THE IT VALLEY

BACKGROUND

Please describe your company and position.

I'm a manager of Gifts Habibi

Describe what your company does in a single sentence.

Online Gifting Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire THE IT VALLEY to accomplish?

• Revamp eCommerce Store
• Implemented payment solutions
• Implemented logistics solution

SOLUTION

How did you find THE IT VALLEY?

• Online Search
• Referral

Why did you select THE IT VALLEY over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from THE IT VALLEY were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

E-Commerce Platform Development

Fully functional, responsive online store with modern UI/UX.

Secure customer account management and order tracking system.

Multi-language and multi-currency support (optional).

Product & Inventory Management Admin dashboard for adding, updating, and managing product listings, categories, and stock.

Real-time inventory synchronization and low-stock alerts.

Shopping Cart & Checkout System Seamless cart experience with coupon, discount, and VAT integration.

Multiple payment gateways (Credit/Debit cards, Apple Pay, PayPal, Cash on Delivery).

Order Management & Delivery Module End-to-end order processing with status tracking (Pending, Confirmed, Delivered).

Integration with delivery partners and automatic shipping label generation.

Customer Engagement Features

Wishlist, reviews & ratings, gift message options, and loyalty program support.

Email/SMS notifications for order updates and promotions.

Marketing & Analytics Integration

SEO optimization, Google Analytics, and Meta Pixel integration.

Built-in marketing tools for promotions, referral codes, and customer segmentation.

Admin Panel & Reporting Dashboard for sales, customers, and performance analytics.

Exportable reports for finance and operational insights.

Hosting, Security & Maintenance

Secure cloud hosting setup with SSL and daily backup.

6–12 months of post-launch technical support and maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Online Sales

Achieved a 40–60% increase in total sales within the first three months post-launch, attributed to improved user experience and streamlined checkout flow.
Improved Conversion Rate

Conversion rate rose from 1.8% to 4.5%, driven by faster page loading, optimized mobile experience, and targeted marketing integrations.
Enhanced Customer Retention

Repeat purchase rate improved by 30%, supported by loyalty programs, personalized offers, and automated customer follow-ups.
Operational Efficiency

Order processing time reduced by 45% through automation of order tracking, stock management, and invoicing.
Customer Satisfaction

Achieved over 90% positive customer feedback, citing ease of navigation, responsive design, and smooth payment experience.
Data-Driven Insights

Real-time analytics enabled decision-making, optimizing marketing campaigns and identifying top-performing products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

THE IT VALLEY demonstrated excellent project management throughout the development lifecycle. The team followed a structured yet flexible Agile approach, ensuring regular updates, transparent communication, and weekly progress reviews.

All deliverables were completed on time and within the agreed scope, with milestones tracked through collaborative tools for full visibility. The team was highly responsive to feedback and quick to adapt to changing requirements, ensuring that every aspect aligned with our operational and business needs.

Their proactive approach, attention to detail, and commitment to quality made the overall experience seamless and efficient.

What was your primary form of communication with THE IT VALLEY?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about THE IT VALLEY was their blend of technical expertise and business understanding. They didn’t just develop the product — they actively contributed ideas that enhanced functionality, user experience, and long-term scalability.

Their agile communication, quick turnaround, and ability to translate complex requirements into smart, user-friendly solutions were truly impressive. The team’s commitment to innovation, reliability, and post-launch support makes them stand out as a technology partner rather than just a service provider.

Are there any areas for improvement or something THE IT VALLEY could have done differently?

While THE IT VALLEY delivered an excellent overall outcome, one area for potential improvement could be enhancing documentation and post-deployment knowledge transfer to make it even easier for internal teams to manage the system independently.

Additionally, more frequent progress demos during certain development phases could further improve visibility for non-technical stakeholders.

That said, the team was always open to feedback, quick to adjust their approach, and consistently demonstrated a strong commitment to client satisfaction and long-term partnership.