Impekable

BACKGROUND

Introduce your business and what you do there.

The company I work for offers a proprietary system for communications in the cloud. We handle the back-end of many communications applications in the world. I am a product marketing engineer. I take conceptual elements and turn them into content aimed at customers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impekable?

I function more as a product manager, creating demos through mobile and web apps. We started making so many apps that we needed an outside vendor to develop them. We chose Impekable for the task.

SOLUTION

What was the scope of their involvement?

Impekable has helped us create 5 product demos and 1 video. Their work has included both design and development. They've also provided some competitive analysis and research for us. Many of our projects ran in parallel—in one instance, we had 2 demos being developed at the same time.

How did you come to work with Impekable?

I don't know how we were connected with Impekable. When I started working for the company, Impekable had already done 1 demo for us.

What is the status of this engagement?

We started a new project with Impekable yesterday. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Impekable's impact across the board has been substantial. One of our key demos has been used at large conferences. It is a great visual aid for presenting what our service offers and how it can be used. It creates an "Aha!" moment, showing customers that we offer more than text message sending. Impekable helped us create a clearer picture of what we can offer. Many of the designs that came from Impekable have been beneficial for our company.

How did Impekable perform from a project management standpoint?

We've mostly had a back-and-forth process with Impekable using Google Docs and Hangouts. We are also using a new project management tool on our side at the moment.  We worked with 6 people from their team. In the beginning, I was speaking with our designer from Impekable directly, but now we're coordinating with a project manager.

What did you find most impressive about Impekable?

Impekable is not our only vendor. We decided to use another partner for a different demo because they had presented a better deal. We regretted that decision. The Impekable team is hard working, exceptional at communication, and were always on top of their work. We sometimes have heavy sprints and tight deadlines. Impekable's team will stay up as long as it takes in order to complete the work. They also have a good sense of design, which is very important. Impekable took creative liberties which made sense, letting us know that something could be made better. At the end of the day, they're also users of the application, so they wanted to create a good experience. This hasn't been matched by our other vendors.

Are there any areas Impekable could improve?

I talked to Impekable about getting a project manager, which they did. I would also appreciate having access to a project management CMS like Basecamp. Impekable did propose using Trello.