Littlefish Managed IT Services

BACKGROUND

Please describe your company and position.

 I am the Senior IT Operations Manager of a financial services company 

Describe what your company does in a single sentence.

Provide Pension, Debt and Money Guidance to the public

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Littlefish Managed IT Services to accomplish?

• Moving out of London
• Installing new office technical design in Bedford
• Design and implement network setup for new office
• Install and setup Surface Hub's in office
• Design and setup wireless hubs in new office
• Provide 1st/2nd line support throughout the process

SOLUTION

How did you find Littlefish Managed IT Services?

Contracted provider

Why did you select Littlefish Managed IT Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Littlefish Managed IT Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were moving out of London as part of the government’s ‘Levelling Up’ agenda, and we needed support for installing the network and audio-visual equipment in our new office in Bedford, as well as consultancy services on how best to approach this

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Office ready for use for a soft launch for staff 
• Office ready for use for the official opening 
• Network resilience and reliability 
• Support provided efficiently and effectively to staff 
• AV equipment ease of use and effectiveness

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Regular meetings around deliverables 
• Reaching out to discuss showstoppers or blockers that needed clearing 
• Worked extra hours to ensure network was working as well as dependent equipment 
• Provided timelines and dates for completion of works

What was your primary form of communication with Littlefish Managed IT Services?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility and personable engagement around the project and the requirements we had were impressive.

Are there any areas for improvement or something Littlefish Managed IT Services could have done differently?

There was a period of time, where communications were lax, but they improved as the project neared initiation.