Kambrica

BACKGROUND

Please describe your company and your position there.

I was the President of OSPIC a Health Insurance organization for the Movie Industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kambrica?

For redesigning our brand image and our customers user experience.

SOLUTION

How did you select this vendor and what were the deciding factors?

Professionalism, track record and on point analysis and suggestions on our first meetings.

Describe the project in detail and walk through the stages of the project.

First, business objectives and needs were discovered with key stakeholders. The consultancy followed a user-centric process providing not only alternatives, but also rationales and decision making processes. Our brand image and new website were tested and validated before their launch, and business objectives were clearly met afterwards.

How many resources from the vendor's team worked with you, and what were their positions?

I interacted with the consultancy's Director, who oversaw the full process, and a Lead Designer overseeing design decisions

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We received overwhelming positive reactions from our customers, reduced the need for customer support and associated operational costs, improved customer satisfaction and brand recognition.

How effective was the workflow between your team and theirs?

Was very fluid and effective. They always delivered on time and honored they commitements.

What did you find most impressive or unique about this company?

Professionalism, track record and on point analysis and suggestions from our first meetings. They have shown a unique ability to listen and understand to our needs, and deliver solutions and results.

Are there any areas for improvement or something they could have done differently?

They exceeded our expectations.