Infraserve

BACKGROUND

Please describe your company and position.

I am the Video Director of TV2- Kanal D

Describe what your company does in a single sentence.

TV2 is a creative video production company that creates high-quality visual content for brands, agencies, and organizations. We handle the entire production process, from creative concepts and directing to filming, post-production, and motion graphics. Our content is designed for digital platforms, television, and social media, helping clients tell their stories and build stronger brands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infraserve to accomplish?

• To assess and improve the company’s existing IT infrastructure, making its server, network, backup, and security operations more reliable, structured, and easier to manage.
• To reduce operational IT risks by implementing better monitoring, backup management, security practices, and ongoing maintenance for critical business systems.
• To provide continuous managed IT support so the internal team could spend less time dealing with technical issues and focus more on core business operations.

SOLUTION

How did you find Infraserve?

• Online Search
• Referral

Why did you select Infraserve over others?

• Great culture fit
• Referred to me

How many teammates from Infraserve were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Infraserve first reviewed our current IT setup and helped us see the weak points in our infrastructure. The work covered our server, network, backup and security sides. They improved the way our systems are managed and made the general IT process more stable and easier to follow. 

The main deliverables were infrastructure review, network and server support, backup process improvements, security checks, monitoring, regular maintenance and daily technical support when needed. They also helped us with documentation and gave clear guidance when we had questions or issues. 

Overall, they acted like our external IT team. The project helped us reduce daily IT problems, make our systems more reliable and gave us more confidence about backup and business continuity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest outcome was that our IT operations became more stable and easier to manage. We started to have less daily technical issues, and when something came up, it was handled faster. I would say our response time improved by around 35-40% compared to before. 

Our backup process also became more reliable. Before the project, we were not always sure if everything was followed properly. After Infraserve’s work, backup success rate was around 95%+ and we had better visibility on our server, network and security side. 

It also reduced the workload on our internal team. They spent about 30% less time dealing with IT related problems and could focus more on their main work. Overall, the project helped us improve system reliability, response time and business continuity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was clear and practical. We always knew what they were working on and what the next step was. Most of the items were delivered on time, and when something needed more time, they informed us early and explained the reason. 

They were also very responsive to our needs. When we had an urgent technical issue or a question, they usually came back quickly and tried to solve it without making the process complicated. Communication was mostly through email, phone and remote meetings. 

Overall, they were easy to work with. They understood our priorities, followed the important tasks and acted more like a long-term IT partner than just a service provider.

What was your primary form of communication with Infraserve?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive was that they understood our needs without making things too complicated. They were not just fixing problems one by one, they tried to see the bigger picture and improve the way our IT setup works. 

Their team was also easy to reach and practical in their approach. They explained technical topics in a clear way and helped us make better decisions about our infrastructure, backup and security processes. 

For us, the unique part was that they felt more like an external IT team than a standart vendor.

Are there any areas for improvement or something Infraserve could have done differently?

There was no serious area for improvement from our side. If we need to mention something, maybe they were so active and detail-oriented that sometimes our internal security or approval processes had to catch up with them. 

They were moving fast and pushing things forward, which was actually a good thing for us. Maybe the only improvement could be aligning some approval steps a bit earlier, so both sides can move with the same speed.