Island23 Limited

BACKGROUND

Introduce your business and what you do there.

I'm the VP of operations at HotUKDeals, an online community where users share and discuss deals, voucher codes, and consumer tips to help each other find genuine savings and avoid marketing hype.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Island23 Limited?

We needed help improving our moderation and user engagement and launching some key strategic projects.

SOLUTION

What was the scope of their involvement?

Island23 Limited helped us with our code of conduct, UGC creation rules, and loyalty scheme rollout. The team implemented the code of conduct and rules directly and planned and documented the loyalty scheme.

What is the team composition?

We worked with one teammate from Island23 Limited.

How did you come to work with Island23 Limited?

Someone referred Island23 Limited to us. We chose them over other options because they were a great culture fit, offered good value for the cost, and had company values aligned with ours.

What is the status of this engagement?

The engagement lasted from April 2022–May 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Island23 Limited's work resulted in a 40% increase in content and a 30% improvement in team efficiency, which we measured through tasks completed and user wait time. We also saw an overall increase in content on our platform.

How did Island23 Limited perform from a project management standpoint?

We communicated with Island23 Limited through in-person and virtual meetings.

What did you find most impressive about them?

Island23 Limited's culture and human side were impressive.

Are there any areas they could improve?

There's nothing they need to improve.