Knoativ

BACKGROUND

Please describe your company and position.

I am the CEO of REEJIG

Describe what your company does in a single sentence.

Reejig empowers organizations to boldly and responsibly reinvent work for the AI era.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Knoativ to accomplish?

• Improve customer retention through a personalized loyalty program.
• Increase online sales by optimizing our digital commerce experience.

SOLUTION

How did you find Knoativ?

Clutch Site

Why did you select Knoativ over others?

High ratings

How many teammates from Knoativ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Knoativ to design and implement a complete customer engagement and growth strategy. Their team set up a customized loyalty program through Valus Loyalty, optimized our digital commerce experience to reduce cart abandonment and boost conversions, and delivered real-time analytics dashboards with InsightsRep for better decision-making. 
They also ensured smooth integration with our existing systems and provided training and ongoing support, making the entire process seamless and results-driven.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We achieved stronger customer engagement and growth after partnering with Knoativ. 
The loyalty program helped us build a large and active member base, while the optimized commerce experience led to higher conversions and improved sales. In addition, the analytics dashboards gave us clear visibility into customer behavior, enabling smarter and faster decision-making across our team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Knoativ’s project management was very smooth and professional. 
They consistently delivered milestones on time and kept us updated throughout the process. 
The team was responsive to our needs, quick to address feedback, and flexible whenever adjustments were required, which made the collaboration hassle-free and efficient.

What was your primary form of communication with Knoativ?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most impressive about Knoativ was their ability to combine advanced technology with a deep understanding of customer engagement. Unlike many firms that focus only on tools, they brought a strategic perspective, tailoring solutions to our specific business needs. 
Their mix of innovation, flexibility, and measurable impact made them stand out as a truly unique partner.

Are there any areas for improvement or something Knoativ could have done differently?

While our overall experience was excellent, one area for improvement could be providing more detailed documentation during the handover phase. 

BACKGROUND

Please describe your company and position.

I am the Manager of A-1 Locksmith

Describe what your company does in a single sentence.

We’ve grown to be one of the nation’s leading family-owned, and operated locksmith companies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Knoativ to accomplish?

• We hired Knoativ to create a strong and memorable brand identity that would clearly communicate our company’s values and stand out in our industry.

SOLUTION

How did you find Knoativ?

Online Search

Why did you select Knoativ over others?

High ratings

How many teammates from Knoativ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Knoativ developed our complete brand identity, including logo design, color palette, typography, and brand guidelines, ensuring a consistent and professional look across all platforms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our brand recognition improved significantly, with increased customer engagement and a noticeable boost in inquiries within the first three months after launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Knoativ's Team managed the project efficiently, delivered all items on time, and responded promptly to our feedback, making adjustments quickly to meet our needs.

What was your primary form of communication with Knoativ?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to blend creativity with a deep understanding of our brand vision was most impressive, resulting in designs that felt both original and perfectly aligned with our identity.

Are there any areas for improvement or something Knoativ could have done differently?

They could enhance their own marketing efforts to showcase their work more widely, as their talent and results deserve greater recognition.

BACKGROUND

Please describe your company and position.

I am the E-Commerce Manager of New York Cosmetics

Describe what your company does in a single sentence.

We offer high-quality skincare products directly to consumers through our eCommerce platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Knoativ to accomplish?

• Increase repeat purchases and customer referrals.
• Boost engagement through a loyalty program.

SOLUTION

How did you find Knoativ?

Online Search

Why did you select Knoativ over others?

• High ratings
• Good value for cost

How many teammates from Knoativ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Knoativ designed and launched a custom loyalty program for our brand, integrating referral tracking and gamification features. They provided team training, handled all technical setup, and offered ongoing support for six months to ensure smooth execution and engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a significant increase in repeat purchases and customer referrals, along with higher overall engagement in our loyalty program..

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent—they delivered everything on time and were highly responsive, quickly addressing any feedback or requests we had.

What was your primary form of communication with Knoativ?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their referral and gamification features were standout, and their team’s guidance made the entire process smooth and effective.

Are there any areas for improvement or something Knoativ could have done differently?

No major areas for improvement, any feedback we shared was implemented quickly and effectively.

BACKGROUND

Please describe your company and position.

I am the Customer Data Lead of Namshi

Describe what your company does in a single sentence.

We operate a high-end fashion retail chain across the GCC, offering exclusive designer collections to our customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Knoativ to accomplish?

• Boost upsell opportunities.
• Full customer journey across all touchpoints.

SOLUTION

How did you find Knoativ?

Online Search

Why did you select Knoativ over others?

• High ratings
• Great culture fit

How many teammates from Knoativ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Knoativ integrated our customer data sources, built detailed journey maps, and implemented predictive models for upselling. They also provided training and ongoing support for our team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a significant increase in upsell conversions and improved customer targeting through journey insights. Key touchpoints were identified and leveraged effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered everything on time and kept us updated throughout. 
They were highly responsive and quick to address our needs. 

What was your primary form of communication with Knoativ?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of fashion retail and ability to map complex customer journeys with predictive analytics was truly impressive. 

Are there any areas for improvement or something Knoativ could have done differently?

Nothing major, any minor suggestions we had were quickly addressed by the team.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Apparel Group

Describe what your company does in a single sentence.

We are a leading retail brand in the UAE, offering a wide range of apparel and lifestyle products through both physical stores and online platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Knoativ to accomplish?

• Improve customer segmentation and targeting for more relevant campaigns.
• Reduce custome
• Enhance overall marketing strategy

SOLUTION

How did you find Knoativ?

Clutch Site

Why did you select Knoativ over others?

• High ratings
• Good value for cost

How many teammates from Knoativ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Knoativ integrated our key data sources and implemented the Valus analytics platform. They built detailed customer segments and provided end-to-end onboarding and training. Their team also guided us on campaign strategies based on the new insights.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first few weeks, we saw a 22% reduction in customer churn, which was a major win for us. The new segmentation also led to higher engagement rates on our targeted campaigns. Overall, the data-driven approach significantly improved our marketing performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was smooth and efficient. They delivered everything on time, kept us updated regularly, and were quick to respond to any questions or feedback. The team was highly organized and easy to work with..

What was your primary form of communication with Knoativ?

Email or Messaging App

What did you find most impressive or unique about this company?

Most Good was their deep understanding of retail customer behavior and their ability to turn complex data into clear, actionable strategies. 

Are there any areas for improvement or something Knoativ could have done differently?

Honestly, the experience was very smooth. 
There were no major issues, and any minor suggestions we had were quickly addressed by the team.

BACKGROUND

Please describe your company and position.

I am the Chief Marketing Officer of Post Consumer Brands

Describe what your company does in a single sentence.

I’m the Co-Founder of a pet supply eCommerce business based in California.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Knoativ to accomplish?

• Analyze user behavior on landing pages to identify friction points and areas for improvement.
• Improve conversion rates by optimizing key landing pages
• Track key metrics

SOLUTION

How did you find Knoativ?

Online Search

Why did you select Knoativ over others?

• High ratings
• Pricing fit our budget

How many teammates from Knoativ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Knoativ set up their Valus platform to track key user behaviors on the client’s website, including heatmaps, scroll patterns, and bounce rates across landing pages. They provided actionable insights based on the collected data, along with optimization recommendations for improving user experience and boosting conversion rates. Key deliverables included a detailed analysis report and a clear roadmap for page improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcome from the project was a 31% increase in conversion rates. This was achieved by implementing the insights and optimizations based on the behavioral analytics (heatmaps, scroll patterns, and bounce rates) tracked across key landing pages.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Knoativ’s project management was excellent. They delivered all items on time and as agreed, with clear communication throughout the process. They were proactive in addressing any needs or questions we had, ensuring smooth collaboration and timely execution. Their team responded quickly and effectively to our feedback, making adjustments as needed...

What was your primary form of communication with Knoativ?

Email or Messaging App

What did you find most impressive or unique about this company?

Most about Knoativ was their deep understanding of customer behavior and how they turned complex data into actionable, high-impact recommendations. Their ability to provide clear insights from analytics and translate those into real, tangible improvements for our landing pages was incredibly impressive. They didn’t just give us data; they gave us a roadmap for growth.

Are there any areas for improvement or something Knoativ could have done differently?

Overall, Knoativ’s service was top-notch, and they met all of our expectations.

BACKGROUND

Please describe your company and position.

I am the Account Manager of Redstone Foods Inc

Describe what your company does in a single sentence.

We’re a Texas-based FMCG company focused on delivering high-quality consumer products through both retail and e-commerce channels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Knoativ to accomplish?

• Unify data from POS, e-commerce, and social media platforms into a centralized system.
• Gain AI-driven insights to support faster and more informed decision-making.
• Improve cross-channel visibility

SOLUTION

How did you find Knoativ?

Online Search

Why did you select Knoativ over others?

• High ratings
• Pricing fit our budget

How many teammates from Knoativ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Knoativ integrated our POS, e-commerce, and social media data into one unified system.
They built an AI engine to deliver actionable insights and trend analysis. A real-time dashboard was developed for better decision-making. They also crafted a complete brand identity package for consistent market presence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The unified dashboard made reporting faster and more streamlined. Customer engagement improved across social and e-commerce platforms. Our brand presence became more consistent and recognizable. AI insights enabled quicker, more confident decision-making across teams.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Knoativ managed the project with professionalism and clear communication. They delivered all milestones on time and kept us updated throughout the process. Their team was highly responsive and quick to adapt to our evolving needs. Overall, the collaboration felt smooth, well-structured, and efficient.

What was your primary form of communication with Knoativ?

Email or Messaging App

What did you find most impressive or unique about this company?

Most was their ability to turn complex, scattered data into clear, actionable insights using AI.
They combine technical expertise with a deep understanding of our business needs.
Their responsiveness and commitment to delivering exactly what we required were exceptional.
This blend of innovation and client focus truly set them apart.

Are there any areas for improvement or something Knoativ could have done differently?

Some more clarity on pricing and process upfront would make the experience even smoother.

BACKGROUND

Please describe your company and position.

I am the Former Chief Product Officer of an education company 

Describe what your company does in a single sentence.

Edtech App and Platform for Soft Skills Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Knoativ to accomplish?

• Build an MVP
• Deliver the product roadmap

SOLUTION

How did you find Knoativ?

Referral

Why did you select Knoativ over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Knoativ were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The company designed and delivered a micro-service architecture platform consisting of native iOS and Android apps and web portals. They built an MVP in record time and for a reasonable cost, and then continued growing it via monthly sprints. Despite many technical and other roadblocks that this digital product faced, they showed true partnership, agility, and problem-solving skills to always achieve the necessary outcomes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Aligned deliverables on time and of the right quality

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have great project management expertise that can complement the in-house product teams effectively, despite the location difference. 

What was your primary form of communication with Knoativ?

Email or Messaging App

What did you find most impressive or unique about this company?

Agility and flexibility

Are there any areas for improvement or something Knoativ could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am from Fashionova.com, and I act as a senior general manager within the company. We have an eCommerce platform that hosts thousands of products on our website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Knoativ, and what were your goals?

Our online platform needed drastic improvements that involved inventory management, payment gateway optimization, and a better search bar. We wanted to improve our site's backend so we could efficiently serve our customers and make the purchasing process smooth.

SOLUTION

How did you select this vendor and what were the deciding factors?

We approached them through a Google search. We're looking for a company that can solve our problem and has better customer service, so we don't have to wait for everything for 2-3 days.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were quite satisfied with the final deliverables. As a senior manager, I am well-versed with the technologies Knoativ's team had used in our product. From payment gateway integration to making our search bar more competent, they corrected everything through their sheered competency.

How many people from the vendor's team worked with you, and what were their positions?

Knoativ sent a team of 3 people, one of whom was their development manager. One of them worked on our search bar, and the other person solely operated our inventory management functionality. Meanwhile, the team was receiving directions from the development manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

When the team had completed their work, we did a little work by ourselves in marketing, and after that, we ranked among the top results on Google. And it turned out that our customers were happy about the recent modifications on our site.

Describe their project management style, including communication tools and timeliness.

Their project management style was enthusiastic and smooth. Everyone was doing their work with a bit of communication; it seemed they were experts in what they had to do. That did affect their turnaround time, which was great.

What did you find most impressive or unique about this company?

I can only talk about their eCommerce development part, which was absolutely fantastic. They made changes with such efficiency that we don't think we will have to disturb those changes for more than 2-3 years.

Are there any areas for improvement or something they could have done differently?

As a product development manager, I was on board with all the changes the Knoativ team made. Hence, I don't have any doubt left about any changes or anything that could have been done differently or executed otherwise.

BACKGROUND

Please describe your company and your position there.

I am a senior digital marketing manager at Distribution Trading Co . At Distribution Trading Co , we solve our customers' problems with their technical appliances, such as TVs, PCs, etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Knoativ, and what were your goals?

Our website had poor visibility on search engines. We need to make it right to reach more potential customers. Therefore, we asked Knoativ to us in SEO - search engine optimization.

SOLUTION

How did you select this vendor and what were the deciding factors?

Knoativ is popular when searched on Google for the solution to our issue. After analyzing Knoativ's solution page, we decided to go with them.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

After an in-depth analysis, Knoativ presented us with the methods they used on our platform. Keyword research, content creation, content optimization, and user engagement were some particulars on which they worked immensely.

How many people from the vendor's team worked with you, and what were their positions?

They entrusted four of their team members to assist us in solving our problem. A digital marketer, content producer, UI designer, and SEO expert were among them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As soon as the Knoativ team arrived, we were beginning to see a little by little improvement in our platform's visibility. By the time the team finished their work, we had three clients who reached us through organic SEO.

Describe their project management style, including communication tools and timeliness.

Aside from the team's technical skills, their project management style is what inspired me most. All team members worked in groups that allowed them to solve complex problems within minutes. As a result, their turnaround time is quick.

What did you find most impressive or unique about this company?

They always came up with technical solutions that worked. They come up with the technical solution that always worked. It was more about experimenting than coming up with solutions.

Are there any areas for improvement or something they could have done differently?

All SEO strategies aren't meant for every business. One has to come up with a specific solution that will work in the required case. And Knoativ did precisely that. Most of their solutions are modified to cater to our business's needs. Therefore, not much can be changed for improvement in such cases.