For 25 years, JENLOR Integrations has been the trusted IT partner for businesses across western Pennsylvania. From our start in 2001 to today, we've grown alongside our clients, from full-service managed IT, to cybersecurity, and secure AI enablement.
Managed IT services are the core of what we do. Whether you want a fully-managed partner that owns your IT operations end-to-end — monitoring, security, patching, backup and disaster recovery, hardware lifecycle, vendor management — or responsive support around your internal team, we build the model around how your organization actually operates. From our 24/7 Pittsburgh-based help desk to proactive system monitoring and patch management, we keep your team productive and your network online. Our approach is simple: when technology works beautifully, you never have to think about it. That partnership is where everything else grows from.
AI adoption has become a business imperative, but most organizations don't know where the value is until they can experiment safely. That's why we give our clients access to a secure, compliant AI platform where their teams can explore models, build workflows, and quantify the time automation actually saves, all before investing in development.Then we help them build the internal AI task forces to own it.
Layered on that foundation: proactive cybersecurity built for today's threat landscape — a landscape that AI itself has reshaped, and that yesterday's controls weren't designed for. We help you stay ahead of attackers who now have access to the same tools your defenders do.
WHY PITTSBURGH TRUSTS JENLOR • 25+ Years of Local Service (Since 2001) • 100% North American Team • 9+ Years Average Customer Tenure • ★★★★★ Google Rated • In-house CISSP Security Expertise
The future of your business runs on better technology. Let’s build that future together.
IT Managed Services for Municipal Government Agency
IT Managed Services
Confidential
May 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They provide timely and reliable support services, and they have never disappointed us!"
Nov 6, 2026
IT Director, Municipality of Bethel Park
Karen Colussi
Verified
Government
Bethel Park, Pennsylvania
51-200 Employees
Online Review
Verified
JENLOR Integrations provides managed IT services for a municipal government agency. Their work includes cybersecurity support, network engineering, and firewall configuration.
JENLOR Integrations has provided the client with timely and reliable support. Their project management team is skilled and delivers on time. The client also praises the vendor's well-trained team and good work environment.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the IT Director of Municipality of Bethel Park
Describe what your company does in a single sentence.
Provide municipal government services to the residents of Bethel Park, PA
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire JENLOR Integrations to accomplish?
supplemental helpdesk and support services
SOLUTION
How did you find JENLOR Integrations?
previous history
Why did you select JENLOR Integrations over others?
Close to my geographic location
Great culture fit
Good value for cost
How many teammates from JENLOR Integrations were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Jenlor provides additional cybersecurity support on our assets with Huntress. They also provide off-hours support for our police department, as well network engineering services and firewall configuration support.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
When we open a ticket with Jenlor, it's because our IT has had difficulty solving an issue, or, we do not have time to solve a particular problem. Jenlor has provided our organization with managed IT services in the past; in many cases with the same friendly personnel that has worked with us in previous years. They provide timely and reliable support services, and they have never disappointed us!
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Over the years, I have worked with Jenlor on some small and larger IT projects. They have skilled project management staff that delivers on time.
What was your primary form of communication with JENLOR Integrations?
Email or Messaging App
What did you find most impressive or unique about this company?
Many of the same staff that worked for Jenlor back in 2020 are still working there today. That tells me that Jenlor's people are well-trained and it's a good work environment.
Are there any areas for improvement or something JENLOR Integrations could have done differently?
Not really the fault of Jenlor, but when we were doing an RFP for managed services back in 2025, I should have been more specific about what kind of support services I needed for data backups. Although our organization takes care of our own backups, from time-to-time I run into issues with that I need help with. As a result, managed backup support was not included in our managed services contract.
RATINGS
5.0
"Jenlor is really reliable and provides great support for everything I've needed."
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-1 of
1 Reviews
Our Story
IT.Evolved.
You focus on your business.We'll keep the technology running. Celebrating 25 years of delivering the technology operations, cybersecurity, and AI solutions that keep Pittsburgh moving forward.
Meet the Team
Frank SchlattererCEO
As JENLOR's Chief Executive Officer, I work hand-in-hand with our executive leadership team to guide our teams towards delivering the best IT services, AI solutions, and cybersecurity offerings to our clients every day.
Verified means Clutch independently confirmed JENLOR Integrations is a legally registered business, financially sound (Creditsafe: Very Low Risk), and backed by 1 verified client review averaging 5.0 stars.
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