LunarLab

BACKGROUND

Please describe your company and position.

I am the VP, Marketing of Oakstone CME

Describe what your company does in a single sentence.

Produce and publish continuing medical education for providers across 25+ medical specialties.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LunarLab to accomplish?

• Evaluate our product user experience
• Create designs the supported the launch of new product and improved customer experience

SOLUTION

How did you find LunarLab?

Referral

Why did you select LunarLab over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from LunarLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LunarLab has been commissioned on multiple new product launches. Deliverables included usability research, new UI/UX designs for both web and mobile and enhanced features to aid in enhancing the products utility and engagement for customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our primary project is still in the building phase. LunarLabs designs, availability for design reviews with our technical team, participation in user testing and detailed documentation, have aided in ensuring our project meets expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LunarLab is proactive in communication. There was never a time where we were unclear on next steps or who was accountable for a task. They met, and in many cases beat, every deadline we had for our project.

What was your primary form of communication with LunarLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

LunarLab is extremely knowledgable and became a valuable part of our development project. They took time to clearly understand our goals and customer needs. Their recommendations and designs reflected this knowledge. In addition, they aided us in refining our objectives after user testing revealed new opportunities and areas of focus that were not as important as we orignially had believed.

Are there any areas for improvement or something LunarLab could have done differently?

No improvements - they really are one of the best teams we have worked within the UI/UX market. I am looking forward to future projects!

BACKGROUND

Please describe your company and position.

 I am the Innovation of an insurance company 

Describe what your company does in a single sentence.

We provide financial protection products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LunarLab to accomplish?

• Design an intuitive, seamless app flow that ensures end users have a positive experience with the app and easily understand what they need to do within the app
• Streamline the ability for advisors to find and use the correct annuity forms, creating an experience that is both fast and accurate, while giving a competitive edge in form modernization
• Conduct usability testing to more deeply understand customer needs
• Design a visually appealing experience with usability improvements aligned with the customer feedback received
• Create developer-ready designs with the goal of enabling a faster, more cost effective, and less risky development phase

SOLUTION

How did you find LunarLab?

• Referral
• Local tech ecosystem

Why did you select LunarLab over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from LunarLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We want to improve user experience for both end-users and advisors, focusing on form modernization and process streamlining. The scope includes conducting a discovery workshop, understanding user needs, designing intuitive app flows, and performing usability testing.

Key deliverables encompass:

Analysis of existing research data
Designs for notification preferences and form library
Usability testing prototype and approach
Research results and analysis report
Final high-fidelity screens
Developer handover call

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On-time delivery of research findings and high-fidelity screens. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LunarLab communicated through weekly updates and always addressed any questions we had. All deliverables were completed with the highest quality and on time.

What was your primary form of communication with LunarLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They go above and beyond to ensure they understand how they can provide you the best possible work. 

Are there any areas for improvement or something LunarLab could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am the CTO, Co-Founder of Croux

Describe what your company does in a single sentence.

Croux is an on-demand labor marketplace for hospitality and events.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LunarLab to accomplish?

• UI/UX Design

SOLUTION

How did you find LunarLab?

Referral

Why did you select LunarLab over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from LunarLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LunarLab led the UI/UX design for our MVP and assisted with product strategy with the following key deliverables:

- Discovery session & persona definitions
- Product roadmap
- Mobile app wireframes
- Design system/style guide
- High fidelity mockups 

We then partnered with them via retainer for ongoing UI/UX design services for our mobile app and web application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Launched MVP 
• Raised $1M pre-seed round
• Won Alabama Launchpad twice ($75K total in grants)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LunarLab's project management is top-notch. Their discovery process is thorough and thoughtful, ensuring upfront alignment on expectations and outcomes. They took the time to understand our brand, goals, motivations, product(s) and users and ensure all these elements were considered in our designs. Throughout projects, they are highly communicative, recapping each step as it's completed and setting up expectations and needs for next steps.

LunarLab is disciplined about limiting scope creep, but also accommodating when unexpected new deliverables inevitably come into play. We appreciated LunarLab's balance of discipline and flexibility, which lent itself well our early-stage startup's dynamic.

Deliverables were always on-time or early. Any delays were always attributable to scope creep or some other change in requirements introduced by us, and LunarLab communicated upfront the changes in timelines that would arise as a result.

What was your primary form of communication with LunarLab?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

LunarLab has achieved a great balance between cost, quality and speed. We know we can depend on them to deliver on the desired outcome, on-time and under budget. 

Are there any areas for improvement or something LunarLab could have done differently?

I am hard-pressed to think of any obvious areas for improvement. One thing that we could have collectively done better is keep our design system updated as we added new features/components. 

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Moxi

Describe what your company does in a single sentence.

Technology for childcare providers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LunarLab to accomplish?

Design booking and payment functions for engineer team to build

SOLUTION

How did you find LunarLab?

Referral

Why did you select LunarLab over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from LunarLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Initial design for search, booking, and payment features for Moxi. Design of home screens and customer onboarding as well. This included inital design and wireframes with prototypes for website and fundraising. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Complete Figma files including design for our home screen, search, customer account & onboarding, booking, and payment. I shared with our engineering team who commented on how well the build-out went because of the LunarLab collaboration! Additionally, we received 4 high-quality prototypes and mockups for our pitch deck and website that helped us raise startup funding.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We've done one larger project and one sprint with LunarLab. They are always highly organized, professional but friendly, and on time! 

What was your primary form of communication with LunarLab?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They became thought partners in vetting our business model and did deep research to understand what we needed to comply with licensing groups in a highly regulated industry.

Are there any areas for improvement or something LunarLab could have done differently?

No, I love working with them!

BACKGROUND

Please describe your company and position.

I am the Director of Product Engineering of Wildsparq

Describe what your company does in a single sentence.

We provide a scalable leadership training system for companies that want to help their employees grow as leaders.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LunarLab to accomplish?

• Research our team meeting features to help us determine how we could improve them.
• Identify other problems we could solve for our users.
• Help us become a more product-focused organization.

SOLUTION

How did you find LunarLab?

Online Search

Why did you select LunarLab over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from LunarLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

User Research and Data Analysis: 

• Analysis of all our existing feature usage data
• In-depth User interviews with Wildsparq users
• UX and product recommendations based on research results

Product Solution Proposal and Design:

• Identify best potential solution for product enhancements
• Produce wireframe designs for recommended solution
• Usability research with facilitated testing sessions
• Design handoff to development team

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improve customer retention:

• We added new product features recommended and designed by Lunar Lab that allowed our users to have a more engaging team meeting experience.  
• The new feature also encouraged more interaction with our content on social media, so our social visibility and outreach increased as well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• The team at Lunar Lab was consistently on time with deliverables.
• They were very responsive to any questions or concerns we had.  
• We received regular project status updates.
• I felt completely comfortable communicating with them anytime during the project work.  
• They made themselves available through multiple communication channels.
• They always quickly responded to our questions.  

What was your primary form of communication with LunarLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

My favorite thing about working with LunarLab is their desire to deeply understand our product and culture. They always appeared fully invested in our desired outcomes, and I never had to question motivation or effort. It felt like they were a full part of our team, not just a third-party contractor.

Are there any areas for improvement or something LunarLab could have done differently?

The only real challenge we had during our project was identifying quality research participants.  If there were some system to make that process more efficient, that would be helpful.  Most of that is outside of Lunar Lab's control because we were dependent on the responsiveness of our users to interview requests.  

BACKGROUND

Please describe your company and position.

I am the President of Savvy Otter Inc

Describe what your company does in a single sentence.

Savvy Otter offers custom software development services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LunarLab to accomplish?

• UI / UX Consultation
• Design Services

SOLUTION

How did you find LunarLab?

Referral

Why did you select LunarLab over others?

Close to my geographic location

How many teammates from LunarLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've partered with LunarLab on multiple ocassions and always see a significant return on the investment.  The expertise they bring helps our firm set better expectations with our customers and ultimately build better products.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With help from Lunar Lab's deliverable, we were able to set better expectations with our prospect.  We were also able to demonstrate to our client that we had a genuine understanding of their business and the requirements they provided.  In the end, our firm was able to secure the project.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deliverables were provided on time and they were responsive to questions after the engagement was over. 

What was your primary form of communication with LunarLab?

Virtual Meeting

What did you find most impressive or unique about this company?

They are genuinely experts in their field.  They ask the questions that we do not always think to ask but that can make a huge difference.  

Are there any areas for improvement or something LunarLab could have done differently?

no.

BACKGROUND

Please describe your company and position.

I am the CEO/Co-Founder of Prep Intel

Describe what your company does in a single sentence.

Leverage technology to improve and speed up the Post-Secondary recruitment process. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LunarLab to accomplish?

• Increase post-secondary enrollment, retention and graduation percentage.

SOLUTION

How did you find LunarLab?

• Online Search
• Referral

Why did you select LunarLab over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• AMAZING CUSTOMER SERVICE

How many teammates from LunarLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pitch deck design, UX/UI Design Consulting, MVP Story board/Wireframe development, customer discovery, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Pitch deck helped me gain acceptance into Techstars. Wireframe helped me secure funding and saved THOUSANDS on my MVP development!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were accurate, efficient, and on time! 

What was your primary form of communication with LunarLab?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Company culture, professionalism, price integrity and quality of work!

Are there any areas for improvement or something LunarLab could have done differently?

N/A