Software House from Poland
itDesk is an European full service IT company with a focus on Software Development and IT Solutions to scale, perform, and exceed customer’s expectations. For over 20 years in industry we have supported hundreds of companies by creating, developing and offering services on any stage of growth.
We believe that by focusing on quality and customer satisfaction as our top values, we will exceed our growth goals while establishing long-term relationships with our clients.
Services We Offer:
Dedicated Software Development, Mobile Application Development, Ecommerce platforms development.
Technologies and engines we are fluent with :
Cake PHP, PWA, Magento, Prestashop, Custom Prestashop, Shopify, Wordpress, Microsoft SQL, Maria DB, MySQL, JQuery, JS, Angular, HTML5, CSS, C#, ASP.NET, .NET, NodeJS, LINUX, Ionic, WPF, JAVA, Android, IOS, openALPR, DOKER, Tesseract.
Recommended Providers
Focus
Portfolio
Rak Design, AMT Outlet, Brouwer Metaal, Turck, schiedel, Czerwiński, Proracing, dpi DESIGN, Ragtime.pl, Fundacja Moja Upadłość, TIME2WORK SP. Z O.O., www.presspack.pl
Project Desk 2.0 -system for planning and managing employees tasks and operations.
Informatyk360 is an innovative and intuitive system for planning and managing employee tasks and operations. It also serves as intuitive system of requests for clients.
It effectively organizes requests from customers and increases employees' efficiency in your company. The system works well in IT, development companies, advertising, interactive agencies and all companies that service equipment.
The great advantage of the system is TimeTracking - a free and synchronized with the IT360 program to record your employees' work time.
Microsoft Dynamics CRM - MYOB Integrator
System that integrates Microsoft Dynamics CRM with MyOB.
Integrator- Magento, Prestashop, Soteshop with any ERP system.
System that integrates Magento, Presta, Sote with any ERP.
Integratoration with accounting and storage programs like: Subiekt, WF-MAG, enova365.
In the basic version, Platform includes the integration of inventory, products, manufacturers, orders, contractors and full data synchronization. It's integration allows to create and update contractors accounts and includes cyclical order synchronization.
The dedicated version includes modules selected by the client. The platform also has the integration of Allegro with the enova365 program and the integration of eBay with enova365.
Web source -the app that identifies visits on your website
WebSource is an internet application for companies providing B2B services, which identifies companies visiting your website. It allows you to get complete information about the company that visited your website - its name, address, PKD, NIP, website address, history of subpages, phone number and many more. You can observe the operation of the application not only in the panel but also in the smartphone.
The sales department can effectively identify potential and current client needs.
FlexRekruter- System for recruitment agencies
FlexRekruter is an extensive HR and payroll system written for the recruitment agency and temporary work agency. Available functionalities improve the agency's operation and significantly simplify and shorten the work of all people involved in the daily functioning of the company. The main modules are the Recruitment, Candidates, Employees, Customers, Logistics, Partners, Tax settlements, Paid Surveys, Messages, Advertising Campaigns and Reports and Charts.
NGO CRM - System for non-profit organizations.
A system created with a purpose of serving non-profit organizations. It is a tool facilitates and accelerates the flow of information between an organization and its clients. It is fully adapted for mobile devices.
The system’s intuitive panel is easy to manage and allows editing beneficiaries profiles, adding transactions, communication straight from the panel, full control over costs and donations, integration with the Organization's website.
NgoCRM can be enriched with additional functionalities (allows donations from social networks, donations directly from the website, as well as import / export of data, various subpages of beneficiaries, and many more!
dietetyk.pl - Dietetic system
Dietetic system- dietetyk.pl
A modern, transparent system for dieters, adapted to mobile devices. It facilitates and accelerates the process of conducting the client visit from the very first (by setting its goals, and by developing a diet plan) to the final visit (by measuring the effects).
With our diet system, you choose a diet for every patient, regardless of sex, age and health, develop a detailed, individual nutritional program, prepare a ready shopping list for the customer, create elimination diets, offer attractive meals, dishes and menus, create a schedule of patient visits and many, many more!
VetDiagnosis - medical and veterinary diagnosis platform.
VetDiagnosis is the only platform in Europe supporting the medical and veterinary diagnosis. It was created with the purpose of serving veterinarians and veterinary students.
The advantages of the system include: 365 days a year availability, from every type of device as well as comprehensive, reliable and systematically updated database (with diseases, medicines and research).
In the platform, veterinarians will find professional descriptions of diseases, an original way of searching for symptoms and defining the diagnosis, multimedia instructions for performing tests as well as medical examination cards divided into specializations and drug indices.
The system that generates e-mail signature
The system for generating e-mail signature
A very simple and useful system that allows you to generate and manage the e-mail signature. of all employees in the organization. It takes just a few minutes to properly arrange the content and graphics of individual person. The system ensures high quality of visual identification in your company and is fully integrated with Gmail.
Road pirates -An extensive system for publishing movies presenting road pirates.
An extensive system that allows users to share pictures and videos of dangerous road behaviors and car accidents. For any posted materials they earn points, which are later presented in the rankings.
Other users can comment on the published materials, and decide on their order of display clicking on the red, yellow or green lights. User with the highest number of green lights goes on the top of the ranking.
Reviews
the project
Managed IT Support for Telecommunications Company
"We're impressed with the high level of skill of their engineers."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are a UK based Telecommunications and Customer engagement specialist with an in-house developed Cloud based Omni-Channel Hosted Contact Centre platform.
For what projects/services did your company hire ItDesk?
We engaged with ITDesk based upon a recommendation initially to provide 24/7 support for our BGP network and our DigiDesk Hosted Contact Centre platform.
How did you select this vendor and what were the deciding factors?
We needed to change our support provider and received a strong recommendation to engage with ITDesk.
Describe the project in detail and walk through their service package.
They mapped out our infrastructure and created secure access for their support engineers and provided 24/7 break fix support. They studied the code of our platform and provided advice, guidance and support for our code base and perform code checking before we push to production platforms.
How many resources from the vendor's team worked with you, and what were their positions?
Initially their CEO as we planned out service requirements then primarily senior support engineers.
Can you share any outcomes from the project that demonstrate progress or success?
ITDesk have been invaluable in identifying operational software issues and either rectified them directly or provided guidance on how to do so.
How effective was the workflow between your team and theirs?
We can use their ticketing system but also direct telephone contact with a senior support engineer who provides almost instant response when serious issues present.
What did you find most impressive or unique about this company?
We're impressed with the high level of skill of their engineers, who provide support to us and the dedication and determination when serious issues are experienced.
Are there any areas for improvement or something they could have done differently?
If they could clone our primary engineer who is excellent.
the project
Outsourced Custom Solutions for Performance Marketing Agency
“We can now offer a wider breadth of services.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We’re a German performance marketing agency focused on SEO and paid ads. We also make web design solutions based on WordPress. I’m the founder.
What challenge were you trying to address with ItDesk?
We needed technical solutions. We’ve worked with them on multiple projects across 4–5 years.
What was the scope of their involvement?
ItDesk created custom solutions for my customers’ websites. They created a hair test for one of our customers, a supplier for the cosmetics industry, using PHP for the development. Based on the results of the test, the site displays matching products.
What is the team composition?
I usually work with a project manager and 1–3 specialists from their team. I’m also in touch with their CEO. We’ve known each other for a long time, so I contacted him before starting a project.
How did you come to work with ItDesk?
We were specifically looking for developers with PHP and WordPress experience. ItDesk had been involved with a customer’s project before I joined it, so when that customer asked us for help with SEO, we met the ItDesk team. The collaboration worked, so I asked them for help on further projects.
What is the status of this engagement?
We started working with them 4–5 years ago. We have some ideas in the works, but there are no active projects at the moment.
What evidence can you share that demonstrates the impact of the engagement?
ItDesk has allowed us to be more flexible when our customers have technical issues. We can now offer a wider breadth of services.
How did ItDesk perform from a project management standpoint?
They’re a professional team, and I like their performance. They have a tracking system in place, and we use Skype and email for communication.
What did you find most impressive about them?
It’s impressive how they’ve grown throughout the years I’ve known them, becoming bigger and more professional. I don’t know many Polish companies at the same level.
Are there any areas they could improve?
I’m not sure how their service is for ads in foreign languages. In my opinion, this is a difficult service to offer, but they do and are growing in this area.
Do you have any advice for future clients of theirs?
I’ve met other companies from different countries, with similar services to ItDesk. They’re among the more professional ones, so I don’t know what advice is needed.
Communication is the basic necessity, and it’s important to have clear descriptions and good briefings. All tasks should be described well so that the programmer can see what’s required. If the main issues are explained well, then they will do a good job.
the project
B2B Platform & Mobile App Dev for Manufacturing Company
“Their prices are good, and it’s easy to work with them.”
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Turck is a global, customer-oriented premium partner that offers highly efficient solutions for factory and process automation. Our mission is to optimize our clients’ long-term success, leveraging our leading-edge technologies, wide knowledge, and direct proximity to our customers.
I’m the CEO of Turck Poland. We provide more than 15,000 sensor, interface, connectivity, and Fieldbus technology products, as well as HMI/PLC solutions (human-machine interface/programmable logic controller) and radio-frequency identification (RFID) systems.
For what projects/services did your company hire ItDesk ?
We hired ItDesk for a variety of projects centered around three main services. This included creating a B2B platform and integrating it into our ERP system; developing multiple iOS/Android apps such as an RFID reader writer; and supporting our digital marketing strategies.
What were your goals for this project?
Our initial goal was to build a B2B platform. We wanted to provide our customers with a centralized place where they can place orders and view finances. The system needed to be integrated with our ERP system in addition to having a good look and feel.
How did you select this vendor?
Considering the complexity of the project, I was looking for a company that had strong skills in a variety of different areas in order to build our website. We required a team of backend developers with database experience and frontend developers with design experience. We also needed technical resources that had proven experience in developing great iOS and Android apps. Out of all the candidates, ItDesk had it all.
Describe the project and the services they provided in detail.
Initially, ItDesk created a B2B platform that allowed our customers to purchase our products. They created the architecture and planned the project before developing the complete solution. Next, they integrated the platform with our ERP system, giving our customers access to our inventory, orders, and invoices.
In terms of mobile app development, one of the key projects they worked on was an RFID reader writer app that integrated with our Windows Networking. The software enabled customers to automatically gather data from their equipment via RFID tags and process it in their own ERP systems. The team also built an app for our website as well as a mobile game.
We now work with ItDesk to execute our digital marketing. They’re responsible for developing the strategy in addition to creating and modifying our websites. We cooperate to build out the accompanying landing pages and web apps.
What was the team composition?
Over the course of the engagement, we’ve worked with about 20 resources, including developers, administrators, and project managers. The B2B platform alone involved three developers, a graphic designer, and UX specialist.
Can you share any information that demonstrates the impact that this project has had on your business?
We measure their success by checking if they’ve done the work properly and if they’ve delivered on time. So far, they’ve met all of our initial requirements.
How was project management arranged and how effective was it?
We have an easy, comfortable relationship with the project manager. During our discussions about potential features, he and his team would help with some of the ideas. They share weekly reports with us, and there have been no issues with communication.
What did you find most impressive about this company?
Their prices are good, and it’s easy to work with them. Whenever I need to speak to the developers, they’re always available and willing to share information about their tasks.
Are there any areas for improvement?
No, I can’t think of anything. They’ve met my expectations, and I’m happy with them.
the project
Web Development for Digital Health Platform
"Services are performed reliably and on time. Staff is available and contactable."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the CEO of a mobile app platform for which we wanted to create a website.
For what projects/services did your company hire ItDesk, and what were your goals?
We wanted to increase the functionality of the mobile application, broaden its audience by creating a website for it - a platform - and thus improve the lives of people who are struggling with diabetes and obesity.
Our main goal is to create such an effective platform for current and future users, which can be easily and freely updated from the administrator's side.
How did you select this vendor and what were the deciding factors?
We chose the itDesk company 'on recommendation'. After reading their offer, which they prepared for us, and after verifying their previous projects in this area, we decided to cooperate.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Our project is under development and implementation. We periodically hold meetings with itDesk and new functionalities of interest are implemented on an ongoing basis. The continual implementation of new solutions has contributed significantly to the improvement of our product, as well as increased user interest.
How many people from the vendor's team worked with you, and what were their positions?
We are in collaboration with two people from itDesk: the project manager and the web developer assigned to us, with whom we have regular contact.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Since working with itDesk, we have noticed an increase in the number of people interested in our product, which makes us very happy. Among the users of the platform, positive, appreciative comments have started to appear with increasing intensity. We are satisfied with this process.
Describe their project management style, including communication tools and timeliness.
The project manager is available and available to us. We hold regular meetings, using the available communicators as well as email or telephone.
What did you find most impressive or unique about this company?
Services are performed reliably and on time. Staff are available and contactable. New functionalities are introduced in a planned and efficient manner.
Are there any areas for improvement or something they could have done differently?
At this point we have no comments in this regard.
ItDesk has been invaluable in identifying operational software issues and resolving them. The team is highly accessible and responsive when it comes to providing IT support. Their extensive technical expertise and commitment to the project make them stand out.