Likeness

BACKGROUND

Please describe your company and position.

I am the Project Manager of Lapis Gold

Describe what your company does in a single sentence.

Production of stone finishing elements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Likeness to accomplish?

• Wordpress development
• Woocommerce development
• Web development

SOLUTION

How did you find Likeness?

Online Search

Why did you select Likeness over others?

High ratings

How many teammates from Likeness were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For our e-commerce project at lapis-gold.pl, we engaged with the web development agency Likeness, renowned for crafting advanced WooCommerce solutions. The project's ambition was to create a bespoke design that reflects the high quality and unique character of our products. Likeness designed and implemented a sophisticated product configurator that allows customers to create personalized orders with an extensive range of customization options.

Key aspects of the project included:

• Custom Design: Development and implementation of a unique website design that is both user-friendly and aesthetically in line with our brand's image.
• Advanced Product Configurator: Integration of a complex product configurator, providing a user-friendly interface for customers to tailor their products according to specific preferences and requirements.
• Multilingual Versions: Creation of multiple language versions of the site to cater to our diverse customer base, ensuring a seamless and localized shopping experience.
• Integration with Subiekt NEXO PRO: Utilizing SubSync, we have streamlined the process of syncing our e-commerce platform with Subiekt NEXO PRO,, enhancing our inventory management and order processing capabilities.
• This collaborative effort has not only elevated our online presence but also significantly improved the shopping experience for our customers, allowing for a high degree of product personalization and operational efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We observed a systematic increase in sales value, which can be attributed to several key improvements. Firstly, our conversion rate saw a significant uplift due to the enhanced user experience brought about by the custom design and the efficient product configurator. Secondly, our traffic grew substantially as a result of diligent optimization for performance and the implementation of best web development practices tailored for SEO. 
These concerted efforts have not only improved our online visibility but also strengthened our market position by drawing in a higher volume of potential customers and effectively converting their interest into sales.The project management provided by the agency was highly efficient and responsive. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently delivered items on time, aligning with our set milestones. The communication with the project manager and the development team was constant and facilitated through various channels, including Google Meet for virtual meetings, email for formal communications, and a dedicated messenger for quick, day-to-day interactions. 
This multi-channel approach ensured that we stayed updated on the project's progress and that any issues were promptly addressed, creating a collaborative and agile response to our needs.

What was your primary form of communication with Likeness?

Virtual Meeting

What did you find most impressive or unique about this company?

What truly sets this company apart is their exceptional level of expertise, which is evident in every aspect of their work. They possess a profound understanding of web development and e-commerce, which they leveraged to deliver a product of the highest quality. 
Their ability to meet deadlines without compromising on the quality or functionality of the final product was particularly impressive. Their proficiency not only instilled confidence in our team but also ensured that the project was completed efficiently and effectively.

Are there any areas for improvement or something Likeness could have done differently?

While reflecting on the project, I find that there is very little to suggest in terms of improvement. The company delivered exceptional service throughout our collaboration. Their team addressed our needs effectively, and I cannot pinpoint any areas that required significant enhancement. Their performance was commendable, and we are thoroughly satisfied with the outcome.