ITBCPRO Solutions Inc.

BACKGROUND

Please describe your company and position.

I am the Small business operator of Granville Island Spice Co.

Describe what your company does in a single sentence.

specialty food retail

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITBCPRO Solutions Inc. to accomplish?

• connection between POS system and payment terminal

SOLUTION

How did you find ITBCPRO Solutions Inc.?

Online Search

Why did you select ITBCPRO Solutions Inc. over others?

Company values aligned

How many teammates from ITBCPRO Solutions Inc. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Connected the two systems quickly 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Syncing the POS system and payment terminal successfully to avoid business interruption

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The technician was responsive, responsible and efficient

What was your primary form of communication with ITBCPRO Solutions Inc.?

In-Person Meeting

What did you find most impressive or unique about this company?

They're very responsive and have a good understanding of our needs and the challenges that small businesses are facing and try to help as quickly and as much as they can. 

Are there any areas for improvement or something ITBCPRO Solutions Inc. could have done differently?

Nope