I would manage it myself.

How effective was the workflow between your team and theirs?

It is very easy to communicate with them when needed. Most of the communications were done via email or what's app. In addition, they have an online app that has all the transaction information available at all times and all work order requests so I hardly need to call or email them.

What did you find most impressive about this company?

They care about their clients and I feel they also care about my interests. Good people.

Are there any areas for improvement?

nothing I can think of at the moment.

BACKGROUND

Please describe your company and your position there.

I am the owner of a product development company. and I manage the daily operations of my company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luxury Property Care?

We hired Luxury Property Care to manage our investment properties. The project involved 6 income producing properties in Palm Beach County.

What were your goals for this project?

The goal was to delegate the management duties to a third-party company so I can focus on investing in more properties. We were looking to maximize our rental income while eliminating the stress and headache that can come along from being a landlord.

SOLUTION

How did you select Luxury Property Care?

We found them in Google by searching for a Luxury property management in Palm Beach.

Describe the project in detail.

Manage our properties which includes: Setting the rent Collecting rent and chasing any arrears Finding good tenants and long-term lease agreements Property maintenance Conducting routine inspections Paying my bills Administration Prepare for tribunal proceedings

What was the team composition?

The team as Luxury property care involved a dedicated property manager for my properties and the supervision of the owners, Liran & Sivan so whenever I need their involvement they are always available via email phone or even what’s app and they respond very fast.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My vacant properties were filled and I’ve started to collect income which was our ultimate goal. Luxury Property Care also maintain the relations with the tenants which gives me peace of mind and gives the tenant the support and help that they need.

How effective was the workflow between your team and theirs?

Extremely effective

What did you find most impressive about this company?

They do what they say and care about what they do, and I’ve felt it from the beginning.

Are there any areas for improvement?

Everything runs smoothly with my properties and tenants so I’m overall satisfied and having nothing to suggest.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Kfar Investments, a venture capital firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Luxury Property Care?

I needed someone to help with property management.

SOLUTION

What evidence can you share that demonstrates the impact of the engagement?

They’re honest people, which is very hard to find in this industry.

How did Luxury Property Care perform from a project management standpoint?

At the beginning of COVID-19, it was a little difficult because everything was shut down. There were a few weeks of no communication. Now, it’s okay. I’m very happy with them.

What did you find most impressive about them?

Their monthly reporting is impressive.

Are there any areas they could improve?

No, there’s nothing I can think of right now.

Do you have any advice for potential customers?

My advice is to use them, you won’t be disappointed.

BACKGROUND

Please describe your company and your position there.

I am the owner of Designmycostume.com. I review various sewing & embroidery products and share the outcome with my audiences though our website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luxury Property Care, and what were your goals?

We hired them to manage our property in an organized way. We were too busy to do that ourselves. The goal was assigning the job to professionals who can do this for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them online and then talked to a few friends of us who used their services before and found they are very professional and delivered top quality service.

Describe the engagement and overall scope of work in detail, including the stages of the partnership.

Initially, we met them to discuss the goals and objective. Then, they took a few days time to prepare a quote. We then negotiated and started. The job scope included the following things:

1. Tenant management
2. Property maintiainance
3. Holiday decoration
4. Day to day property management

What were the terms and the value of the lease, and what percentage did Luxury Property Care take in commission?

It was a monthly contract. And we had to pay them 2000$ per month.

How many resources from the vendor's team worked with you, and what were their positions?

3 of them worked with us

1. Sivan Founder
2. Liran Co-Founder
3. Juliana Asst. Prop. Mgr.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

They made sure that our property is always at the tip-top condition by cleaning it daily. In terms of tenant management, everything was so smooth. They also helped us obtain some permits and licenses.

Describe their project management style, including communication tools and timeliness.

They taught us about the necessity of certain things and only implemented them when we agreed. It was not just execution, they helped us with understand the best practices of managing and maintaining a property and we didn't know many of those before they discussed those with us.

What did you find most impressive or unique about this company?

They are highly motivated and go beyond their job scope.

Are there any areas for improvement or something they could have done differently?

2-3 days they were slightly late. Although it was less than 2% of the days but still they could be more punctual.