What evidence can you share that demonstrates the impact of the engagement?
Our portal is divided into modules that correspond with our customer’s departments, such as sales, customer service, or operations. We released the sales portal portion to the customer last month, and they rated it highly. They have been happy with it and want to see enhancements in the next revision. The customer service portal went live last month, which gives them a view of metrics that they never got to see previously.
How did Logic Square Technologies perform from a project management standpoint?
They’ve been accommodating to changes in the requirements throughout the project. They’ve met the deadlines with the exception of a couple of days here and there, which hasn’t been a big deal.
We use Jira internally, and we also use emails and Excel sheets.
What did you find most impressive about them?
Logic Square Technologies is proactive, and they are actively involved in the requirements. They ask questions about why and how we operate, even at the requirement stage.
Once a project is done, they take a couple of days to optimize it before handing it over to us, even if it is complete. For example, there was a sequence of queries when it came to data storage. It was slowing the page down a little bit, and once we finalized the release, they went back and optimized all the queries and made it one giant page instead of multiple pages, making the page load a lot faster.
Are there any areas they could improve?
It would be good if we could have access to their internal tracking tool instead of our own bug tracking system or issue tracking system, as we could have a better view of how things run there.
Do you have any advice for potential customers?
We have been exceedingly happy with the engagement so far. I highly recommend them.