IT Total Care

BACKGROUND

Please describe your company and position.

I am the President/Owner of T.M. Tobin Co. Inc.

Describe what your company does in a single sentence.

We are seafood importers and brokers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Total Care to accomplish?

• To maintain and trouble shoot any IT issues

SOLUTION

How did you find IT Total Care?

Other

Why did you select IT Total Care over others?

• Close to my geographic location
• Company values aligned

How many teammates from IT Total Care were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

No major projects

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No measurable outcomes. Just good reliable service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes on time and very professional.

What was your primary form of communication with IT Total Care?

In-Person Meeting

What did you find most impressive or unique about this company?

They had good knowledge and quality people.

Are there any areas for improvement or something IT Total Care could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Group Manager - IT Global of Bluevine

Describe what your company does in a single sentence.

The world's leading small business banking and lending platform FinTech.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Total Care to accomplish?

• Advanced network troubleshooting

SOLUTION

How did you find IT Total Care?

Online Search

Why did you select IT Total Care over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from IT Total Care were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

One of our location's corporate network required advanced troubleshooting to understand and fix why when clients would log into the network, others would get kicked off the network.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Resolve the issue of client device limitations on our Meraki networks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deliverables were completed promptly and in accordance with the established schedule. The team demonstrated a high level of organization and efficiency throughout the process. Responses to inquiries and the provision of detailed information were consistently timely. Project management was well-structured and took a hands-on approach to ensure the issue was resolved effectively and that the work remained on track.

What was your primary form of communication with IT Total Care?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company demonstrated a high degree of professionalism, deep industry knowledge, and a strong command of the latest technologies and best practices.

Are there any areas for improvement or something IT Total Care could have done differently?

N/A