Impekable

What evidence can you share that demonstrates the impact of the engagement?

My company doesn’t have the skillsets to develop mobile apps or backend systems, so Impekable has now become our trusted partner. They’ve been developing apps for top companies, so they’ve adopted the right processes to deliver fast and stable solutions. They’re currently helping us transition from being a mechanical company to being a software one. Overall, they’ve gained our trust and over delivered on what was expected, so we’re comfortable in escalating our involvement with them.

It’s been a long, six-month journey, but we’re close to the finish line, and we’re eager to get the product launched. 

How did Impekable perform from a project management standpoint?

It has been an impeccable experience—the name of the company says it all. I believe there were five or six product managers involved in some multimillion product lines. There were a lot of strong forces, and it was amazing to see how Impekable’s designers got everything in order and took us close to the finish line. There was a lot of attention to detail in place as well, and they used the right processes for this project. I think they did a really good job of setting us up to be successful. 

What did you find most impressive about them?

This was a huge project, and we’ve worked with not only Impekable but also other developers, designers, and consulting firms. When another team needed them, Impekable was ready to get to work and help out. Conversely, other consulting firms told us we didn’t know what we were doing, which we knew, given that we’re not a technology company. It was amazing to see them help us through this journey. They led us to be successful, rather than have complaints.

They have a proven process to deliver apps on time, and they’re willing to share it with companies like ours. That was important for us to be successful in this project. 

Are there any areas they could improve?

There were a lot of surprises when it came to billing, so that process could be more refined, especially for a company like ours. We knew what we wanted, but we didn’t know how to get there, and this process ended up being expensive for us. Had Impekable given us a different, better engagement model rather than just an hourly rate, it would’ve been a win-win situation for us. Their engagement model is probably just an hourly rate, but I believe they’d stand to gain from a project-based one.

They’re also too distributed. Most of our organization was done over the phone, and it would’ve been good to have more face-to-face discussions. 

What evidence can you share that demonstrates the impact of the engagement?

We're very happy with the new marketing channel they've set up for us. Impekable's SMS marketing campaign has generated as much as 400% more revenue compared to other efforts.

How did Impekable perform from a project management standpoint?

They perform very well; we've never had any communications issues. We mostly check in through Slack, but I also have their cell phone numbers should I ever need to text or call someone on the team. 

What did you find most impressive about them?

Their willingness to respond quickly regardless of the time of day sets them apart. They've also been very flexible despite some of our own disorganization and last-minute requests. 

Are there any areas they could improve?

There's always room for improvement, but I can't think of anything specific for the type of services we've worked with them on. 

Do you have any advice for potential customers?

We were a bit late in the game to find out all that they offer, but knowing about all of their capabilities can help understand and determine which services will be the best fit. 

What evidence can you share that demonstrates the impact of the engagement?

Our app is currently in production and has been received very well by the general public. They did a fantastic job. If I ever need similar work performed, I will definitely hire them again. Critically, they met our challenging timelines. That was our number one criteria.

Our QA testing indicates software bug rates, trends, quantity, and severity. Impekable built a high-quality product with few significant flaws. They quickly identified and solved any problems we experienced. As seasoned professionals, they matched the patterns from their previous experience to our complex platform. Less experienced staff wouldn't have been able to master this work.

How did Impekable perform from a project management standpoint?

A highly structured routine helped us quickly complete this project. We conducted daily code reviews and standups. This helped us verify that the tasks we assign on a daily basis are being met. Every morning we assigned every in-house and contracted team member a specific task. By the end of the day, they were all required to report on that task’s progress and status. The program manager coordinated with their team and provided daily reports. Our QA department conducted weekly audits to gauge the quality of the sprint and code. We assessed Impekable’s staff the same way as the rest of our team.

What did you find most impressive about them?

Impekable’s greatest strengths were their responsiveness and ability to be proactive from day one.

Are there any areas they could improve?

I don't know if this is possible for them to change, but it would be great if we could work together in person. They have resources located across the globe who work remotely, which works extremely well. I did, however, have to adjust our company policy that requires contractors to work at our office.

Do you have any advice for potential customers?

Hire them, seriously. Pek and James are extremely open and friendly. Sometimes, people tend not to give much feedback because they fear it might have a negative impact. They're great at taking critiques in a very positive way. Be proactive about what you want to be addressed, and they’ll get it done in a second.