Other IT Consulting and SI
Confidential
November 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We were impressed with how much time they put into this project and how they immediately troubleshot issues."

Nov 8, 2023

Manager, Payment Systems

Cliff Singer

Financial services
Las Vegas, Nevada
1-10 Employees
Online Review
Verified

Kortex Solutions provided IT services to a credit card processing company. They assessed the client's old computer, recommended replacing it, and configured the new equipment to keep everything the same.

Kortex Solutions pleased the client with their excellent hardware and IT support. Their team went the extra mile to troubleshoot all issues quickly and complete tasks as scheduled. Moreover, they communicated well via email, messaging apps, and in-person meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Manager of Payment Systems.

Describe what your company does in a single sentence.

Credit card processing for businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kortex Solutions to accomplish?

Fix/replace computer

SOLUTION

How did you find Kortex Solutions?

Referral

Why did you select Kortex Solutions over others?

Close to my geographic location
How many teammates from Kortex Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I had an older computer and was having some issues with it crashing, and I initially just thought I could get it fixed as I didn't want the headaches of changing everything over to a new computer. Lyle came out and did a quick assessment and immediately gave me the unfortunate news that it was time and my old computer should be in a museum.

He was extremely professional and patient. He worked with me to keep everything looking the same, and now that the dust has settled, I couldn't be happier. If you're looking for an honest person who's extremely professional, Lyle at Kortek is your guy. Thanks, Lyle, for everything.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Excellent hardware/equipment and service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they went over and above to get the project done in a timely fashion.
What was your primary form of communication with Kortex Solutions?

In-Person Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with how much time they put into this project and how they immediately troubleshot issues.

Are there any areas for improvement or something Kortex Solutions could have done differently?

RATINGS

5.0

Kortex Solutions

INTELLIGENT TECHNOLOGY FOR SMARTER BUSINESSES.

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