Trucking
Less than $10,000
Sep. 2023 - July 2024

1.0

Quality: 0.5

Schedule: 1.0

Cost: 0.5

Willing to Refer: 1.0

"Despite repeatedly contacting them, they brushed me off."

Oct 1, 2024

Client, Moving Services

Anonymous

Other industries
Salt Lake City, Utah
Online Review

InterWest Moving & Storage provided moving services for a retired individual. The team was hired to move the client from one apartment to another.

InterWest Moving & Storage lost and broke some items and left several cupboards untouched. The client filed complaints and claims, but the team brushed them off. The client had in-person meetings with the team.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the RETIRED of RETIRED

Describe what your company does in a single sentence.

I;m retired

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire InterWest Moving & Storage to accomplish?

To move me to one apartment to another
Without breaking anything
without stealing anything
without leaving stuff behind I had to move myself

SOLUTION

How did you find InterWest Moving & Storage?

Apartment used them

Why did you select InterWest Moving & Storage over others?

unknown

How many teammates from InterWest Moving & Storage were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They were hired to move me from one apartment to another

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

When they moved me out, 2 rare graphic novels vanished and a gargoyle was broke. Also they left several cupboards untouched, I had to move it myself. I'm senior and disabled. Despite all of this, they used them again to move me back in. A mop, a broom, dustpan and different gargoyle vanished. I also had to move a bunch of stuff they left behind AGAIN. I filed complaints and claim to no avail. I'm sure my stuff just walked off, as the company would NEVER use someone with sticky fingers. (sarcasm off)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

What a joke. Missing items, stuff left behind that I had to move, broken items.

Despite repeatedly contacting them, they brushed me off. Do they have that many complaints to deal with:

What was your primary form of communication with InterWest Moving & Storage?

In-Person Meeting

What did you find most impressive or unique about this company?

N O T H I N G

Are there any areas for improvement or something InterWest Moving & Storage could have done differently?

*People who listen to me when I tell them NOT to lift the gargoyles BY THEIR WINGS

*People who won't steal stuff and think it won't be missed

*People who are attentive and don't leave stuff behind for an old lady to move

RATINGS

1.0

InterWest Moving & Storage

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