ITSOL (Interactive tech Solutions)

BACKGROUND

Please describe your company and position.

I am the Sales Executive of Ahad e store on LinkedIn

Describe what your company does in a single sentence.

We are running super market here in UK our goal is to boost our sales and want to open more E-stores with the help of AI solutions for that reason we want to build AI based solution with the help of Husnain khalid IT solutions company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Solutions to accomplish?

• To build fully functional and customized SaaS based AI chatbot builder

SOLUTION

How did you find IT Solutions?

• Online Search
• Referral
• LinkedIn

Why did you select IT Solutions over others?

• Good value for cost
• Referred to me
• Company values aligned
• Other

How many teammates from IT Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In our collaboration with IT Solutions , we implemented AI-based chatbots on our website to enhance the online shopping experience for our customers. The project aimed to build the chatbot implementation, and IT Solutions played a crucial role in bringing innovative solutions to our digital platform. Project Responsibilities;

1. Design and Develop Chatbot Solutions: - Architect, design, and implement AI-driven chatbot solutions to meet business requirements. - Collaborate with cross-functional teams to understand project objectives and user needs.
2. Natural Language Processing (NLP): - Utilize NLP techniques to enhance chatbot capabilities and improve user interactions. - Implement and optimize language understanding models to ensure accurate and context-aware responses.
3. Integration with External Systems: - Integrate chatbots with external systems, databases, and APIs to enhance functionality and provide seamless user experiences.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Architect, design, and implement AI-driven chatbot solutions to meet business requirements
• AI APIs integrations
• Training and refining the bot
• Collaborate with cross-functional teams to understand project objectives and user needs
  
  

Working with IT Solutions has been a valuable experience. Their expertise in AI development has seamlessly integrated technology into our online presence, providing customers with enhanced support and assistance throughout their shopping journey. Following were deliverable and outcomes:

1. Design and Develop Chatbot Solutions:

• UI UX Design and front end development and Database and ai prompt engineering
• Architect, design, and implement AI-driven chatbot solutions to meet business requirements.
• Collaborate with cross-functional teams to understand project objectives and user needs.

         2. Natural Language Processing (NLP):

• Utilize NLP techniques to enhance chatbot capabilities and improve user interactions.
• Implement and optimize language understanding models to ensure accurate and context-aware responses.

         3. Integration with External Systems:

• Integrate chatbots with external systems, databases, and APIs to enhance functionality and provide seamless user experiences.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes their project management skills are always satisfactory and they deliver all the milestones on time. Yes they were very responsive.

What was your primary form of communication with IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I discovered IT Solutions (Interactive tech Solutions) through LinkedIn and was impressed by their professional presence because their LinkedIn profile exuded professionalism and a commitment to excellence. The content shared showcased a deep understanding of AI, and the consistent updates demonstrated a dedication to staying current in the field. Most of the AI content shared by Interactive tech Solutions on LinkedIn was not only informative but also engaging.

The articles, posts, and discussions demonstrated a thought leadership that caught my attention and suggested a high level of expertise in ai. They have successful projects and client testimonials on LinkedIn provided valuable insights into the positive impact your solutions have had on businesses.

Are there any areas for improvement or something  IT Solutions could have done differently?

If they would keep sharing more clients success stories. Showcase more detailed client success stories on LinkedIn, providing insights into specific challenges, solutions, and measurable outcomes. If they would use more communication channel like slack or discord to make communication more clear. If they could increase their employees to accomplish more tasks parallelly for multi tasking other than this they are good in quality delivery.