LeafTech Consulting

BACKGROUND

Please describe your company and position.

I am the CEO of an advertising and marketing company

Describe what your company does in a single sentence.

We provide digital experience design and development services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LeafTech Consulting to accomplish?

• Obtain new computer hardware
• Make our systems more secure
• Improve general IT support for our staff

SOLUTION

How did you find LeafTech Consulting?

Referral

Why did you select LeafTech Consulting over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from LeafTech Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired LeafTech to help us with our IT solutions which included obtaining new computers, making our systems more secure, and resolving general IT issues within our organization.

Key deliverables:

New chromebooks used for executive team travel

Cybersecurity audit and hardening of systemsImproving response time for general IT issues

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our excutive team is still using the hardware we obtained from LeafTech without any issues. We haven't encountered any security threats or issues since onboarding. Our staff is happy with the professional and responsive support provided by LeafTech staff.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team is professional and responsive. They quickly resolve issues based on our agreed upon SLA. We did not encounter any delays or project scope issues. 

What was your primary form of communication with LeafTech Consulting?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They provided a level of human interaction that was refreshing. On top of providing responsive support, they have a fun and energetic culture that we appreciate. 

Are there any areas for improvement or something LeafTech Consulting could have done differently?

We did not encounter any issues. My only business feedback is to continue to train and educate their staff to maintain the same level of support as they scale the business.