Impress COMPUTERS

BACKGROUND

Please describe your company and position.

I am the Exec Admin Asst of J&G Sales, Inc.

Describe what your company does in a single sentence.

Your One-Stop-Shop For All Your Pile Driving Needs including Sales, Rentals, Parts & Service of all Pile Driving Equipment and NOW Pile Driving Operations and Mulching Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Impress COMPUTERS to accomplish?

• Computer and IT Equipment
• Monitoring
• Issues That Arise

SOLUTION

How did you find Impress COMPUTERS?

Referral

Why did you select Impress COMPUTERS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Impress COMPUTERS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From New Hardware and Software to Monthly Managed Services, they work with us quarterly to keep us up-to-date on what hardware and software needs replaced, discussion over security concerns and address any needs we may have. On a daily basis, we create tickets for any issues that arise and they respond usually within minutes to resolve any situation no matter how big or small. This is the BEST IT Company we have ever worked with. There is definite value in this type of business investment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have implemented their services since 2017 with great outcomes in every situation. They have helped us advance our internal network, help keep us safe with the latest cyber technology, produce regular reports that monitor our hardware status, software and safety concerns and reports that show the tickets that have been processed allowing space to listen to our needs and proceed forward all in a timely manner that show they really care about our company and our employees.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Impress Computers always responds in a timely manner, communicate very well and deliver what they promise.

What was your primary form of communication with Impress COMPUTERS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Not only are they on top of everything, their response time is amazing and they are personable, take the time to make sure you're taken care of and satisfied.

Are there any areas for improvement or something Impress COMPUTERS could have done differently?

They are always striving to improve in every facet of their business so if I could think of something, they are probably already implementing it.

BACKGROUND

Please describe your company and position.

I am the Staff Accountant of John Coggin CPA

Describe what your company does in a single sentence.

CPA FIRM

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Impress COMPUTERS to accomplish?

• IT
• SECURITY

SOLUTION

How did you find Impress COMPUTERS?

Referral

Why did you select Impress COMPUTERS over others?

High ratings

How many teammates from Impress COMPUTERS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IMPRESS HAS DELIVER ESCEPTIONAL SERVICES, WHICH INCLUDES IT ASSISTANCE, CYBERSECURITY AND NETWORK INTEGRATION.THERE SERVICES HAS BROUGH US PEACE OF MIND KNOWING OUR WORK IS BACKEDUP BY THEIR SERVICES. WE ARE VERY HAPPY THEY ARE PART OF OUR FIRM

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

CYBERSECURITY

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very efficient on responding to our needs. When we submit a request for assistance, they are there with in minutes to assist. We have never experience quick response before and impress has brought us this experience.

What was your primary form of communication with Impress COMPUTERS?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed with their quick response and willingness to go the extra mile to assist our company's needs.

Are there any areas for improvement or something Impress COMPUTERS could have done differently?

So far, I have not seen areas that need improvement, they are efficient and reliable.