What evidence can you share that demonstrates the impact of the engagement?
One of our earlier issues was user adoption. Those numbers have definitely gone up, and, even though it could be due to multiple factors, the key aspect was having a better-designed and more modern application.
Overall, we’ve evolved as a company. We used to only provide hardware and software services, but now we’ve gone into solution services. Impekable’s keen design eye has definitely helped us evolve and have those conversations.
Design is a key priority for us as an organization, and Impekable has been with us throughout this journey. We look forward to our work together going forward.
How did Impekable perform from a project management standpoint?
It’s been excellent in terms of coordination, communication, and project management, both from a micro and macro perspective. For longer projects, we’ve been able to regularly involve the team at Impekable and work with them on planning timelines. They’ve been diligent, clear, and transparent in this sense.
Overall, it’s been a great process and we haven’t had issues like missed timelines due to design flaws or someone being unavailable. Impekable has been specifically responsive whenever we have additional design needs.
What did you find most impressive about them?
Impekable has vast experience working across enterprise and consumer web and mobile apps. We’ve been able to collaborate well remotely through messaging and video tools, and they turn things around quickly. Over time, we’ve reached the point of not needing to go through many cycles as they tend to understand the problem and deliver quickly.
Secondly, their quality of work is really high. This is important to us, given that we’re producing both a consumer and an enterprise application, which sometimes requires different skillsets. We’ve seen a high quality of work throughout.
Are there any areas they could improve?
No. They’ve been doing well. They’re responsive to our needs and have stepped in at times when we had to move fast. While our requirements have changed, they’ve adapted to them, even with last minute things.
Do you have any advice for future clients of theirs?
They’ve been able to create an application from scratch, as well as handle a complete overhaul. Impekable has a lot of experience, they provide high-quality work, and are really professional. They’re a great design firm to work with for someone weighing in all these aspects.