Load.Me

BACKGROUND

Please describe your company and your position there.

Domonet is Internet service provider whos services are based on 100% state-of-the-art fiber optic infrastructure for each apartment (FTTH - Fiber To The Home).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Load.Me, and what were your goals?

Company present in Ukraine and Poland and has over 10000 clients

SOLUTION

How did you select Load.Me and what were the deciding factors?

Load.Me was hired in order to design and implement web site for end clients of Domonet. One of the important features company had to implement is integration with Domonet's billing system and CRM system.

The decision was made based on the fact that company already had relevant experience with telecom industry, they have full team in place and their rates were affordable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initial phase

1. design implementation, discussions and approval
2. general project's architecture implementation, discussions and approval
3. design interfaces for integration with billing and CRM as deliverables from this phase were - designs in Figma for the website.

Architecture document and interface contract for the integrations Implementation phase I.

1. project setup
2. html layouts and templates implementation
3. backend implementation of the website
4. QA and launch as deliverables from this phase were launched site based on provided design layouts and code in the git repository

Implementation phase II

1. billing integration
2. CRM integration as deliverables from this phase were - functioanlity to make payments and track them in domonet's billing system - integration with domonet's CRM system Main technologies used PHP, Symfony 4, MySql, HTML, CSS, JS, CRM API

How many people from the vendor's team worked with you, and what were their positions?

1. Lead developer
2. PHP backend developer
3. Front end developer
4. Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Unfortunately I can't share info about site's users, since they are one of the main outcome of the project. But I can tell that we were quite happy with implementation deadlines, designs and quality. Integration phase gave us a bit headache, but we managed to implement it.

Describe their project management style, including communication tools and timelines.

There was no dedicated project manager from their side, since product owner from our side was doing management as well. However lead developer overtook part of management role for development side. They were using Jira and scrum process with two weeks sprints.

What did you find most impressive or unique about this company?

I really liked how design phase was made, so we have resolved part of the issues upfront. Also their expertise in telecom area is very good.

Are there any areas for improvement or something they could have done differently?

They might improve their devops expertise, so it could help them to automate certain things and setup better CI/CD.