Knoativ: Best AI Customer Experience Platform for Retail
Knoativ is a top retail technology company. Our AI Customer Experience Platform for Retail enables brands to create meaningful customer experiences, so every customer feels known on every channel.
The more places a retail brand sells, the harder it gets to recognize a customer. Service feels slow, and growth costs more every year. Knoativ closes that gap with loyalty, commerce, and AI voice on one shared view of the customer, so a brand knows every shopper, sells to them as one brand, and serves them in seconds.
Results retail brands achieve with Knoativ
92% CSAT
20% higher customer retention
25% more repeat orders
30% higher customer lifetime value
25% more year-on-year revenue growth
60% lower cost to serve
10M+ loyalty members
78% buyer registration
$41M in loyalty-attributed sales
What Knoativ built for retail brands
Valus Loyalty: It identifies, engages, and retains, turning anonymous buyers into known customers and growing their value through AI-driven lifecycle engagement.
LyraCX Commerce: It sells and fulfils, one inventory pool, one customer profile, and one set of promotions across web, app, and store, with an AI checkout that recovers abandoned carts.
WiseRep AI: It serves and converts; an AI voice and website chat agent that answers in under a second, resolves the repetitive majority of inbound conversations in 40+ languages, and runs outbound win-back and reorder calls, so service lowers costs and earns revenue.
Built for retail, proven at scale
Knoativ deploys in the cloud, on-premises, or in a hybrid environment, with 200+ pre-built integrations with existing ERP, CRM, POS, and e-commerce systems, and meets enterprise security and residency requirements with SOC 2 Type II and GDPR compliance. Retailers on the platform include a Fortune 10 engagement and grocery groups such as Bin Dawood and Danube, running at national scale.
Knoativ offers competitive pricing, fitting various budgets. Clients appreciated the good value for cost, timely delivery, and effective project management, contributing to successful outcomes. Specific costs were not disclosed, but clients noted significant improvements in performance and engagement.
Knoativ provided a complete digital solution, achieving 50,000 app downloads and increasing website traffic tenfold. Their smooth communication and on-time delivery impressed the client.
Room for Improvement in Post-Project Training
Some clients noted that Knoativ could enhance their services by providing more in-depth training resources or documentation after project delivery.
Effective E-commerce Development
Knoativ developed a responsive e-commerce website for a security company, increasing sales by 25%. Their technical expertise and clear communication were key to the project's success.
Advanced Analytics Improve Marketing Performance
Knoativ's use of behavioral analytics improved influencer marketing for a cosmetics retailer, leading to better audience alignment and ROI. Their understanding of customer behavior was praised.
Loyalty Program Enhances Customer Engagement
A custom loyalty program designed by Knoativ boosted repeat purchases and customer referrals for a cosmetics company. Their gamification features and responsive support were highly valued.
Successful Brand Identity Development
Knoativ excelled in creating a strong brand identity for a locksmith company, leading to improved brand recognition and customer engagement. Their blend of creativity and understanding of brand vision was impressive.
Website Development & Design for E-Commerce Retailer
E-Commerce DevelopmentWeb DesignWeb Development
Less than $10,000
Jan. - July 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They provided us with on-time deliveries for our work and came up with ingenious solutions to complex problems."
Jun 8, 2022
Marketing Manager, Muning Cart
Marguerita T McBride
Other industries
Washington Heights, New York
51-200 Employees
Online Review
Knoativ helped an e-commerce retailer revamp their existing website, which was very disorganized. They enhanced the site's UX, implementing a responsive web design.
After launching their new website, the client noticed a reduction in their bounce rate along with an increase in user inquiries. Knoativ handled the entire project efficiently and impressed the internal team with their knowledge and technical expertise in the industry. They were also very punctual.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a senior marketing manager of Leading ecommerce brand in usa. We are from an eCommerce industry that sells its products to hundreds of people per month.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Knoativ, and what were your goals?
For what projects/services did your company hire Knoativ, and what were your goals? We were looking for web development services from Knoativ because our site was all over the place. We want to make it right to enhance our user experience and overall responsiveness of the site.
SOLUTION
How did you select this vendor and what were the deciding factors?
We came across Knoativ from our personal contact, who is very active in the community. As we reviewed their past work before choosing them, we realized this was exactly what we wanted for our web design.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
As we had asked from Knoativ about responsive website design, clean hover effect on some buttons, four-column footer, and a clean development code, they implemented HTML 5 along with bootstrap 4, CSS 3, and Javascript frameworks.
How many people from the vendor's team worked with you, and what were their positions?
Knoativ assigned three people to work with us on our project. One of them was a website developer, the second person was a website designer, and the third person was there for quality assurance and testing. All three of them worked very, very hard to complete our project within the given timeframe.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The team they sent was phenomenal with their expertise. We informed them very basics about what we need on the website. After project completion, we found quite an increment in our bounce rate, and we were getting more messages than in our user's previous sessions.
Describe their project management style, including communication tools and timeliness.
The project management was very fluent, and the objectives were turnaround earlier than the described time limit. One of the things they were performing while working was coordination. And that coordination upscales the team's productivity a lot.
What did you find most impressive or unique about this company?
Hands down, their technical team; is one of the best I have experienced in my online expedition. The second praiseworthy thing was the team Knoativ's dedication to work. They provided us with on-time deliveries for our work and came up with ingenious solutions to complex problems.
Are there any areas for improvement or something they could have done differently?
Having checked their work with our development team and they are pretty satisfied with the deliverables. They haven't made any suggestions about the things that could have been done differently.
RATINGS
5.0
"Knaotiv is overall a great firm to work with. Everything they do, they do that with professionalism."
Quality
5.0
Service & Deliverables
"The quality of their work is excellent. Everything was well-managed and articulated"
Schedule
5.0
On time / deadlines
"Their customer service is very responsive; therefore, scheduling was easy."
Cost
5.0
Value / within estimates
"Their work isn't much costly and sets the market's parameters."
Willing to Refer
5.0
NPS
"I will tell them to go ahead with Knoativ about whatever services you're looking for for your website.
Web Dev & Digital Marketing for Real Estate Company
Other Digital MarketingPay Per ClickSearch Engine OptimizationWeb Development
Less than $10,000
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everyone acted like a true professional and we would definitely refer them to others."
Feb 7, 2022
General Manager, Raas Marketing
Ali Abdullah
Advertising & marketing
Karachi, Pakistan
11-50 Employees
Online Review
Knoativ developed a website for a real estate marketing company. They were also tasked with handling the company's PPC, SEO, and social media advertising.
With the development of the website, the company saw a massive increase in sales. Their social media presence also improved. Knoativ succeeded in landing the website in Google's first page rankings. Overall, the partnership with Knoativ was smooth and transparent.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
RAAS is a real estate marketing company aiming to promote property projects in Pakistan. Ali Bin Abdullah - General Manager
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Knoativ, and what were your goals?
Due to high demand of real state property investment in Pakistan, RAAS hired Knoativ to develop the website. A clean, user-friendly, and responsive website was the finished product. The successful development of the website Knoativ digital marketing service too. PPC ads, social media ads, and search engine optimization gave RAAS edge over competitors in the market.
SOLUTION
How did you select this vendor and what were the deciding factors?
We heard about Knoativ via word of mouth. The first project was website development which was completed smoothly. Due to which RAAS planned to hire Knoativ for digital marketing too. The deciding factors were transparent communication. The developers and social media marketers provided weekly reports regarding the progress of the work.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
The scope of the project was complete development of the website within two weeks. The delivery was done successfully on-time. Next came marketing of our brand. The marketers at Knoativ used tools like Ahrefs, SEMRush, SpyFu to know more about the current trends in the market.
How many people from the vendor's team worked with you, and what were their positions?
There four people. Two developers and two social media persons were connected with us. Both the developers were senior level developers while the social media people were juniors but quite professional.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Since the website was developed, our sales went up the roof. Plus, our rank on social media improved immensely. From no where to first page on Google, Knoativ did an excellent job in raking our website.
Describe their project management style, including communication tools and timeliness.
The project management style was coaching. The whole team worked with us on every step of the way. From start till end, we were updated on every step.
What did you find most impressive or unique about this company?
The whole team was cooperative. The process was transparent and the developers knew what they were doing. We didn't face any problem during the project. Everyone acted like a true professional and we would definitely refer them to others.
Are there any areas for improvement or something they could have done differently?
Not that we can think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 21-22 of
22 Reviews
Our Story
Knoativ is an AI-first retail technology company. We were built around one problem: the more places a brand sells, the harder it gets to recognize a customer, so service slows and growth costs more. Our AI Customer Experience Platform for Retail unites loyalty, commerce, and AI voice agents on one shared view of the customer, turning anonymous buyers into known, loyal customers. We enable retail brands to create meaningful customer experiences.
Meet the Team
Shaikh Ayaz AliChief Executive Officer
Leads Knoativ’s vision and client outcomes. Focused on digital optimization that delivers measurable impact, guiding brands toward scalable growth and stronger customer experiences.
Wahab NaeemBrand Experience Leader
Drives Knoativ’s brand direction and customer meaning. Ensures every product, message, and experience feels clear, connected, and built to strengthen how clients show up in the market.
Ali AbdullahGlobal Partnership Leader
Expands strategic partnerships that enhance client capability. Strengthens the ecosystem so brands gain better tools, reach, and customer-facing value.
Madiha ZaibClient Experience Leader
Owns end-to-end client satisfaction. Ensures smooth delivery, clear communication, and strong execution so brands can elevate their customer experience with confidence.
What Sets Us Apart
Built for Modern Retail Complexity
We understand the pressure retail brands face across loyalty, commerce, data, and operations. Our products and expertise remove friction, unify systems, and help brands deliver customer experiences that are fast, personal, and reliable.
Real Impact, Not Presentations
We focus on outcomes clients can measure. Higher customer value, cleaner data, faster journeys, and systems that work together. We solve the root problems that slow brands down and deliver improvements backed by proof, not claims.
Integrated Strategy and Delivery
We bring strategy, technology, and execution together so clients do not deal with fragmented vendors. Our work is built to deliver measurable improvements in retention, fulfillment speed, customer experience, and operational clarity.
Locations (1)
1401, ETA star's Al Manara TowerDubai, United Arab Emirates111111
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Sign in to see which brands trust Knoativ.
Get connected to see updates from Knoativ like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
