Name: ICOA
Address: Via Emanuele Gianturco, 11, Roma, Italy, 00196, IT
Telephone: +39 06 94443456
Price range: $150 - $199
Rating: 5.0

The best perspective on new technologies

ICOA manages your information and communications systems so that you can focus on your business and goals without distraction. Specializations: ICT systems for administration and outsourcing, web design, internal usage software development, virtualization, security and datacenter, online & inbound marketing. ICOA is aimed at Italian enterprises and foreign ones operating in Italy, professional studies & institutional entities, with hotel complexes and technological enterprises among its clients.

Min project size

$10,000+

Hourly rate

$150 - $199 / hr

Employees

10 - 49

Locations

Roma, Italy

Year founded

Founded 1994

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 5 /5

Most Common Project Size

$10,000 - $49,999 based on 1 review

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Overall Review Rating

5.0

Quality

5.0 /5
Schedule

5.0 /5
Cost

5.0 /5
Willing to Refer

5.0 /5

See all 1 Reviews

ICOA Reviews

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Cloud Consulting & SI
$10,000 to $49,999
Jan. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They've always met our expectations."

Jul 19, 2022

Founder, FSP Global SRL

Anonymous

Business services
Cluj-Napoca, Romania
51-200 Employees
Online Review
Verified

ICOA provides consultancy services to a BPO and call center company. Their work covers cloud services like GCP, Google Suite, and Zoho. One account manager and three support specialists work on the engagement.

The company is happy with ICOA's services. They've successfully migrated to cloud-based systems with the team's help. The resources' reliability and ability to stick to deadlines are great, and they're responsive during emergencies. Overall, they're excellent, resulting in a fruitful relationship.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

FSP Global, BPO, Multilingual Call Center, Customer Care

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ICOA?

Consult us on all cloud services: PBX on the cloud, google cloud platform (GCP), email and cloud drive, Google Suite, and Zoho.

SOLUTION

How did you select this vendor and what were the deciding factors?

References, competencies, flexibility, and value for money.

Describe the project in detail and walk through the stages of the project.

It's an ongoing consultancy.

How many resources from the vendor's team worked with you, and what were their positions?

One account manager and 3 customer support specialists

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The migration to the cloud was a success, and now all our work is based on cloud systems

How effective was the workflow between your team and theirs?

High reliability, precise, they keep the deadlines and are fast to intervene in emergencies.

What did you find most impressive or unique about this company?

Experience, competencies, flexibility, fas response

Are there any areas for improvement or something they could have done differently?

We are happy with what we need.

RATINGS

5.0

"Excellent"

Showing 1-1 of 1 Reviews

Locations (1)

Via Emanuele Gianturco, 11 Roma, Italy 00196

10 - 15

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ICOA

The best perspective on new technologies

Pricing Snapshot

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ICOA Reviews

Cloud System Consultancy for BPO & Call Center Company

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ICOA

The best perspective on new technologies

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ICOA Reviews

Cloud System Consultancy for BPO & Call Center Company

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