Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Our platform is ready to launch, but we have decided to postpone it through a business decision. I don't have any feedback for it yet.
How did Impekable perform from a project management standpoint?
Impekable's founder was heavily involved in our work, but we also had a project manager who actively developed the project timeline and worked collaboratively with us to ensure prioritization and a critical path. As a Chinese company, we've had to collaborate with our tech teams there. The project was pretty complex, with an almost 24-hour schedule, but Impekable accommodated our collaboration.
We used InVision for previewing designs. Impekable also used another preview tool at a later point, when we actually had developed material, in order to share it within the development environment. We collaborated through WeChat (which is common in China) and Slack, as well as email for formal communications. We used Jira for tracking testing and bug fixes after the front-end development was completed. Impekable's team worked seamlessly across all platforms.
What did you find most impressive about Impekable?
Impekable was available to us at a moment's notice. They're an Agile team, able to pivot and adapt with rapidly evolving scopes. Impekable was able to take tough feedback quickly and make changes, using it as helpful information for building a better product. Especially when we asked for changes without discussing them initially, Impekable was willing to comply. Working out of scope can be daunting for any agency, but Impekable was always flexible. They also let us know when something wouldn't be possible, and what trade-offs were available to us.
Are there any areas Impekable could improve?
Impekable accepted a project with a very tight timeframe, so it would be hard to determine what some improvement areas would be. I think that Impekable does need an even stronger nose for what would amount to too much work within a short period. Bigger agencies have an easier time saying no to work, but being newer, Impekable is happier to appease us. This is good, but they also have to be willing to push back a little more to someone like me.
What tips or recommendations could you share that might increase the likelihood of success with Impekable?
I would advise other clients to tell Impekable when it's reasonable to say no to them.