Lean Methods Group

BACKGROUND

Please describe your company and your position there.

I work for an engineering/procurement/construction company and I am a learning specialist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lean Methods Group?

We hired them to procure a suite of Six Sigma training

What were your goals for this project?

To replace our existing outdated Six Sigma courses

SOLUTION

How did you select Lean Methods Group?

We considered a few companies and decided that this was the best approach

Describe the project in detail.

We paid $100,000 to get a large amount of online training from this vendor

What was the team composition?

It varied over time. Most of the time on the vendors end there was 1-2.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

No, unfortunately the vendor provided a product that did not work. We went back and forth on it and eventually the conversation dropped. They kept the money. I picked it back up a couple years later and while they were helpful they still didnt get the courses working.

In fact, they admitted that they sold us faulty goods that don't work on most customers LMS. They then had the audacity to try and charge me another $10,000. They have since ceased all communication.

How effective was the workflow between your team and theirs?

It was good at first but they do not communicate if things are not going their way.

What did you find most impressive about this company?

Nothing

Are there any areas for improvement?

Customer service was not good when they didn't get their way.