Infratrix

BACKGROUND

Please describe your company and position.

 I am the IT Manager of a financial services company 

Describe what your company does in a single sentence.

We conneced with Infratrix for their Helpdesk and 24*7 NOC Services and the experience  has been excellent. The team is highly responsive and professional. Truly a reliable partner for IT and network management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infratrix to accomplish?

• Helpdesk
• NOC

SOLUTION

How did you find Infratrix?

• Online Search
• linkdin

Why did you select Infratrix over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Infratrix were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SOW: 24*7 Network and application monitoring Remote IT Helpdesk for L1 support and ticket management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Faster issue resolution

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. The team is highly responsive.

What was your primary form of communication with Infratrix?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Highly trainned team with actively monitoring 24*7

Are there any areas for improvement or something Infratrix could have done differently?

No