IMD Fulfilment

BACKGROUND

Please describe your company and position.

I am the Sales Director of a cleaning services company

Describe what your company does in a single sentence.

cleaning services and products 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IMD Fulfilment to accomplish?

• fulfil orders

SOLUTION

How did you find IMD Fulfilment?

Online Search

Why did you select IMD Fulfilment over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from IMD Fulfilment were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

order fulfilment for our tiktok shop.

• order fulfilment 
• inventory management 
• returns management 
• reprocessing 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

3000+ orders shipped with perfect accuracy

Describe their project management. Did they deliver items on time? How did they respond to your needs?

highly responsive and dependable. all orders are sent on time without fail

What was your primary form of communication with IMD Fulfilment?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

great customer service and willing to work with us with complex fulfilment requirements

Are there any areas for improvement or something IMD Fulfilment could have done differently?

n/a