itDesk - Developers Poland

BACKGROUND

Please describe your company and position.

I am the Senior Partnership & HR Specialist of DO OK

Describe what your company does in a single sentence.

DO OK is a technology consultancy and software development company. We deliver value-focused artefacts like product roadmaps, a pyramid of value, UX & design, or software ready to serve millions of people. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire itDesk - Developers Poland to accomplish?

• Starting a new project with IT Desk.
• Providing a good developer for the project.

SOLUTION

How did you find itDesk - Developers Poland?

Partnership Facebook group

Why did you select itDesk - Developers Poland over others?

• Great culture fit
• Good value for cost

How many teammates from itDesk - Developers Poland were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We began our cooperation by providing two developers for a project carried out by the IT Desk. Specifically, we outsourced an Android Developer and a Node.js Developer. Our communication with IT Desk has been excellent from the beginning - we maintain regular contact and continuously monitor the collaboration to ensure it meets the expectations of both parties. The communication is clear and transparent, which significantly contributes to the smooth progress of the project. We believe this is just the beginning of a long-term partnership.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They are meeting all deadlines and delivering the project according to the requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is of the highest standard. Communication is very smooth, which is crucial for us. We emphasize open feedback exchange and clear communication. This approach ensures the collaboration runs smoothly and efficiently, making the entire process enjoyable and rewarding. Whenever an issue arises, it’s clear that both sides are equally invested in finding a quick and effective solution, which further strengthens our working relationship. 

What was your primary form of communication with itDesk - Developers Poland?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive and unique about this company is their communication, the open exchange of feedback, and the friendly approach of the Account Manager. They create a collaborative and supportive environment, which makes the entire process smooth and effective.

Are there any areas for improvement or something itDesk - Developers Poland could have done differently?

There are no areas for improvement. 

BACKGROUND

Please describe your company and position.

I am the CEO of Sedulus Sp. z o.o.

Describe what your company does in a single sentence.

We specialize in comprehensive recruitment and selection of job candidates.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire itDesk - Developers Poland to accomplish?

• We engaged itDesk to create a website that would significantly enhance our visibility to potential recruits and streamline our recruitment processes. Our key objective was to develop a user-friendly, engaging online platform that makes it easier for job seekers to discover and apply for positions, while also reflecting our agency's brand and values effectively.

SOLUTION

How did you find itDesk - Developers Poland?

• Online Search
• Referral

Why did you select itDesk - Developers Poland over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from itDesk - Developers Poland were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved designing and developing a comprehensive website for our HR agency, aimed at enhancing our online presence and recruitment process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes include a 40% increase in recruits and a 70% increase in website traffic. These figures indicate a significant enhancement in our agency's ability to attract and engage potential candidates, underscoring the effectiveness of the new website in reaching a wider audience and appealing more effectively to job seekers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional in every aspect. They consistently delivered items on time, adhering strictly to the project timeline we agreed upon. Their team demonstrated a high level of organization and efficiency, ensuring that each phase of the project progressed smoothly without any significant delays.

What was your primary form of communication with itDesk - Developers Poland?

Virtual Meeting

What did you find most impressive or unique about this company?

The unique blend of technical expertise and customer-centric approach. They didn't just focus on the technical aspects of website development; they also paid close attention to the user experience and the specific needs of our HR agency.

Are there any areas for improvement or something itDesk - Developers Poland could have done differently?

There were no noticeable areas for improvement. Their performance throughout the project was exemplary. They met all our expectations, delivering high-quality work on time and responding effectively to our needs.

BACKGROUND

Please describe your company and position.

I am the CEO of TimeTax sp. z o. o.

Describe what your company does in a single sentence.

We offer assistance in settling taxes from abroad. We also help in obtaining social benefits and other formalities related to working abroad.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire itDesk - Developers Poland to accomplish?

• We needed a system that would allow our clients to easily fill out a tax return.

SOLUTION

How did you find itDesk - Developers Poland?

Referral

Why did you select itDesk - Developers Poland over others?

Great culture fit

How many teammates from itDesk - Developers Poland were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

itDesk has impressively delivered a streamlined online tax return system and a complementary mobile app. These platforms stand out for their user-friendly design, ensuring easy navigation and efficient tax filing. Ongoing technical support and regular updates to align with new tax laws further solidify the reliability of itDesk's offerings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success can be measured by a notable increase in user adoption rates and a significant decrease in filing errors, demonstrating improved accuracy and user-friendliness. Additionally, there's been a reduction in the average time for processing tax returns, reflecting increased efficiency. 
High customer satisfaction scores and reduced operational costs further underscore the project's success, along with a low rate of support requests, indicating the system's reliability and stability. These outcomes collectively mark the project's progress and effectiveness in streamlining the tax filing process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

itDesk's project management was conducted at a notably high level. Their team consistently delivered items on time, adhering closely to the project timeline and milestones. This punctuality in deliverables was crucial in maintaining the project's momentum and ensuring a smooth flow from one phase to the next.

What was your primary form of communication with itDesk - Developers Poland?

In-Person Meeting

What did you find most impressive or unique about this company?

What stood out most impressively about itDesk was their unwavering commitment to the project and their consistent ability to deliver tasks on time. This aspect of their work ethic was not just about meeting deadlines; it was about maintaining a high standard of quality in every deliverable. Their punctuality in completing tasks played a pivotal role in keeping the project on track and ensuring its successful completion.

Are there any areas for improvement or something itDesk - Developers Poland could have done differently?

Based on the experience with itDesk and the outcomes of the project, I don't identify any significant areas for improvement.

BACKGROUND

Please describe your company and position.

I am the CEO of EACTIVE #wiemyjak

Describe what your company does in a single sentence.

EACTIVE is a digital marketing agency. We prioritize helping our clients achieve their business and marketing goals. We offer effective SEO and SXO services, run high-performing campaigns on platforms like f.e. Google Ads, Facebook Ads, and LinkedIn Ads and ensure efficient website operation through web analytics and UX.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ItDesk to accomplish?

• We hired itDesk with the specific objective of designing and developing a client-attracting website. Our aim was to have a platform that not only encapsulated our brand's essence but also acted as a magnet for potential clients by offering them an intuitive, user-friendly experience.

SOLUTION

How did you find ItDesk?

Online Search

Why did you select ItDesk over others?

Good value for cost

How many teammates from ItDesk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged itDesk to craft a client-attracting website that seamlessly blends intuitive user experience with strategic design elements. Their focus was to integrate user-friendly navigation, ensuring visitors could easily understand and engage with our offerings. 

With strategically placed call-to-actions and engaging attachments, the website drives conversions effectively. As a result, the platform not only looks professional and aligns with our brand but also successfully brings in and retains many new clients for EACTIVE.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes from the project with itDesk have been notably impressive and quantifiable. Since the launch of the revamped website, we've seen an 80% surge in new client acquisitions compared to our previous platform. 

Additionally, the integrated chat feature has proven effective, registering a 60% increase in inquiries, which further underscores the website's enhanced user engagement and functionality. These metrics robustly demonstrate the project's success and our stride towards achieving our digital objectives

Describe their project management. Did they deliver items on time? How did they respond to your needs?

itDesk showcased exemplary project management throughout our collaboration. They consistently delivered tasks on schedule, ensuring the project's momentum was never hindered. Our interactions were streamlined by their systematic approach, characterized by cyclical meetings that ensured every team member was aligned and informed.

What was your primary form of communication with ItDesk?

Virtual Meeting

What did you find most impressive or unique about this company?

What truly stood out about them was their client-centric attitude. Their team exuded a calming presence, which fostered an environment of trust and collaboration. It felt as though our concerns and inquiries were always their top priority.

Are there any areas for improvement or something ItDesk could have done differently?

Honestly, based on our experience, I can't pinpoint any areas where they fell short. Their service delivery was on-point, and their client-focused approach made the entire process seamless. I would recommend their services to others seeking quality and professionalism in their digital projects.

BACKGROUND

Please describe your company and position.

I am the CEO of Nova Fakta

Describe what your company does in a single sentence.

Nova Fakta provides comprehensive accounting services (general ledger, revenue and expense ledgers, lump-sum income tax on recorded revenues, tax declarations, as well as full support and consulting services for businesses).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ItDesk to accomplish?

• Streamlining remote work for employees
• Enabling the provision of accounting services based solely on the remote work model
• Streamlining the month-end closing process, including generating settlement reports for services and sales invoices.

SOLUTION

How did you find ItDesk?

Referral

Why did you select ItDesk over others?

Company values aligned

How many teammates from ItDesk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work encompassed streamlining remote operations, transitioning to a fully remote accounting service model, and refining month-end closing processes. itDesk enhanced remote work through the deployment of cloud computing and remote work functionalities, improving accessibility and flexibility for our employees. 

To facilitate online collaboration with clients, there have been introduced various dashboards and document management systems, revolutionizing the way we interact and communicate with our clients and employees. In addition, there have been utilized task schedulers and automation algorithms to expedite the month-end closing process, reducing the time taken to generate reports and issue invoices

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Implementation of "Remote Work" functionality and utilising of "Cloud Computing" has improved remote work in the company, "Task Scheduler" and automation algorithms have reduced the month-end closing time, including the creation and sending of settlement reports and sales invoice issuance. 
• Implementation of "Cloud Computing", "BR Preview", "Accounting Office Client Dashboard", "Employee Dashboard", "Manager Dashboard", "DMS module" and "DMS Workflow" has enabled a shift in the business model towards online collaboration with end clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was handled with an impressive level of professionalism. They were proficient in delivering items on time, never missing a deadline, which was crucial to the smooth running of our operations. Their commitment to promptness was a reassuring trait that showed their dedication and reliability.

What was your primary form of communication with ItDesk?

In-Person Meeting

What did you find most impressive or unique about this company?

I was impressed with their ability to anticipate our needs, often addressing potential challenges before they become actual issues. They demonstrated an understanding of our industry and business that allowed them to pre-emptively offer solutions, making our collaboration feel truly tailored and efficient.

Are there any areas for improvement or something ItDesk could have done differently?

Our experience with itDesk was excellent, and there were no evident areas for improvement. Their professionalism, efficiency, and ability to exceed expectations made them an invaluable partner in this project.

BACKGROUND

Please describe your company and your position there.

We are a UK based Telecommunications and Customer engagement specialist with an in-house developed Cloud based Omni-Channel Hosted Contact Centre platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ItDesk?

We engaged with ITDesk based upon a recommendation initially to provide 24/7 support for our BGP network and our DigiDesk Hosted Contact Centre platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed to change our support provider and received a strong recommendation to engage with ITDesk.

Describe the project in detail and walk through their service package.

They mapped out our infrastructure and created secure access for their support engineers and provided 24/7 break fix support. They studied the code of our platform and provided advice, guidance and support for our code base and perform code checking before we push to production platforms.

How many resources from the vendor's team worked with you, and what were their positions?

Initially their CEO as we planned out service requirements then primarily senior support engineers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

ITDesk have been invaluable in identifying operational software issues and either rectified them directly or provided guidance on how to do so.

How effective was the workflow between your team and theirs?

We can use their ticketing system but also direct telephone contact with a senior support engineer who provides almost instant response when serious issues present.

What did you find most impressive or unique about this company?

We're impressed with the high level of skill of their engineers, who provide support to us and the dedication and determination when serious issues are experienced.

Are there any areas for improvement or something they could have done differently?

If they could clone our primary engineer who is excellent.

BACKGROUND

Introduce your business and what you do there.

We’re a German performance marketing agency focused on SEO and paid ads. We also make web design solutions based on WordPress. I’m the founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ItDesk?

We needed technical solutions. We’ve worked with them on multiple projects across 4–5 years.

SOLUTION

What was the scope of their involvement?

ItDesk created custom solutions for my customers’ websites. They created a hair test for one of our customers, a supplier for the cosmetics industry, using PHP for the development. Based on the results of the test, the site displays matching products.

What is the team composition?

I usually work with a project manager and 1–3 specialists from their team. I’m also in touch with their CEO. We’ve known each other for a long time, so I contacted him before starting a project.

How did you come to work with ItDesk?

We were specifically looking for developers with PHP and WordPress experience. ItDesk had been involved with a customer’s project before I joined it, so when that customer asked us for help with SEO, we met the ItDesk team. The collaboration worked, so I asked them for help on further projects.

What is the status of this engagement?

We started working with them 4–5 years ago. We have some ideas in the works, but there are no active projects at the moment.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ItDesk has allowed us to be more flexible when our customers have technical issues. We can now offer a wider breadth of services.

How did ItDesk perform from a project management standpoint?

They’re a professional team, and I like their performance. They have a tracking system in place, and we use Skype and email for communication.

What did you find most impressive about them?

It’s impressive how they’ve grown throughout the years I’ve known them, becoming bigger and more professional. I don’t know many Polish companies at the same level.

Are there any areas they could improve?

I’m not sure how their service is for ads in foreign languages. In my opinion, this is a difficult service to offer, but they do and are growing in this area.

Do you have any advice for future clients of theirs?

I’ve met other companies from different countries, with similar services to ItDesk. They’re among the more professional ones, so I don’t know what advice is needed.

Communication is the basic necessity, and it’s important to have clear descriptions and good briefings. All tasks should be described well so that the programmer can see what’s required. If the main issues are explained well, then they will do a good job.

BACKGROUND

Please describe your company and your position there.

Turck is a global, customer-oriented premium partner that offers highly efficient solutions for factory and process automation. Our mission is to optimize our clients’ long-term success, leveraging our leading-edge technologies, wide knowledge, and direct proximity to our customers. 

I’m the CEO of Turck Poland. We provide more than 15,000 sensor, interface, connectivity, and Fieldbus technology products, as well as HMI/PLC solutions (human-machine interface/programmable logic controller) and radio-frequency identification (RFID) systems. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ItDesk ?

We hired ItDesk for a variety of projects centered around three main services. This included creating a B2B platform and integrating it into our ERP system; developing multiple iOS/Android apps such as an RFID reader writer; and supporting our digital marketing strategies.

What were your goals for this project?

Our initial goal was to build a B2B platform. We wanted to provide our customers with a centralized place where they can place orders and view finances. The system needed to be integrated with our ERP system in addition to having a good look and feel.

SOLUTION

How did you select this vendor?

Considering the complexity of the project, I was looking for a company that had strong skills in a variety of different areas in order to build our website. We required a team of backend developers with database experience and frontend developers with design experience. We also needed technical resources that had proven experience in developing great iOS and Android apps. Out of all the candidates, ItDesk had it all.

​​​​​​Describe the project and the services they provided in detail.

Initially, ItDesk created a B2B platform that allowed our customers to purchase our products. They created the architecture and planned the project before developing the complete solution. Next, they integrated the platform with our ERP system, giving our customers access to our inventory, orders, and invoices.

In terms of mobile app development, one of the key projects they worked on was an RFID reader writer app that integrated with our Windows Networking. The software enabled customers to automatically gather data from their equipment via RFID tags and process it in their own ERP systems. The team also built an app for our website as well as a mobile game.

We now work with ItDesk to execute our digital marketing. They’re responsible for developing the strategy in addition to creating and modifying our websites. We cooperate to build out the accompanying landing pages and web apps. 

What was the team composition?

Over the course of the engagement, we’ve worked with about 20 resources, including developers, administrators, and project managers. The B2B platform alone involved three developers, a graphic designer, and UX specialist.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We measure their success by checking if they’ve done the work properly and if they’ve delivered on time. So far, they’ve met all of our initial requirements.​

​​​​​​How was project management arranged and how effective was it?

We have an easy, comfortable relationship with the project manager. During our discussions about potential features, he and his team would help with some of the ideas. They share weekly reports with us, and there have been no issues with communication.​

​​​​​​What did you find most impressive about this company?

Their prices are good, and it’s easy to work with them. Whenever I need to speak to the developers, they’re always available and willing to share information about their tasks.​

​​​​​​Are there any areas for improvement?

No, I can’t think of anything. They’ve met my expectations, and I’m happy with them.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a mobile app platform for which we wanted to create a website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ItDesk, and what were your goals?

We wanted to increase the functionality of the mobile application, broaden its audience by creating a website for it - a platform - and thus improve the lives of people who are struggling with diabetes and obesity.

Our main goal is to create such an effective platform for current and future users, which can be easily and freely updated from the administrator's side.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose the itDesk company 'on recommendation'. After reading their offer, which they prepared for us, and after verifying their previous projects in this area, we decided to cooperate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our project is under development and implementation. We periodically hold meetings with itDesk and new functionalities of interest are implemented on an ongoing basis. The continual implementation of new solutions has contributed significantly to the improvement of our product, as well as increased user interest.

How many people from the vendor's team worked with you, and what were their positions?

We are in collaboration with two people from itDesk: the project manager and the web developer assigned to us, with whom we have regular contact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since working with itDesk, we have noticed an increase in the number of people interested in our product, which makes us very happy. Among the users of the platform, positive, appreciative comments have started to appear with increasing intensity. We are satisfied with this process.

Describe their project management style, including communication tools and timeliness.

The project manager is available and available to us. We hold regular meetings, using the available communicators as well as email or telephone.

What did you find most impressive or unique about this company?

Services are performed reliably and on time. Staff are available and contactable. New functionalities are introduced in a planned and efficient manner.

Are there any areas for improvement or something they could have done differently?

At this point we have no comments in this regard.