IQMatrix Infoways Solutions Reviews (1), Pricing, Services & Verified Ratings

Cloud Consulting & SI IT Managed Services
Managed Software Application & Solutions Help desk Managed Hosting Services Other IT managed services
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"IQMatrix Infoways Solutions is committed, goes above and beyond, and is accommodating."

Sep 2, 2026

Head of Managed Services, Exponential-e

Shof Hoque

Information technology
London, England
501-1,000 Employees
Online Review
Verified

IQMatrix Infoways Solutions provides IT services and cloud consulting for a managed services company. The team handles cloud infrastructure support, server, application, monitoring, and end user computing.

IQMatrix Infoways Solutions has achieved a 95%+ SLA, an 80+ NPS score, and a 15%–20% reduction in repetitive tickets in 12 months. The team delivers on time and communicates via in-person and virtual meetings, email, and messages. IQMatrix Infoways Solutions is committed and accommodating.

BACKGROUND

Introduce your business and what you do there.

I’m the head of managed services at Exponential-e. We provide integrated network, cloud, and IT services with a focus on security, high performance, and tailored solutions for enterprises, supported by a UK-based 24/7 service desk.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IQMatrix Infoways Solutions to accomplish for your managed services at Exponential-e?

We needed to provide excellent technical support with world-class customer service.

SOLUTION

Can you describe the scope of work IQMatrix Infoways Solutions handled for this project?

IQMatrix Infoways Solutions provides cloud infrastructure support, including server, application, monitoring, and end-user computing support.

What is the team composition?

We work with 15 teammates from IQMatrix Infoways Solutions.

How did you come to work with IQMatrix Infoways Solutions?

We found them through a referral. We chose them over other providers because their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in January 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IQMatrix Infoways Solutions has achieved a 95%+ SLA, an 80+ NPS score, and a 15%–20% reduction in repetitive tickets in 12 months.

How did IQMatrix Infoways Solutions perform from a project management standpoint?

IQMatrix Infoways Solutions delivers on time. We communicate via in-person meetings, virtual meetings, email, and messaging apps.

What did you find most impressive or unique about them?

IQMatrix Infoways Solutions is committed, goes above and beyond, and is accommodating.

Are there any areas they could improve?

There’s nothing they need to improve.

RATINGS

5.0

IQMatrix Infoways Solutions

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