ICOA

BACKGROUND

Please describe your company and your position there.

FSP Global, BPO, Multilingual Call Center, Customer Care

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ICOA?

Consult us on all cloud services: PBX on the cloud, google cloud platform (GCP), email and cloud drive, Google Suite, and Zoho.

SOLUTION

How did you select this vendor and what were the deciding factors?

References, competencies, flexibility, and value for money.

Describe the project in detail and walk through the stages of the project.

It's an ongoing consultancy.

How many resources from the vendor's team worked with you, and what were their positions?

One account manager and 3 customer support specialists

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The migration to the cloud was a success, and now all our work is based on cloud systems

How effective was the workflow between your team and theirs?

High reliability, precise, they keep the deadlines and are fast to intervene in emergencies.

What did you find most impressive or unique about this company?

Experience, competencies, flexibility, fas response

Are there any areas for improvement or something they could have done differently?

We are happy with what we need.