iZi Media Group

BACKGROUND

Please describe your company and position.

I am the Owner of SeAgapo Shop

Describe what your company does in a single sentence.

Seagapo.shop is an emotional e-commerce brand specializing in high-quality, personalized gift books that help people express their love and create lasting memories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iZi Media - iZi Media Group to accomplish?

Facilitate a successful market entry for Seagapo.Shop into the Greek e-commerce landscape. Objectives included full site and social media localization, establishing a localized customer support system, and executing a targeted influencer and UGC marketing strategy.

SOLUTION

How did you find iZi Media - iZi Media Group?

• Online Search
• Referral

Why did you select iZi Media - iZi Media Group over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from iZi Media - iZi Media Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

iZi Media Group acted as our full-service expansion partner to bring our brand to the Greek market. They managed every touchpoint of the customer journey, from the first time a user saw an ad to the moment they called for support.

Key Deliverables Included:

• Complete Platform Localization: A total linguistic and cultural overhaul of our e-shop and social media content to ensure it felt like a native Greek brand.
• BPO & Customer Support: The setup and management of a dedicated Greek-speaking call center to handle phone inquiries, order assistance, and post-purchase support.
• Influencer & UGC Campaign: Identification and management of a network of Greek creators who produced high-converting video content and social proof.
• Market Intelligence: A deep-dive penetration analysis that provided us with pricing strategies and demographic targeting specific to Greece.
• Direct Marketing: Implementation of localized email marketing flows and social media management to maintain consistent engagement with our new Greek customer base.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Achieved high market penetration in Greece through localized content and influencer partnerships. Success was measured by increased brand trust via native-language support, a surge in Greek traffic through UGC campaigns, and high conversion rates from targeted social media outreach.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

iZi Media Group’s project management was highly efficient and professional. Despite the complexity of coordinating a call center, influencers, and technical localization simultaneously, they kept the project on a strict timeline.

• Timeliness: All key deliverables—including the localized site launch and the activation of the Greek support line—were completed exactly as scheduled. They hit every milestone for our market entry.
• Communication: They were extremely responsive. We used a mix of email and instant messaging for daily updates. Because they understand the Greek market so well, they often anticipated our needs before we even raised them, suggesting local marketing tweaks that improved our performance.
• Adaptability: Whenever we needed to adjust our strategy based on initial customer feedback from the call center, their team pivoted instantly. It felt like they were a part of our own internal team rather than an outside agency.

What was your primary form of communication with iZi Media - iZi Media Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about iZi Media Group is their incredible responsiveness and their integrity. In the fast-paced world of e-commerce expansion, things don't always go perfectly, but iZi Media takes full responsibility for every step of the process.

If an issue arises, they don’t make excuses—they tell us the truth immediately and fix it faster than any other agency we’ve worked with. Their speed of execution and their 'no-nonsense' approach to taking responsibility make them a rare and highly reliable partner.

Are there any areas for improvement or something iZi Media - iZi Media Group could have done differently?

From our current perspective, we don't see any significant flaws in the partnership. The communication is clear, and the results speak for themselves. While every agency can strive to become better as they scale, iZi Media is currently meeting all of our expectations. We don't have any specific changes to suggest at this time, as they have been highly proactive in optimizing our Greek market operations.

BACKGROUND

Please describe your company and position.

I am the CEO of Assistant BG

Describe what your company does in a single sentence.

The idea behind the creation of Asistant BG is based on the belief that solving clients’ problems is both an opportunity for them and a business opportunity for us. For this reason, the competencies, skills, and creativity of each member of our team are the driving forces behind the success of both sides in the partnership we build with our clients.

One of the main goals of our team is to apply the experience we have accumulated and to make bank financing a simpler and more accessible option for supporting the liquidity needs of our clients—both businesses and private individuals.

Recognizing the responsibility that accompanies every business venture or personal financial challenge, we have built a dedicated team with experience in resolving complex cases and implementing flexible solutions. The needs of our clients have led us to expand the range of services we offer.

We strive to be the best and spare no effort or resources to achieve this. We set new directions in business and support continuous professional growth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iZi Media - iZi Media Group to accomplish?

• Modernize Assistant BG's outdated legacy site to a high-performance WordPress/Divi environment. Goals included migrating to secure hosting (izihost.io), improving UI/UX for a premium brand image, and establishing a multi-platform social media presence to drive organic growth.
• They did SEO for our site
• They did brand awareness with social media
• They did hosting services

SOLUTION

How did you find iZi Media - iZi Media Group?

• Online Search
• Referral

Why did you select iZi Media - iZi Media Group over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from iZi Media - iZi Media Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

iZi Media Group completely overhauled our digital presence. They migrated our outdated website to a modern WordPress platform using the Divi Builder, which significantly improved our professional image.

They handled the entire migration to their high-speed hosting (izihost.io), ensuring our site is now secure and fast. Beyond development, they implemented a full SEO strategy with Rank Math and set up our professional company profiles on LinkedIn, Reddit, Facebook, and Instagram, along with an optimized Google My Business profile.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved lead quality by filtering out irrelevant inquiries through transparent service design. Success was measured by 100% site stability via izihost.io migration, high Rank Math SEO scores, and successful brand launches on LinkedIn, Reddit, and Google My Business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was excellent. iZi Media Group was incredibly responsive and proactive throughout the entire process. They hit every deadline we set and kept us updated on the technical migration to izihost.io and the website build.

Communication was seamless—whenever we had a question or a specific need for our SEO or social media profiles, they addressed it immediately with professional advice. They didn't just deliver a service; they acted as a true partner for our growth.

What was your primary form of communication with iZi Media - iZi Media Group?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about iZi Media - iZi Media Group is their all-in-one approach. Many agencies just design a site and leave you to figure out the rest, but Manolis and his team handled everything: from the high-performance migration to their own hosting platform (izihost.io) to the deep technical SEO and social media branding.

They transformed our digital presence from an outdated, slow site into a modern, professional business tool. Their ability to bridge the gap between complex technical infrastructure and clean, effective marketing is truly unique.

Are there any areas for improvement or something iZi Media - iZi Media Group could have done differently?

The project took about two weeks longer than the original two-month estimate. This was mainly because our old system was quite outdated, and moving everything over safely required more care than expected to ensure the new site was 100% stable.

Although the timeline shifted slightly, I actually appreciated that iZi Media Group didn't rush just to meet a deadline. They prioritized getting the quality and security right over doing it fast, which was the right decision for our business. My only advice for the future would be to plan for a little more 'buffer time' when dealing with moving data from older systems

BACKGROUND

Introduce your business and what you do there.

I'm the general director and official representative for international students of Varna Naval Academy. We provide end-to-end support for international students, from certified admissions and 24/7 on-site medical and legal care to housing and job placement, ensuring a seamless journey from enrollment to a global maritime career.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iZi Media - iZi Media Group?

We wanted to build a bridge between Greece and our naval academy. Our main mission was to create a fresh, modern digital home for the academy that actually speaks to students and shows them what their future as a captain or engineer could look like.

SOLUTION

What was the scope of their involvement?

iZi Media - iZi Media Group has taken on a massive role for our academy, turning our vision for international growth into a reality. Their biggest win has been completely transforming our recruitment numbers in Greece; before they started, we were seeing about 20 students a year, and now we consistently bring in over 100 students annually from that region.iZi Media - iZi Media Group has built the entire infrastructure to make that growth possible. They have designed and launched our new website and mapped out the best digital channels to reach and connect with Greek students. They also act as a bridge to the professional world, building a network with Greek maritime agencies so our cadets have a direct path to jobs as captains or engineers after they graduate.Moreover, the scope has expanded far beyond our original borders. iZi Media - iZi Media Group is currently helping us break into entirely new markets, and thanks to their strategy, we are now in active talks with candidates and partners in Ukraine, Egypt, and several other countries. They’ve even handled the "boots on the ground" work, like organizing discovery trips where potential students and their families can travel from Greece to our campus to see the facilities firsthand.Essentially, they handle the full student lifecycle, from the first time a student sees an ad online to the moment they finish their docents, find a home in Varna, and eventually land their first job at sea.

What is the team composition?

We’ve worked with more than 20 teammates from iZi Media - iZi Media Group.

How did you come to work with iZi Media - iZi Media Group?

We found them through another source. We chose them over other options because they had high ratings, were close to my geographic location, and had company values that aligned with ours.

How much have you invested with them?

We’ve spent around $1 million.

What is the status of this engagement?

We started working together in February 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our partnership with iZi Media - iZi Media Group has delivered significant, record-breaking results for our academy’s international student services. The most measurable success has been the dramatic increase in our Greek student body, which has skyrocketed from an average of 20 students per year to over 100 per year. This growth has been fueled by their direct management of our new digital home, where they personally handle the on-site SEO and strategic marketing to ensure we reach the right candidates.Beyond the numbers in Greece, the project has successfully opened doors to entirely new international markets. Through their personal consulting and high-level strategy, we are now in active talks to expand our reach into Ukraine, Egypt, and several other countries. Additionally, the discovery trips they organize provide a tangible way to convert interest into enrollment by physically bringing potential students and their families to our campus. Finally, their outreach to Greek maritime agencies has created a measurable professional pipeline, securing future job placements for our cadets as they transition from students to maritime professionals.Expanding into non-EU markets like Ukraine and Egypt brings a new set of challenges that differ significantly from our success in Greece, particularly regarding legal stays and cultural shifts. Since we are in talks to bring in a pilot group of 10–15 students per curriculum (captains and mechanics), the focus shifts from simple recruitment to complex visa and residency logistics.Unlike our EU students, candidates from Egypt or Ukraine require a Type D student visa. This process is often the biggest hurdle, as it involves proving financial stability and securing a certificate of the right to study from the Bulgarian Ministry of Education before the visa can even be processed. For non-EU students, the application is much more "docenteavy," requiring apostilled and legalized translations of high school diplomas and medical certificates that must meet strict Bulgarian consular standards.Enrolling in the academy itself is straightforward once the visa is secured, but the academic transition can be steep. While our Greek students benefit from being "local" to the EU system, non-EU students often face a stricter verification of their prior education. We have to ensure their background in mathematics and physics aligns with the academy’s standards so they don't struggle in the mechanic or captain programs from day one.Helping these students adapt to life in the EU is about more than just finding a dormitory. Non-EU students often deal with a "culture shock" regarding EU regulations, banking, and even healthcare access. Because they don't have the same freedom of movement as EU citizens, they can feel "locked in" to Bulgaria initially.To make this transition easy, our 24/7 support becomes their lifeline, helping them navigate the local migration office, set up Bulgarian bank accounts, and provide the "personal concierge" service to ensure they feel at home in Varna while they focus on their maritime studies.For our Ukrainian students, the most significant short-term metric has been their high retention rate. Moving into their third year of the curriculum proves that they have successfully navigated the academic standards and adapted well to the rigors of the academy. We also monitor their engagement in specialized activities, such as preparing for their first cadet training, which is a key milestone in their development.For the Egyptian group, our primary focus has been the successful management of the visa and enrollment funnel. Transitioning from just 2–3 students to a structured batch of 10–15 is a major operational win that confirms our full-service support — from docent translation to medical and legal preparation — is working effectively.For Ukraine, the program is already well-established. We have successfully moved past the initial pilot phase and are currently on our second batch of students. By this coming September, we will officially start our third year of the curriculum with Ukrainian students.For Egypt, the efforts are transitioning from individual enrollments to a structured pilot group. Up until now, we have had a smaller presence of around 2–3 students per curriculum. However, this September marks a major milestone as we launch our official partnership with a dedicated batch of 10–15 students.This phased rollout allows us to apply the lessons we learned from the Ukrainian visa and residency processes to the Egyptian group, ensuring their transition into the EU and the academy is as smooth as possible.It's still a bit early to point to final graduation or employment figures, as the true measure of success in the maritime world is seeing a cadet officially transition into a professional officer or engineer. For our Ukrainian groups, the most significant indicator right now is their steady academic progression. For our Egyptian partnership, which is launching its first major batch of 10–15 students this year, we anticipate seeing those official outcomes around 2030 or 2031. We are essentially in the "construction" phase of these careers, focusing on building a rock-solid foundation today so that when these students hit the global fleet at the end of the decade, the results are as strong as possible.

How did iZi Media - iZi Media Group perform from a project management standpoint?

iZi Media - iZi Media Group has taken a very personal, hands-on approach to project management, moving far beyond simple consulting to act as a full-service partner for our academy’s international growth. They take direct responsibility for the heavy lifting of our expansion, from building our digital presence to managing the complex on-site SEO.Their ability to deliver on time is best reflected in the successful launch of our recruitment cycles and the steady progression of our student batches. For example, they have managed the transition of our Ukrainian group into their third year of the curriculum right on schedule for this September. They also hit critical deadlines for our new Egyptian partnership, moving from individual enrollments to a structured pilot group of 10–15 students in time for the upcoming academic year.Beyond the digital and academic milestones, their management extends to the physical organization of discovery trips and the establishment of essential maritime agency contacts. Even when facing the unpredictable nature of non-EU visa processing and residency logistics, they provide the personal consulting and 24/7 support needed to keep the project moving forward without delays. Essentially, they don't just meet deadlines; they build the entire infrastructure to ensure our students and the academy remain on track for the long term.

What did you find most impressive about them?

What truly sets iZi Media - iZi Media Group apart is the combination of their technical marketing expertise and a profound, specialized understanding of the maritime industry. It's rare to find a partner with such highly skilled personnel who possess genuine knowledge of naval and sea-related skills, which allows them to speak the same language as our academy and our students.Their deep insight into the Greek market is equally impressive; their "know-how" regarding Greek citizens and maritime personnel is perfectly on point. This cultural and industry-specific intelligence is the driving force behind our jump from 20 to over 100 students per year. They don't just provide a service; they act as a full-service partner that personally manages everything from our on-site SEO and the new website to the complex logistics of discovery trips and international expansion into markets like Ukraine and Egypt. Their ability to merge high-level digital strategy with a "boots on the ground" approach makes them a unique and invaluable asset to our success.

Are there any areas they could improve?

No, we couldn't be happier with the level of effort they put into the project. From their specialized consulting services to the marketing advice they offer, everything is tailored perfectly to our needs as a naval academy.Their team’s deep knowledge of the maritime world and the Greek market means they hit the mark right from the start. They don't just deliver a service; they act as a true partner that understands our challenges and provides the exact know-how needed to grow our student body and expand into new countries. Their hands-on approach and personal commitment to our success leave us with nothing but positive things to say about the collaboration.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Agropoint Bulgaria, a leading Bulgarian e-commerce platform backed by 30 years of manufacturing experience. We specialize in high-quality polymer films, greenhouse materials, and industrial packaging for the agricultural sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iZi Media - iZi Media Group?

We’re an established manufacturing company with over 30 years of history, and we hired iZi Media - iZi Media Group to help us finally move our business into the modern digital world. Our main goal was to get professional business consulting on how to transition our industrial legacy into a functional e-commerce model.

SOLUTION

What was the scope of their involvement?

We needed a partner to guide us on how to structure our online store for both retail and B2B customers and to implement a strong on-site SEO strategy so that Bulgarian farmers and industrial partners could find our factory's products directly online.iZi Media - iZi Media Group has worked closely with us to bring our 30-year manufacturing history into the digital world. They haven't just built a site; they've sat down with us and consulted on our entire business model, helping us figure out how a factory should actually function as an online shop.They’ve handled all our business consulting and on-site SEO, making sure our internal workflows from the warehouse to the website are solid. It's been a very personal process where they've focused on our legacy while making sure we rank at the top for Bulgarian agricultural searches.The most important things they've given us are the business consulting for our digital transition and the complete on-site SEO for our Bulgarian shop. They haven't just given us a report; they've actually sat down and shown us how to structure our 30-year manufacturing legacy into a modern e-commerce model.iZi Media - iZi Media Group has delivered a fully optimized website structure with all the technical SEO settings fixed, so we finally started appearing in search results for our main agricultural products. They've also helped us set up the actual workflow for how orders should move from the site to our warehouse team.

What is the team composition?

We work with 6–10 teammates from iZi Media - iZi Media Group.

How did you come to work with iZi Media - iZi Media Group?

We found them through an online search. We chose them because they had high ratings, and their pricing fit our budget.

How much have you invested with them?

We've spent less than $10,000.

What is the status of this engagement?

We started working with them in April 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The most obvious success is seeing our factory finally show up on the first page of Google for our biggest agricultural products, like greenhouse films and silage covers. Within just six months of iZi Media - iZi Media Group handling our on-site SEO, our organic traffic has started growing every single month.Because of their business consulting, our internal workflow is much faster now. We've stopped wasting time on manual order processing because the website and the warehouse are finally synced up. They've turned our 30-year legacy into a fast-moving digital business.Our organic traffic has started growing by roughly 10%–15% every single month once the on-site SEO was finished. On the operational side, the consulting they've provided has helped us cut down our manual order processing time by nearly half. Because the workflow between the website and the warehouse is so much better organized now, we're handling a much higher volume of orders without needing to add more staff.The most important thing for us as a 30-year-old factory is the shift in our B2B sales. Since the new workflow and the on-site SEO went live, we've seen a steady 10% increase in our wholesale inquiries through the website. Before this, most of our business was done through traditional phone calls, but now our digital platform handles a significant portion of the heavy lifting. This shift has made our entire sales process much more professional and scalable for the future.

How did iZi Media - iZi Media Group perform from a project management standpoint?

Their project management is very professional and reliable, which is exactly what we need to bring our traditional factory into the digital space. They've delivered everything on time and stayed very close to the schedule we agreed on. We haven't faced any problems or delays, and they're always available to walk us through the technical side of the consulting and SEO work.It's a very organized process where everyone knows their role, and the communication between our team and theirs is always fast and clear. We mainly communicate via email and messaging apps.

What did you find most impressive about them?

The most impressive part is how they truly respect our 30-year history while pushing us to modernize. They haven't just treated us like another website project; they act as business consultants who understand the manufacturing side of things. It's very rare to find a team that can talk about industrial polymer films and high-level SEO in the same breath. Their ability to bridge that gap between a traditional factory and a digital storefront is exactly what we need to succeed.

Are there any areas they could improve?

We've been very satisfied with how everything has gone, and we haven't faced any real issues during our time working together. The only thing we'd love to see is more options for direct advertising and marketing services within their own team. Since they already understand our 30-year manufacturing history and our products so well, we'd prefer to keep our ad campaigns with them too, rather than looking for a separate agency.They're growing their team now, but having that full-service marketing reach from the start would be the perfect addition to the consulting and SEO work they've done for us.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of PlanetAuto Hellas, a specialized e-commerce retailer providing professional-grade car detailing products and interior restoration solutions to the Greek and Bulgarian automotive markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iZi Media - iZi Media Group?

We brought iZi Media Group on board to help us break into the Greek market and ensure our brand felt local. A major goal was to get our product catalog translated perfectly since car detailing involves many technical terms that need to sound professional to our customers. 
We also needed a reliable team to handle our phone calls and messages because, in the automotive world, people always have specific questions about how to use the products. We wanted to ensure every customer felt supported by someone who speaks their language and understands the gear we sell.

SOLUTION

What was the scope of their involvement?

iZi Media Group acted as our voice in the Greek market. They took over the entire translation of our automotive catalog, ensuring all the technical detailing terms sounded right to local car enthusiasts. They translated every product page of our online shop, from the basic cleaners to the technical restoration kits that need very specific instructions.
Beyond the website, iZi Media Group set up a dedicated team to handle all our incoming calls and customer messages. They don't just answer the phone; they talk to our customers about using the products and solve any issues with orders or returns immediately. They handle all our incoming phone calls where customers ask for advice on which product to use. They also manage all our messages on social media and Viber.
Moreover, iZi Media Group manages our on-site SEO to ensure we show up when people search for car care. The best part is how they stay in constant contact with our warehouse and accounting teams so that every piece of information moves fast and nothing gets lost.

What is the team composition?

We worked with three teammates from iZi Media Group.

How did you come to work with iZi Media Group?

We found iZi Media Group through an online search and a referral. We chose them over other options because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked with iZi Media Group from February 2023–February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with iZi Media Group changed how we track our growth because they made everything smoother. The most noticeable success was seeing our return rates drop significantly. This happened because their team takes the time to explain the technical details to customers over the phone before they buy, so people get exactly what they need for their cars. 
We managed to keep our return parcels to less than 20%, which is a big deal for us since detailing products can be tricky to use if you don't have the right advice.
We also saw a major jump in our phone orders. In the Greek market, people value talking to a person, and having a professional team available to give advice helped us close a lot more sales that we might have lost otherwise. 
Our total sales climbed by about 5%–10%.On top of that, our customer satisfaction is much higher now because complaints or questions are handled almost instantly over Viber or the phone, which keeps our reputation strong and our warehouse running without any stress. The biggest relief for me was seeing over 50% fewer problems and long email chains to deal with. 
Since iZi Media Group answers the phone and resolves issues immediately, we don't have those piles of complaints sitting in our inbox anymore. Everything moves faster and smoother now.
Besides the sales growth and the low returns, we track our website statistics. We've seen that the traffic coming in is much more relevant now because of the on-site SEO and the way the products are described in the local language. It's not just about having people visit the site; it's about having the right people find us. Watching those numbers climb in our dashboard shows us that the strategy is working and that we are reaching the car enthusiasts we want to talk to.

How did iZi Media Group perform from a project management standpoint?

Working with iZi Media Group has been a smooth experience from day one. Their project management is incredibly fast and accurate, which is exactly what we need when trying to keep a busy e-commerce shop running. We never faced any problems or delays with our deadlines. 
Whether it was the translation work or setting up the customer support protocols, iZi Media Group delivered everything exactly when they said they would. It's a relief to work with a team that gets the job done without any back-and-forth or technical issues.We communicated via virtual meetings and email or messaging apps.

What did you find most impressive about them?

What stands out is how reliable and straightforward iZi Media Group is. Even though we deal with two different countries and many technical products, it never feels complicated. 
They're very friendly and down to earth, which makes it easy to pick up the phone and talk through a new idea. It's rare to find a partner that can handle high-level strategy and technical translation but still stay so accessible and easy to talk to. They treat our business like it's their own, and that kind of personal care makes them unique.

Are there any areas they could improve?

There's nothing iZi Media Group could have done differently because everything has gone well since we started working together. Even now, as we're trying to establish our own in-house team in the local market, they're assisting us with that process free of charge. It's rare to find a partner that supports your growth so much that they help you build your internal department without looking for extra fees. That kind of honesty and support is why we trust them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Murzl Hellas, a fast-growing e-commerce platform dedicated to bringing innovative gadgets, home solutions, and lifestyle products to the Greek market with a focus on practicality and value.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iZi Media - iZi Media Group?

We hired iZi Media Group to manage our end-to-end expansion into Greece. Our primary goals were to localize our extensive product catalog, establish a native Greek-speaking customer support team to build trust, and drive sales through an aggressive UGC and influencer marketing strategy.

SOLUTION

What was the scope of their involvement?

iZi Media Group serves as our complete operational partner in Greece. Their work covers several key pillars:

• Full-scale localization: They’ve translated and culturally adapted hundreds of product listings, ensuring the 'innovative' nature of our gadgets was communicated clearly to Greek consumers.
• BPO & call center: They provide our 24/7 Greek customer support, handling phone orders, product inquiries, and technical troubleshooting for our electronics.
• Influencer & UGC marketing: iZi Media identifies and manages Greek creators who produce the high-energy video reviews and 'unboxing' content that fuels our social media ads.
• Market strategy & consulting: They provide ongoing analysis of Greek e-commerce trends, helping us decide which viral products to launch next based on local demand.

What is the team composition?

We work with 6–10 teammates from iZi Media Group.

How did you come to work with iZi Media - iZi Media Group?

We found them through an online search and a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and they were referred to me.

How much have you invested with them?

We’ve spent around $10,000–50,000.

What is the status of this engagement?

We started working with them in October 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

By localizing our product descriptions and using authentic Greek influencer content, we’ve seen a 15% increase in our conversion rate. The site no longer feels like a foreign shop, which immediately builds more trust with our visitors. Since iZi Media Group took over our Greek operations, we’ve seen an approximate 10%–15% increase in monthly revenue. This isn’t just a 'one-time jump' from ads; it’s consistent growth because the site finally feels native and trusted by local buyers.Our return rate has dropped to less than 15%. This is a direct result of the call center team being able to explain technical product features to customers over the phone before they purchase, ensuring they buy exactly what they need. The most immediate change was a 20% drop in irrelevant inquiries. By having the call center act as a filter, my internal team has stopped wasting time on 'junk' requests. We only deal with the real business now, which has made our daily work much calmer.

How did iZi Media - iZi Media Group perform from a project management standpoint?

iZi Media Group’s translation services are always on time. When we launched the Greek store, they localized hundreds of products without any delays. They respect deadlines, which is critical in e-commerce when you have stock waiting in the warehouse. The support response is incredibly fast. We don’t use slow email systems; we talk directly on Viber. If they receive a call for a return or a complaint, they inform our warehouse manager or accounting department immediately.They act like a bridge between the customer and our internal team. Because they pass information so quickly, we can solve problems on the same day. This keeps our warehouse running smoothly and prevents small issues from turning into big complaints. I love that I can talk to the owner or the account manager directly. There are no 'layers' or different departments to get through. They take responsibility and get the job done.

What did you find most impressive about them?

They’re very friendly and down to earth. Working with them doesn’t feel like dealing with a cold, corporate agency. They actually care about the business and talk to you like a partner. Their knowledge of the Greek market is unique. They haven’t just translated words; they’ve translated the whole 'feeling' of our brand so it actually works for Greek shoppers.

Are there any areas they could improve?

Right now, they don’t offer certain in-house services like dedicated ad management or large-scale advertising. If they had an internal team for Google or Meta ads, we’d definitely work with them on that too, rather than looking elsewhere.

Do you have any advice for potential customers?

As soon as they have their local teams ready in new markets, they’ll be our first choice. We prefer their 'down to earth' management style and want to keep all our international operations under one roof with them.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of AutoRenovation, a leading provider of professional-grade DIY restoration kits for automotive interiors, leather furniture, and footwear, helping customers achieve like-new results at home.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iZi Media - iZi Media Group?

We hired iZi Media - iZi Media Group to establish a dominant market presence in Greece. This included full digital localization, building a dedicated native-speaking customer support team, and launching a high-impact influencer and UGC marketing campaign to build trust with local car enthusiasts.

SOLUTION

What was the scope of their involvement?

iZi Media - iZi Media Group has provided a comprehensive market entry framework. They've translated and culturally adapted our entire product catalog and social media assets for the Greek audience. Crucially, they've set up and now manage our Greek-speaking call center, which handles technical product inquiries and order support. They also scout and manage local Greek automotive influencers who produce the UGC that drives our social proof. Additionally, they perform deep market analysis to help us position our restoration kits effectively against local competitors.

What is the team composition?

We've worked with 2–5 teammates from iZi Media - iZi Media Group.

How did you come to work with iZi Media - iZi Media Group?

We found iZi Media - iZi Media Group through an online search and a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and they were referred to me.

How much have you invested with them?

We've spent around $10,000 to $49,999 with iZi Media - iZi Media Group.

What is the status of this engagement?

We started working with iZi Media - iZi Media Group in March 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The partnership with iZi Media - iZi Media Group has led to a significant optimization of our Greek operations. The most notable outcomes include:

• Operational efficiency: Their call center effectively filters our lead flow, resulting in a dramatic decrease in 'bad traffic' and irrelevant inquiries. This allows our core team to focus on high-value tasks without the distraction of low-quality requests.
• Support and logistics optimization: iZi Media - iZi Media Group takes full ownership of the Greek market's customer service, handling returns and complaints independently. This reduces the 'fuss' for our internal team and streamlines our post-purchase workflow.
• Warehouse productivity: By shifting a large portion of transactions to phone orders through their call center, we reduce the volume of individual small entries in our digital system. This allows our warehouse team to process shipments more efficiently and with fewer errors.
• B2B expansion: Beyond retail, iZi Media - iZi Media Group successfully arranges high-level meetings with major local distributors in Greece. This pivots our strategy from strictly 1-on-1 retail sales to high-volume bulk orders of our cleaners and repair kits, significantly increasing our wholesale revenue.
• Market authority: We achieve a level of local trust that would have taken years to build on our own, reflected in the quality of the distributors now willing to carry our product line.

Moreover, iZi Media - iZi Media Group has translated and localized over 250 technical product descriptions, including detailed step-by-step restoration guides and legal documentation, ensuring 100% linguistic accuracy for the Greek market.

They've also successfully scouted, vetted, and managed 12 high-authority Greek automotive influencers. This has resulted in a library of 30+ unique UGC video assets (tutorials and reviews) that we use across our social media and ad campaigns.

Additionally, they've established a dedicated support channel that handles an average of 400+ native-language inquiries per month (via phone, email, and Messenger), maintaining a response time of under 10 minutes during business hours.iZi Media - iZi Media Group has delivered three comprehensive market penetration reports covering competitor pricing, seasonal demand trends in Greece, and localized audience persona mapping.

Finally, they've managed the creation and translation of over 100+ social media posts and 15 targeted email marketing automation flows tailored specifically to Greek consumer behavior.

In terms of metrics, we've seen a 25%–30% reduction in irrelevant inquiries. By having iZi Media - iZi Media Group's call center act as a first line of defense, our internal team saves hours every week that were previously spent on 'tire-kickers' and non-technical questions.

Our wholesale revenue has grown by roughly 15%. This has successfully opened a new revenue stream that we hadn't tapped into previously.

Our warehouse team has reported a 10%–12% increase in shipping speed. With iZi Media - iZi Media Group handling the 'messy' parts of customer service (like returns and initial complaints), the warehouse is able to focus purely on fulfilling orders.

Through professional phone support and kit recommendations, we've seen a modest but steady 8% increase in average order value compared to customers who only use the automated website.

The 12 influencer partnerships managed by iZi Media - iZi Media Group generate a consistent stream of content that helps maintain our brand awareness without us having to manage 12 different individual relationships ourselves.

We've also seen a 15% decrease in product returns. This is directly linked to iZi Media - iZi Media Group's call center providing better 'pre-purchase' advice, ensuring customers buy the correct color/kit for their specific leather type before the order is shipped.

Our engagement rate on Greek-specific posts has increased by 12%. The UGC managed by iZi Media - iZi Media Group consistently outperforms our standard brand photos, leading to more organic shares and comments.

Finally, our initial response time to Facebook and Instagram inquiries has dropped from an average of six hours down to under 20 minutes during business hours, thanks to iZi Media - iZi Media Group's active monitoring.

How did iZi Media - iZi Media Group perform from a project management standpoint?

The project management from iZi Media - iZi Media Group is consistently reliable and highly organized. Entering a new market involves many moving parts — from technical localization to staffing a support center — and they manage the transition without any delays.

Every major milestone, including the website launch and the activation of our Greek support lines, is delivered exactly on schedule. They respect deadlines, which is crucial for our seasonal marketing plans.

Moreover, their team is incredibly quick to respond. Whether it's a technical tweak on the site or an urgent customer inquiry from the Greek market, we receive updates almost instantly.

We maintain a very transparent workflow. They provide regular check-ins and are always honest about the project status. This level of accountability makes us feel secure in delegating the entire Greek operation to them.

They don't just wait for instructions; they frequently bring us solutions and local insights that improve our operational flow in the warehouse and with local distributors.

What did you find most impressive about them?

The most impressive aspect of working with iZi Media - iZi Media Group is their agility and their deep, localized knowledge of the Greek market. Unlike traditional agencies that trap you in slow email chains and rigid hierarchies, iZi Media - iZi Media Group offers a refreshingly direct approach.

We communicate instantly via Viber and phone, speaking directly with the owner or our dedicated account manager. There are no 'layers' of departments to fight through, which means decisions are made and executed very fast. This speed, combined with their expert understanding of how to reach Greek consumers, has been a game-changer for our business. They're incredibly friendly and professional, and they operate as a seamless extension of our own team.

Are there any areas they could improve?

At this stage, we're completely satisfied with the partnership and don't have any critiques regarding their current work. If there's one thing we look forward to, it's iZi Media - iZi Media Group expanding their direct operations into more countries without using third-party subcontractors.

Emmanouil has already informed us that they're actively building local teams to expand further into the EU market. We're actually waiting for them to be fully ready in Central Europe — specifically Hungary and Slovakia — as they'll be our first choice for our expansion there. We trust their internal quality control and direct management style more than any other agency.