IPSITA Computers Pte Ltd.

BACKGROUND

Introduce your business and what you do there.

I’m an engineer at IPSITA Computers Pte Ltd. We offer end-to-end software services, including conceptualization, design, development, re-engineering, maintenance, support, and testing of software products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IPSITA Computers Pte Ltd.?

We hired IPSITA Computers Pte Ltd. to design and develop a custom software solution tailored to our business needs. Our objective was to streamline internal processes, improve efficiency, and reduce manual work through automation. We wanted a scalable, secure system that could grow with our operations.

SOLUTION

What was the scope of their involvement?

The scope of work involved end-to-end custom software development. IPSITA Computers Pte Ltd. began with requirements gathering and system design, followed by development, testing, and deployment. Their main deliverables included:

• A fully functional software application tailored to our workflows
• Documentation and user manuals
• Training sessions for our staff
• Ongoing maintenance and support

What is the team composition?

We worked with a team of 3–4 people, including a project manager, a developer, and a QA specialist.

How did you come to work with IPSITA Computers Pte Ltd.?

We found IPSITA Computers Pte Ltd. through an online search. Founded in 1994, IPSITA Computers Pte Ltd. has become a leading force in Bangladesh's IT industry, bringing over 30 years of expertise to deliver exceptional service. With a strong focus on software and web application development, IPSITA serves both local and international markets, consistently maintaining the highest standards of quality. In 2018, the company earned ISO 9001:2015 certification, reflecting a firm commitment to quality, consistency, and customer satisfaction.

We chose IPSITA Computers Pte Ltd. because of their proven track record of over 30 years in the IT industry, which immediately gave us confidence in their ability to handle complex projects. Their ISO 9001:2015 certification further assured us of their quality standards and commitment to delivering consistent results. Compared to other vendors we considered, IPSITA Computers Pte Ltd. offered the right balance of technical expertise, transparent communication, and cost-effectiveness. We were also impressed by their experience in both local and international markets, which made them a reliable partner to meet our project’s requirements.

How much have you invested with them?

We’ve spent approximately $10,000 on this project.

What is the status of this engagement?

The project started in January 2023, and IPSITA Computers Pte Ltd. continues to provide support and updates as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our new system automated several manual processes, reducing operational time by 40%. We also saw improved data accuracy and faster reporting, which helped our team make quicker business decisions.

Before, manual data entry took 5–6 hours daily. After, it was reduced to 1–2 hours daily, saving about 60% in time. As a result, we saw improved team productivity and fewer errors. We were very satisfied with the overall collaboration.

How did IPSITA Computers Pte Ltd. perform from a project management standpoint?

IPSITA Computers Pte Ltd.’s project management was highly professional and well-structured. They set clear milestones, provided regular progress updates, and ensured that our team was always aligned with the project timeline. Their responsiveness and proactive communication helped resolve challenges quickly. Importantly, they delivered all major milestones on time and within the agreed schedule, which made the overall collaboration smooth and reliable.

Our primary form of communication was via email and scheduled Zoom meetings, with progress updates shared weekly.

What did you find most impressive about them?

What impressed us most was their deep technical expertise and 30+ years of industry experience. They could anticipate challenges before they arose and always offered practical, effective solutions.

Are there any areas they could improve?

Overall, the experience was excellent. If anything, there could have been more detailed documentation during the early stages, which would have made it easier for our internal team to track progress.

Do you have any advice for potential customers?

To be honest, there isn’t much they could do differently. Their processes are well-structured, and any minor issues are addressed quickly.